Complete lack of detail

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Cozens69's review of One Call Car Insurance - www.onecallinsurance.co.uk

★★★☆☆

“Complete lack of detail”

Written on: 12/09/2019 by Cozens69 (1 review written)

Dw9
Contacted via live chat to change my vehicle. Was given a quote higher than expected but operator could not provide any detail for the calculation - I was simply told this is the figure - accept it or not?! Given that I had changed to a car of much lower insurance category I struggled to understand the increase but despite asking for a breakdown from the underwriter was again told this was not possible. I was not in a position to refuse the price do have begrudgingly accepted. My dissatisfaction was "put on file". I will not be renewing and will go back to more open insurance companies who are happy to evidence policy changes. Avoid!

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