Poor customer service

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Alonzoa17's review of Diamond Car Insurance www.diamond.co.uk

★☆☆☆☆

“Poor customer service ”

Written on: 09/03/2016 by Alonzoa17 (1 review written)

Diamond seem great until you actually need some help from them with your policy and then seem to become absolutely useless. They would not even provide me with a quote for my new car as 'my current policy had not reached 21 days before renewal' and they therefore would not quote me the insurance price for this car however asked if I would still like to go ahead and change my policy to this car for the unknown annual price, when I refused this I was then advised to call back for a quote when I received my renewal email even though I wanted cover to start for my newly purchased car over a month before this was due to be. Wont be staying with Diamond any further due to complete lack of customer service and support with your policy. Would not recommend.

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  • Comprehensive

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