RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Really helpful ”

Written on: 17/09/2020 by kerryweaver (1 review written)

My advisor/sale advisor was Really helpful, the process in buying my policy was made really easy. The only downfall is I had to wait almost 40 mins to get through to an advisor… Read Full Review

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★★★★★

“staff were very polite and understanding throughout...”

Written on: 15/09/2020 by bvance (1 review written)

staff were very polite and understanding throughout call :)… Read Full Review

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★★★★☆

“Not bad but could do better”

Written on: 14/09/2020

RCiB came out the cheapest on the comparison sites for my car insurance and so that was great news, and a big plus. Their excess was also substantially lower than the other companies. Unfortunately I couldn’t complete everything online due to an error on their site, which meant I had to call them. This was NOT good! After waiting in a queue for nearly 20 minutes, finally someone picked up and told me they couldn’t help me and arranged a call back. That was VERY annoying. However, the call… Read Full Review

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★★☆☆☆

“Far from satisfactory ”

Written on: 11/09/2020 by Markpip (1 review written)

I brought the insurance online but didn’t hear back regarding policy and as I needed certificate for tomorrow, I rang. However I ended up being passed from one department to the next and holding for a long time. I was then told that despite them taking my money off card I wasn’t insured and they needed to go through policy all in all the call took an hour half. They then assured me I’d receive my policy documents within an hour and here I am 8 hours later and still no policy documents or… Read Full Review

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★★★★★

“Helped me out alot”

Written on: 11/09/2020 by jamie614 (1 review written)

made a few type errors on initial application how ever spoke to someone and he managed to liaise with the insurance company and ammend these details to get the policy in place in time Many thanks… Read Full Review

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★★★★★

“Impressing reliable ideal insurance ”

Written on: 10/09/2020 by Deboy (1 review written)

Best quote bye far amazing service and very poilite staff Insurance was processed in minutes was verry happy with the policy thanks RCIB for insuring me I would highly recommend to people who may find it difficult to get insured after previous incidents… Read Full Review

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★☆☆☆☆

“Please avoid”

Written on: 10/09/2020 by 462Cook (1 review written)

Please stay away from them. This was the worst experience possible that I had ever for insurance service. I got a low quote but then when I wanted to cancel the insurance before inception. I was asked to call the customer care, which I did. and after the call, I was told that they will send an email that I need to confirm in reply. And I will be charged £60 to cancel the insurance without using it. Then I never received the email from their team(may be blocked by spam filter) and further calls… Read Full Review

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★★★★★

“Quick and easy”

Written on: 09/09/2020 by 291Choate (1 review written)

I searched on confused.com for car insurance and found that rcib were best value for money, demetris dealt with my new quote promptly and i received my confirmation. Great service, great price. Thankyou… Read Full Review

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★★★★☆

“Great Service With A Personal Touch”

Written on: 08/09/2020 by Lilliel17 (1 review written)

A great client experience - staff member was very professional, helpful, thorough, which built confidence in my choice to insure my car with RCIB. I left the call knowing exactly what had been agreed - and when I would get my insurance documents. A couple of things that would make the experience even better: - less time on the phone before someone answers (spent 40 mins waiting before call was picked up) - greater clarity on the cashback process - how exactly I will get my £40 cashback … Read Full Review

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★★★★★

“Friendly staff and easy transaction ”

Written on: 08/09/2020 by Kevindavies07 (1 review written)

Had to renew policy and was straight forward so easy and helpful staff… Read Full Review

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★★★★★

“renewal of my car insurance.”

Written on: 08/09/2020 by Colbyd448 (1 review written)

loved the way my problem was sorted and got the best quote for my car insurance… Read Full Review

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★★★★★

“Great service ”

Written on: 07/09/2020 by Terryblake (1 review written)

Great service from start till end… Read Full Review

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★★★★★

“Amazing ”

Written on: 04/09/2020 by DannyJLeech (1 review written)

Not only a great insurance but one of the most helpful customer services I've ever incountered i would highly recommend this insurer to my family and friends as it was so easy and I had a great deal too thank you for helping massimo is a great agent and if everyone else is like him it will be an easy decision for anyone to make… Read Full Review

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★★★★★

“Explained everything in detail, very easy process +...”

Written on: 04/09/2020 by Ayjayen91 (1 review written)

Explained everything in detail, very easy process + very happy with the service… Read Full Review

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★★★★★

“Xcellent ”

Written on: 03/09/2020 by GretaLeonard114 (1 review written)

xcellent customer services had problem getting through to the department but overall satisfied with the service thank you so much… Read Full Review

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★★★★★

“Very helpful and quick ThAnkyou x”

Written on: 03/09/2020 by Jodiep25 (1 review written)

Very helpful and quick ThAnkyou x… Read Full Review

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★★★★★

“5 stars all the way ”

Written on: 02/09/2020 by G1zzzmoo (1 review written)

very happy with the way I was treated and spoke to , very polite and helpful , the only downside was the wait time to get conected , overall tho very happy with the service and how I was treated… Read Full Review

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★★★★☆

“Great service when I eventually got through!”

Written on: 01/09/2020 by sammyb94 (1 review written)

After a very long hold before speaking to anybody (52 minutes) I eventually got through to someone to take my details to call me back, fifteen minutes later. Eventually I got the call from the person I dealt with, he was super helpful and helped me get set up pretty quickly. Good staff, good price but long wait on first experience… Read Full Review

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★★★☆☆

“Very Patient with me”

Written on: 01/09/2020 by Kenzie276 (1 review written)

Not happy at length of call, but the operator was very patient with me… Read Full Review

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★★★★★

“I’m happy with the customer service ! Great people ,...”

Written on: 30/08/2020 by Mariap144 (1 review written)

I’m happy with the customer service ! Great people , i will recommended to my friends as well , thank you for your help and everything. Good cooperation, chip and fast … Read Full Review

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