ingenie Reviews - www.ingenie.com

★★☆☆☆
1.6 / 5
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“AVOID”

Written on: 27/04/2017 by Biancaalv (1 review written)

Had problems as soon as i went with them firstly i needed to send them my drivers license by taking a picture and email it to them, i got a reference number back in a email from them. a month later they cancelled my insurance without warning when i called they told me they never received the picture when i gave them the reference they had given me they told me they cant find it after that they told me because it had been cancelled i would have to pay more than i was quoted because "there was a… Read Full Review

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★☆☆☆☆

“rookers for money”

Written on: 16/11/2016 by 312Griffith (1 review written)

My son took out car insurance in February 2015 had a black box fitted, no problems with them untill now. His driving has not changed yet received a letter today saying payments are going up and he's now classed has a dangerous driver, insurance will be cancelled when they next review it if he's classed has dangerous driving again. What a coincidence its nearing the end of his policy now there trying to make has much money has they can of him. Terrible company… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 07/11/2016 by 351Dodd (1 review written)

Just taken a policy out after a crash which wasn't my fault. Then got a letter through saying I need to pay another £400 pounds because I didn't state it was a fought case!!! There was no option for that and haven't a clue what it means!! Robbing theives. every rude and unhelpful person on the phone. AVIOD AVIOD… Read Full Review

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★☆☆☆☆

“Rude Operator”

Written on: 04/11/2016 by Teltheboy (2 reviews written)

I phoned to get an idea how much anew insurance quote would be. I waited for around 20 minutes before being connected and explained a quote over the phone would be good as my son has not yet passed his test. I was then challenged why I hade not done this online. In other words the impression was not to phone them. Sorry, but can't be done with companies who deal with us in that way… Read Full Review

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★☆☆☆☆

“Do NOT waste your money! Ideally I'd put 0 stars if I...”

Written on: 19/10/2016

Having recently have passed my license I was looking for cheap car insurance, the cheapest being ingenie. Biggest mistake I made. Black boxes and their lack of cooperation or understanding simply do not work, unless you live somewhere remote. I live in an area full of fools and aggressive and dominant drivers. I got marked down for cornering. I am sorry but I can't wait for ages until there is a massive gap when trying to turn into a busy road. In order to get somewhere, I may have to squeeze… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 14/09/2016 by Jek94 (1 review written)

Do not use this company!!! I have decided to cancel my policy after two years of driving well and getting money back they have decided to increase the policy price by hundreds of pounds with no reason given even after asking. I then emailed the customer services team to ask for the box to be removed with took 4 days to get a response which I had to chase many times. When they finally emailed back they stated it would cost £80 to be removed! After reading my policy again I pointed out to… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 07/09/2016 by Cox324 (1 review written)

After couple of months using ingenie I was happy from my savings etg. BUT one day I had an accident a taxi driver hit hardly my car on the back. My daughter had head injury I had neck and back injury. My car is not able to drive. And quess what? When I called ingenie I through I will get help and more understanding but they said they can not help me and can't pay anything!!!!! I Lost my job, my car, my daughter is not well. They do not gave me any reason why and what I supposed to do next!!… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 08/08/2016 by Marleyv1955 (1 review written)

Every email from Ingenie starts off with a threat to cancel the insurance, and even now following renewal with a different company they still send emails which are written in the most condescending manner. We had Technical problems with the black box which failed but Ingenie looked for every way to blame the driver for this and cancel the insurance. The fitter acknowledged it was a failed GSM unit in the black box and in no way due the driver or the car. Call centre useless, make up the rules… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 20/07/2016 by Lorelaid127 (1 review written)

After using this company for 18 moths I was happy with the whole situation. my renewal offer was good and I carried on my policy. However in the November I had to frequently use a busy exit on the M1. The exit is 50mph and the motorway is 70mph. The cars joining the motorway are travelling atleast 70mph and if I join the carriage way doing 50 then im automatically going to cause an issue for other drivers and more importantly myself. After just two days of slightly exceeding the limit I had a… Read Full Review

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★☆☆☆☆

“STAY AWAY. ”

Written on: 10/07/2016 by Houghton1963 (1 review written)

Worst insurance company around. Need to be shut down! I paid £500 deposit plus £200 per month, i missed a payment and they threatened to cancel my policy? Also when i had an accident they did absolutely nothing to help me, they immediately told me that it was my fault and they sent a letter to the tp insurer saying their accepting liability without investigating or coming out to look at my car. I would advise nobody to get insurance with ingenie, there costumer seervice is poor and they never… Read Full Review

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★☆☆☆☆

“Daylight Robbery Stay Well Away”

Written on: 08/06/2016 by jzAllison1990 (1 review written)

Sounded like a good idea at the time. Threats to cancel insurance if don't slow down. If I go any slower I'll stop. Rude customer service. Talk to you like a schoolchild. In the end, after research cheaper and better is available. Do yourselves a favour and avoid like the plague. There is no option to avoid less than one star but if there was, it would be ticked… Read Full Review

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★☆☆☆☆

“AVOID LIKE THE PLAGUE!!!”

Written on: 28/04/2016 by Vogeljl460 (1 review written)

Never in 23 years of motoring have I seen a diabolical shower like Ingenie. My son has had a car seized and impounded due to them cancelling the policy in error, the customer service is condescending, downright disrespectful and their skills include threatening and manipulation. Dare not go over the speed limit or they will threaten to cancel the policy. Last I heard even if the police catch you speeding it doesn't mean your right to insurance is in jeopardy. The fees are horrendous and don't… Read Full Review

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★★★★☆

“Good company ”

Written on: 03/04/2016 by xhappy.chicx (2 reviews written)

Went with this company as they where the cheapest being a new driver. The claim side was a little confusing for me but I guess when it's never happened to you before things are. Black box installed no problems near perfect driver so premium came down a lot. Only thing I didn't like was a 1500 renewal price which made me find another insurer at 888. If price was right would have stayed a 2nd year… Read Full Review

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★☆☆☆☆

“Terrible company ”

Written on: 19/02/2016 by 443Tucker (1 review written)

Do not go with inginie it is the most shitest insurer ever they are no help and not professional at all!!!!… Read Full Review

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★☆☆☆☆

“Absolutely awful insurance compant”

Written on: 17/02/2016 by jeHale1955 (1 review written)

So i was looking for insurance for a 2005 Kia (0.9l engine) an the best quote I could get was Ingenie for £150 a month. All was fine as I was using it to practice in however I then got a newer car, engine still the same but 7 years newer. They then put the price up to £175 and wanted £80 for them to come out and install another box.. I wasn't too bothered as I could understand they needed to pay the installments etc. however what I couldn't understand was paying £25 more a month for a newer… Read Full Review

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★★★★★

“Drive well, pay less”

Written on: 11/12/2015 by jezgoodwin (1 review written)

Took this insurance out for my daughter, have got nothing but praise for the service we have received so far. any parents who worry about how their children are driving after passing their test really should go for a black box insurance. have done quite a bit of research on how they monitor the driving behaviour via the app and each element of driving is monitored from braking to cornering and will recommend improvements if there are any( my daughter is doing well, but cornering can be… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 15/11/2015 by Nielsenln36 (1 review written)

good insurance company in general, usually cheaper than other insurers but if involved in a crash they don't help one bit. Have to chase up what's going on yourself as their staff don't let you know… Read Full Review

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★☆☆☆☆

“Price is Perfect Fitting is Terrible”

Written on: 13/11/2015 by Malcolmt198 (1 review written)

The price of the insurance is the best I could find, however when I booked an appointment for fitting the box into my car, the time and date was terrible... As most people working from Monday to Friday 9-18 or something like that and they only can provide fitting appointments from Monday to Friday 8-17... They could do at least twice in a month on saturdays… Read Full Review

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★★★★★

“Great insurance company”

Written on: 28/09/2015 by 181Kirkpatrick (1 review written)

Do not listen to these m.orons who had their insurance covered for flying at 60mph in a 20 zone or for not paying they premiums on time. Read terms and conditions! Now when that is out of the way... Took my first ever car insurance with Ingenie as my friend had her insurance with them and premiums where cheaper than elsewhere. They came and fitted the box for free in a time that suited me. They have a nice app where you can monitor your score and driving, gives you advice on how to improve… Read Full Review

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★☆☆☆☆

“Do not take out Insurance with Ingenie!”

Written on: 02/09/2015 by evPike76 (1 review written)

This car insurance company is a joke, seriously. I warn you not to take out insurance with them. I had insurance with them for 4 months on an old KA. I understand older cars come with higher premiums because they have less safety devices and people are more likely to me aggressive when driving them as there isn't much to lose. I was paying 150 a month and a 300 deposit for this. I decided to get a new car, a new brand new KA on finance which would aid me in my travels. They increased the… Read Full Review

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