Live chat not great

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

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Guest's review of One Call Car Insurance - www.onecallinsurance.co.uk

★★★☆☆

“Live chat not great”

Written on: 06/10/2022

I needed help via Live Chat as I couldn't access my policy documents through the customer portal to change my address details. The wait took an eternity to be able to speak to someone and when I finally got through, the chat was agonisingly annoying. Every time I wrote something, the operator took an age to get back to me. It said the operator was typing - she was typing for 7 mins, only to ask me for my postcode! Very frustrating but we got there in the end, however it made a bad afternoon far more stressful.

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  • Comprehensive

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  • Lady Driver

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