shocking customer servce.

★★★★☆
4.1 / 5
88% of users recommend this
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Guest's review of RIAS Car Insurance - www.rias.co.uk

★☆☆☆☆

“shocking customer servce.”

Written on: 12/06/2019

Expected to be out of pocket with a policy that had nearly 3 months left. When asked f I still had the car I said no well.. sort of (I was going to give it to my son). I told them I did not want to cancel the policy if I had to pay. I checked with my son and then rang back to confirm as I did not feel comfortable with their response.
They had cancelled my policy! If I hadn't double checked I would have had no insurance.
Very rude. They said I did not say I was giving it to my son, I had hung up etc.
Instead of reinstating my insurance they were just rude! DO NOT USE. they are happy to take your money but when they have you they treat you badly.

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