RCiB Right Choice Reviews - www.rcib.co.uk

★★★★☆
3.7 / 5
71.3% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great Customer Service”

Written on: 12/07/2020 by cglynos (1 review written)

In light of COVID-19, it was a little bit hard to get in touch with a staff member to discuss about my renewal quota. There were issues with phone reception and other technical difficulties. For example, I was put on hold and after waiting for 10 mins the line died and couldn't get in touch with the same agent again. Also there is no mention of a queue or any indication that you should hang up or wait. Regardless of the aforementioned issues, the RCIB agent was friendly, helpful and… Read Full Review

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★★★★★

“Excellent Value & Service”

Written on: 10/07/2020 by DShiels (1 review written)

The whole experience may have taken slightly longer than usual but I am assuming this is due to Corona Virus! Overall found the service very professional and great value. Would highly recommend to anyone… Read Full Review

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★★★★★

“Excellent Representative ”

Written on: 10/07/2020

Excellent staff member and very helpful. The only thing i didn't like was the reason why my insurance is not going down(because social workers have a high claim rate. I believe my insurance must go down and i can't pay some amount of money every year when nothing has changed. But overall the staff is very good and helpful… Read Full Review

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★★★★★

“new policy”

Written on: 10/07/2020 by Nick77x (1 review written)

Excellent customer service, really do help you with everything involved… Read Full Review

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★★★★★

“Very polite courteous & very helpful .”

Written on: 09/07/2020 by Graciex476 (1 review written)

The adviser was an excellent & courteous person . Very helpful polite on this basis I would thoroughly recommend you to others . Small problem easily rectified with an Email then a short phone call… Read Full Review

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★★★★☆

“Good”

Written on: 09/07/2020 by shahinamendonca (1 review written)

price is good as I'm with them last three years. Got good price… Read Full Review

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★★★☆☆

“I have renewed with rcib, managed competitively”

Written on: 09/07/2020 by Scottty346 (1 review written)

What I liked: i really wanted to stay with my current insurer, as the stress involved with changing and the amount of documents you have to forward/scan/email as proof is unbelievable nowadays and I don't like changing each year. So, am please to be remaining with rcib which results in a smoother transition for my renewal. Areas for improvement: during the recorded message at the end, it mentions a credit check, having just moved I don't want any more credit checks this year against my credit… Read Full Review

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★★★★☆

“New customer ”

Written on: 08/07/2020 by BraydenCantrell62 (1 review written)

I am a new customer to RCIB and they seem fine to deal with hopefully I will never find out what they are like to claim from! The person I dealt with explained everything as we went along and was very friendly to talk to… Read Full Review

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★★★★☆

“Good job”

Written on: 07/07/2020 by Rebecca1973 (1 review written)

Good customer service Seems like decent company good job gays… Read Full Review

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★★★★★

“Patient, professional and helpful”

Written on: 06/07/2020 by vnayagam (1 review written)

The agent was very Patient, professional and helpful. I will highly recommend. Thank you for taking the extra mile… Read Full Review

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★★★★☆

“More than happy with my choice ”

Written on: 02/07/2020 by dionnelevy (1 review written)

Initially done a quote online and these came out the cheapest quote. I called up to see if it could be done any cheaper and wanted to change the date by 3 days but it cost £120 more so I decided just to wait although it was frustrating it went up this much to start 3 days earlier. Spoke to a man who was really efficient and covered all aspects of the quote. Let’s hope the service remains this good… Read Full Review

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★★★★★

“Amazing very helpful ”

Written on: 01/07/2020 by Henry389 (1 review written)

Very helpful, gave me the best possible renewal quote, service is amazing… Read Full Review

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★★★★★

“The adviser was fantastic throughout the whole call.”

Written on: 30/06/2020 by JadenCaldwell (1 review written)

The man I spoke to was a great agent and fantastic to deal with throughout the call that I had with him. He was very professional and most importantly patient in dealing with my query. Great service from the agent overall and I left pleased with how the call went… Read Full Review

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★★★★★

“Simple and easy”

Written on: 29/06/2020 by Terriann93 (1 review written)

I liked the staff member who I last spoke to he was really helpful… Read Full Review

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★★★★★

“Helpful. Understanding. Efficient. ”

Written on: 29/06/2020 by 210Buchanan (1 review written)

Tendai was particularly helpful and understanding. She was very clear and fast and I was very impressed. Thank you… Read Full Review

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★☆☆☆☆

“My insurance policy nightmare”

Written on: 27/06/2020 by Simonandtrace (1 review written)

It is completely ridiculous that I have to send you proof of my no claims as you have them. I've asked twice for them to be sent in writing.. still haven't received them. Also another pic of my licence which I sent you last year aswell. I will ask again please send my no claims in writing by post… Read Full Review

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★★★★★

“Excellent customer service experience ”

Written on: 27/06/2020 by SheaStephens416 (1 review written)

I would like to thank Shay for the excellent manner in which handled my application. Shay was patient, informed, respectful and very friendly. I felt he really understood his job and was highly effective and efficient. I would highly recommend on the basis of this experience and working with Shay was a pleasure. Excellent manner and people skills. Thank you… Read Full Review

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★★★★☆

“Great phone support after poor email renewal experience”

Written on: 26/06/2020 by TonyACannon (1 review written)

I received an email about my motorcycle insurance renewal with a price higher than last year. So I ran Compare the Market and beat it by nearly 20% - by RCIB!! I then emailed RCIB and asked for an explanation of which was correct and got no reply. So I chased it after about 2 weeks and got a call. He was very friendly, professional and not only got it down to the Compare the Market figure but beat it significantly. So, low scores for RCIB's automated renewal system; very high score for the… Read Full Review

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★★★★★

“Great customer service.”

Written on: 26/06/2020 by ReeseMcKay19 (1 review written)

great communication from the telephone operator. Would recommend to family and friends. Not as cheap as last year but still the cheapest aroumd at the moment. Great cover and able to drive other vehicles… Read Full Review

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★★★★★

“Thank you. Good policy choice”

Written on: 25/06/2020 by bogallan (2 reviews written)

The adviser looked after the setting up of our home cover policy. He was efficient and swift in correspondence. Thank you… Read Full Review

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