Good broker service- time consuming

★★★★☆
3.6 / 5
69% of users recommend this
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shakali56's review of RCiB Right Choice - www.rcib.co.uk

★★★☆☆

“Good broker service- time consuming”

Written on: 10/12/2019 by shakali56 (1 review written)

The broker service is good in the fact they have good partnership with other companies giving you a cheap deal, seem to have a sizable database of insurers, however the person on the phone was not very welcoming, more of an attitude he doesn't want to be there. Not very engaging with the customer at all, seemed like a tick box situation. would have preferred to have bit more politeness and etiquette in the staff considering dealing with customers who are looking to commit over £1000. I would have liked to know if there was any room for negotiation and the payment for the breakdown could have been mentioned before allowing me to generate an overall total cost for all the services I was after. Also my insure initial quote could potentially go up from what was quoted to me on the renewal.

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