Contempt for customers

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hrBryant321's review of More Than Car Insurance

★☆☆☆☆

“Contempt for customers”

Written on: 13/11/2017 by hrBryant321 (1 review written)


I have my house insurance with them. They, unsurprisingly, have been reminding me that they would give me a good car insurance deal. So, when it became due, I rang them, went through about half an hour's worth of information-giving and then their system refused me because I live in south-east London! That must be a million or two people who can't get insurance with More Than. What bunch of idiots came up with such a blanket ban with no recognition of the huge differences between areas? Why isn't the ban flagged up for their customer services staff so that customers don't have their time wasted? And, why, given my SE postcode, was I bombarded with sales material when it is impossible for me to get the insurance? It is easy to sum up this experience: corporate contempt for ordinary people.

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