M&S Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1 / 5
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
M&S Car Insurance - Ask a question now

Media Gallery for M&S Car Insurance

M&S Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible Service”

Written on: 16/09/2021

After car was written off by a third party, whose insurance company have paid out after admitting liability, M&S Insurance systems still show me as at fault and are increasing my premiums. They are not interested in resolving the issue, and trying to register a complaint is a joke. The complaints telephone number directs you to the same department you are complaining about! It's laughable. Communication has been shocking throughout, and the initial claims handler was as much use as a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“M&S Car insurance”

Written on: 13/06/2020 by zgCastillo133 (1 review written)

You probably get what you pay for. If you need a policy to buff the police to think ypu are insured, m&s is right for you. If ypu really need to use that insurance you will find they have a very different interpretation of the English language. Although my policy clearly states I may drive any vehicle licenced to drive with the owners permission, apparently that does not include a free courtesy car supplied by a dealer whilst the car insured on the policy is serviced. Do you have M&S car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid at all costs”

Written on: 06/12/2019 by Robertson13 (1 review written)

Confiding in their good name, I used as Insurance broker. They assigned me to Phoenix, now changed name to Market...something!! MS assigned me a Personal Claim manager or something like that to make sure the transaction with the underwriter went smoothly. He called me and reassured me of his assistance: very nice. When relation with Phoenix started to go wrong I called the MS manager, he reassured me and send would get back. Did not. When I managed to get him again, rather annoyed and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful service, not what you expect of M&S”

Written on: 21/05/2018 by SCAC (1 review written)

Best advice, Avoid marks for motor insurance. I used them as i thought they were reputable and i have banking services with them (they are being closed now). Their policy was underwritten by Ageas and between the two companies they nade a complete shambles of a simple non fault claim. Each blames the other for errors or ommissions, some staff are rude, patronising and as for personal claims handlers well thats a waste of time and effort. Call centre has regular delays, a lack of regular or… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Car Insurance sharks. Charge extra for everything”

Written on: 13/01/2018 by cravengarden (1 review written)

I took out M&S car insurance, and three months later, moved house. It cost me £25 to change my address. I moved again six months later and incurred another £25 to change the address again! A Month before the renewal, I sold the car and when I phoned to tell them, they said there would be a £50 charge to cancel the insurance. If I had just told them I didn't want to renew, there would have been no charge! I said not to cancel it but to just cancel the renewal and she said I couldn't do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don’t move house”

Written on: 08/01/2018 by ydThompson6 (1 review written)

Moved house and decided not to renew with them ( renewal at same time) I had called previously to tell them change of address and they asked me to call back when I had decided if I was renewing with them. When I did, I asked them for revised cover for last 8-9 days for new house and they said no, so my cover was cancelled straight away!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sent my blood pressure through the roof”

Written on: 06/08/2017 by Braedon130 (1 review written)

I have some brief advice about M&S (Motor) Insurance – don’t touch it with the proverbial bargepole. Their administration is shambolic. I thought it was impossible for M&S (Motor) Insurance to become any more inept but I was wrong. Last year this company put me through a month of stress, which ultimately resulted in me receiving a letter of apology and financial compensation. To cut a long story short, a number of phone calls I made in connection with a claim for a windscreen chip repair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ car insurance terms changed without my knowledge”

Written on: 26/08/2016 by LucyCook69 (1 review written)

Be careful if considering Marks and Spencer for car insurance, after 6 months of cover with no claims ever! They refused to allow me to switch cars to a different (similar) car saying the underwriters were responsible for this rule. these days when you change your car you cannot pass on the road tax so you need to phone DVLA and have already insured your car in order to tax it. This leaves you on the sellers doorstep with no legal right to drive your new purchase home with no insurance and no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“M&S car insurance awful !!”

Written on: 12/08/2016 by Ginjan (0 reviews written)

Making my 4th call to m&s insurance now chasing refund up this time. They have me a quote then when I rang back to pay it had increased by £55. They said I had the wrong figure but would go back and listen to the call ! Hours later they phone said there fault would honour original quote but I'd have to pay increased price and they would refund same day. They haven't and over a week later I'm chasing it up. No insurance documents received do phoned to check I'm covered wrong date of birth so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview