Terrible company terrible staff

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stehar's review of MasterQuote Car Insurance

★☆☆☆☆

“Terrible company terrible staff”

Written on: 21/11/2020 by stehar (1 review written)

Terrible experience, tried to get a quote to change my car via telephone after over an hour on phone they said would call me back. Never got one, I then needed insurance ASAP so I could collect my car from garage. I ended up doing it via the master quote portal which the price seemed expensive, this prompted me to call them up in first place, agent said they could probably get it down cheaper. Fast forward to next day and dealer told me I needed to show 12 months insurance. I was forced to get insurance with another company. I’ve rang up master quote on 6th November to cancel the policy but the agent said they would need to work out how much refund I was due back and was promised a call back. Two weeks later and after several calls back they have still not cancelled my insurance. I managed to speak to a customer advisor on 19th November and said he could only cancel it from the 19th even though I requested cancellation on 6th November. Terrible customer service and attitude from the agent, who had the cheek to say I was obsessive. I suggest master quote revise the call log to see the facts! Master quote have even sent me a renewal for the insurance despite all my cancellation requests! Ombudsman here I come! policy holder FYI masterquote

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