RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.5 / 5
67% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“cheats, never again ”

Written on: 25/06/2019 by Beachez93 (1 review written)

I paid for my car insurance in full and called them to confirm my policy, they went through my quote and said I had to pay 280 £ more due to the change from driveway to car park hence I said I want to cancel immediately. They were very rude and charged me 60£ cancellation fee although it was cancelled within hours. I would never ever recommend them this is my second experience with them BEWARE all they want is your money !!… Read Full Review

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★★★★★

“very good efficiant”

Written on: 21/06/2019 by BMW_e46 (1 review written)

Harris was a great help and guided me through the process - he was very polite and helpful and gave a couple of tips as well. Nice Talk really… Read Full Review

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★★★★☆

“Very helpful ”

Written on: 21/06/2019 by Drew12345 (1 review written)

Very helpful !!! The person I dealt with went out of his way to help me thanks… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 19/06/2019 by atiq27 (1 review written)

One of the worst insurance companies out there. Got insurance via a comparison website as they came up as the cheapest. Sent a number of documents as requested which is fine, however they advised my that i purchased car in 2016 and not 2015 which is what i initially thought and then requested extra £145.00, i refused to pay extra money but they still took this from my bank. After speaking to them they said i was given discount because the longer you own the vehicle the more discount you get as… Read Full Review

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★★★★★

“Excellent service Of staff ”

Written on: 19/06/2019 by Kirkpatrickcu131 (1 review written)

The service that was provided by the member of staff was excellent Called back to let me know when he was available to take my call Made me feel that I was valued as a customer. June 2019 Excellent service The service that was provided in 2018 was terrible so glad I didn't let that put me off… Read Full Review

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★★★★★

“More than I bargained for!”

Written on: 18/06/2019 by MWJohnson (1 review written)

I was very impressed with the way in which my purchase of home insurance was handled, and the diligence used to ensure that everything was clear and understood. Also, the lack of any attempt to "upsell" additional features… Read Full Review

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★★★★★

“Very good ”

Written on: 18/06/2019 by Byron272 (1 review written)

I like everything costume service was very niceand so I'm happy with it… Read Full Review

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★★★★★

“Excellent service given”

Written on: 13/06/2019 by Lyndor (1 review written)

Excellent service given over the phone. Shame I cannot name the person who provided the service. Very understanding and explained everything to me so I knew exactly what I was purchasing. Very helpful in every aspect. Would definitely recommend this company to my friends… Read Full Review

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★★★★☆

“If there was 4.5 stars, I would have used it. But as...”

Written on: 05/06/2019 by 335Pittman (1 review written)

If there was 4.5 stars, I would have used it. But as we had a minor glitch in understanding each other, I had to deduct a little… Read Full Review

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★★★★★

“Great costumer service”

Written on: 05/06/2019 by DeonIngram18 (1 review written)

Staff and manager was very helpful and very understanding, was very clear with everything too! They manage to get me a great deal with reasonable price, will definitely recommend to family and friends!… Read Full Review

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★★★★★

“Easy peasy”

Written on: 04/06/2019 by KellenMaloney (1 review written)

Very quick, clean and clever. Great price. He was great, very polite, provided support and guidance but in a no pressure environment. Would recommend… Read Full Review

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★★★★☆

“New customer experience”

Written on: 04/06/2019 by defewn (1 review written)

Good on price and have solid processes to check your details. The customer experience could be improved with less recorded messages and better scripting for these which would make them shorter. How good is an insurance company? I guess you only find out if you need to claim; hopefully not. … Read Full Review

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★★★★☆

“Good outcome”

Written on: 04/06/2019 by Charly222 (1 review written)

I would like to give a thank you for a wonderful service given as she went beyond expectations. The only down side is the waiting queue, it's far too long. However, the service was spotless. … Read Full Review

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★★★★★

“Good service provided”

Written on: 01/06/2019 by Arlenibabit (1 review written)

Happy with it so far just done the insurance today looking good… Read Full Review

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★★★★★

“Excellent service, helpful friendly staff”

Written on: 31/05/2019 by 387Jamison (1 review written)

I originally got my quote through compare the market but when I got through, the price pretty much doubled. I got a phone call back of a lovely guy who then got the price back to what was originally quoted. Lovely friendly staff, would recommend… Read Full Review

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★★★★★

“Great service, agent was very patient and helpful”

Written on: 30/05/2019 by BrayanNoble (1 review written)

As a first time buyer of a building insurance I was a bit apprehensive. Right Choice gave me the most cost efficient quote for the level of cover I was looking for. Legal Assistance is part of the buildings insurance, unlike many other suppliers. The agent I spoke to when confirming the policy details was very patient yet efficient. He addressed all the questions I asked and yet managed to keep the call limited to a reasonable time. I would highly recommend Right Choice… Read Full Review

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★★★★☆

“I was happy with pretty much everything. The only...”

Written on: 28/05/2019 by 1966Kincaid (1 review written)

I was happy with pretty much everything. The only problem was that I spent almost 40 minutes in the phone waiting for someone to pick up the phone. This is not really normal. … Read Full Review

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★★★★☆

“Very helpful done the best she could for me”

Written on: 25/05/2019 by zjWard222 (1 review written)

Very helpful explaining what I needed to do and got me the best price she could for my situation. She was very understanding and explained to me about and accident that was meant to of happened that I was meant to be a driver of which has put my insurance up a hell of a lot so now I can get to the bottom of it and maybe rectify it. Thank you very much… Read Full Review

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★☆☆☆☆

“You take money from people literally.... 85 pounds...”

Written on: 22/05/2019 by Vlad1234 (1 review written)

You take money from people literally.... 85 pounds for 10 minutes of insurance?! Not "right choise insurance", this is "wrong choise insurance". I will review on every site and forum about you people!!!!… Read Full Review

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★★★★☆

“Client service”

Written on: 22/05/2019 by Nathanlp20 (1 review written)

The person I dealt with was helpful and polite when serving me which is great for someone like me who has little experience in over phone purchases. She answered and queries I had and seemed very knowledgeable. I am satisfied with my service… Read Full Review

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