inform of non claim incident & they double insurance

Click here if this is your business
2.8 / 5
49% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

teluk's review of Diamond Car Insurance


“inform of non claim incident and they double insurance”

Written on: 17/01/2017 by teluk (33 reviews written)

I caused some damage to my car in which no other person or vehicle was involved but had been advised that you need to report any incident, so I did.
I did not make a claim and merely explained what had happened and that I fixed my damage myself.

I then receive a phone call from Diamond insurance to renew my policy and that "nothing had changed" and my new policy would cost £500+ pounds.
Nothing had changed!!!
This is double what I paid last year and I was utterly disgusted that they used this reported incident as an excuse to double my payment.
I was then offered an £80 reduction to sweeten the blow, forget it, I will look elsewhere.

How can they possibly justify an increase for something I didn't even claim for?

I made one phone call to another insurance company (not sure if I can name them in this review but a nodding dog--Oh yes!) who said they were not really interested in damage that I did not claim for and gave me full cover including an enhanced breakdown cover which was not included with Diamond for around £250--half the quote of Diamond.

I also notice Diamond are one of the few insurance companies to ask if you have completed a speed awareness course even though you are told at the course that it is not a conviction or points on your licence so your insurance don't need to know.
This is obviously yet another way to bleed more money out of you.
Diamond will be my last choice in future (along with their 2 other insurance companies).

  • No

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0