Terrible Service

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From 9 reviews
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Guest's review of M&S Car Insurance


“Terrible Service”

Written on: 16/09/2021

After car was written off by a third party, whose insurance company have paid out after admitting liability, M&S Insurance systems still show me as at fault and are increasing my premiums.

They are not interested in resolving the issue, and trying to register a complaint is a joke. The complaints telephone number directs you to the same department you are complaining about! It's laughable.

Communication has been shocking throughout, and the initial claims handler was as much use as a chocolate teapot.

You only truly find out how good a company are when you need them. I believed M&S Insurance would be excellent. How wrong I was.

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