Dial Direct Insurance Reviews - dialdirect.co.uk
Accuracy
Customer Service
Ease of Use
Dial Direct Insurance Reviews - dialdirect.co.uk
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User Reviews
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Cancellation fee trap - buyer beware!
Hi, Thank you for taking the time to leave your review and feedback! I am sorry you to hear we were unbale to offer you a competitive quote once your details were corrected and you feel we are not upfront regarding the fee's included in our policy. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged is given within the terms and conditions of the contract before the policy is taken out and before you submit your payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Great deal
Hi, Thank you for your 5 star review and feedback! It's excellent to hear you are happy with the quote we were able to offer you. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Unprofessional
Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you were unhappy with the premium we were able to offer you once the correct details were added to your policy. We appreciate that the £25 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged on all our policies is £25. This is given within the terms and conditions of the contract before the policy is taken out. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Intuitive purchase process
Hi, Thank you for your 5 star review and feedback! It's great to hear you are happy with your quote. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Confusing level of breakdown cover
Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you are unsure regarding the RAC breakdown level of cover. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team we will be happy to explain the breakdown cover if you are still unsure. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Incompetent
Hi, I'm sorry to hear your receiving incorrect letter regarding payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team
Customer Service
Value For Money
Huge Premium Savings
Made huge premium savings. Paid to shop around. Do not auto renew with your car insurance. Great deal with Dial Direct. Would have no hesitation recommending them to others.1st class service, easy to set up cover.
Hi,
Thank you for your 5 star review and feedback! It's fantastic to hear you would recommend us to others!
Many Thanks,
Dial Direct Social Media Team
Customer Service
Value For Money
Competitively Priced For A Good Level Of Cover
Competitively priced for the level of cover I required. Easy to navigate web site. Clear costings and explanations of the level of cover.
Optional extras such as improved breakdown cover available, again the price was reasonable.
Hi,
Thank you for the 5 star review! It's great to hear you found the website was easy to navigate and the premium was competitive!
Many Thanks,
Dial Direct Social Media Team
Customer Service
Value For Money
Not Very Happy
Ive been with Dial Direct for a few years & everything seemed smooth & value for money , but last year i was threatened with cancellation after they said my "Payment in full was cancelled by the bank , two weeks after i was told " It's all gone through" This year i phoned up to renew , was asked if any of my information had changed ? i said No , i was told that's fine everything has gone through & we'll take the money in two weeks time, i said Take it now & its done with to which i was told they can't
Two weeks later i get a threat of cancellation because my bank refused payment , turns out the card number had expired , so i gave them the new expiry date & it went through But with a £20 fine, i argued that i was told everything was fine & this could have been found out two weeks prior had they taken the payment at the time i asked them too , got a bit of a rude person on the other end & eventually i hung up ,Then i get an email telling me i need to get in touch asap as my insurance may be cancelled as my "Continuous Payment Authority has been cancelled by the Card Holder,first i don't need one as i pay in full & second im the Card Holder & i cancelled nothing , i had to phone them yet again to confirm i am actually insured
I like a simple life & unfortunately im not getting one here, ive received another email telling me the people who would supply me with a replacement vehicle will no longer be doing it & its now someone else "Who Cares ?" or even bothers to look who on the very rare chance who may or may not supply a vehicle ? Please Go Back to being a simple & smooth company to deal with, i really don't need the fines or all the stress , i just want insurance ,Just as a foot note i clicked on "Customer service below expecting a choice also value for money , Both lit up in Green "GOOD I'M HAPPY" i would like a choice to alter that but once you click you cannot remove it also you can now only raise your star rating not lower it Strange
Hi,
Thank you for taking the time to leave your review with ourselves. I'm sorry to hear you are unhappy that 2 of your payments were cancelled by the bank. Unfortunately we have no control over this and can only request the payment through the card details provided. This is why we ask all our customers to double check there insurance details before the renewal date and so they can let us know of any changes before the renewal is processed.
If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team.
Many Thanks,
Dial Direct Social Media Team
Dialdirect.
Everything is so simple & straight forward to complete & the quotes was far & away the best by far,highly recommended ????
Hi,
Thank you for your 5 star review! I'm pleased to hear you found everything was straightforward and you would highly recommended us!
Many Thanks,
Dial Direct Social Media Team
Q&A
Why can't I access my documents?
Why can't I access my document
Does Dial Direct also Insure Ford Connect campervans, this was brought to my attetion this evening?
Many thanks
Why can't I see my documents
What does it mean to send you my previous insurance?
Not sure what this means, I have not been asked this, the only thing I can think is they want proof of your no claim bonus, to offer you a similar quote.
what are the admin fees to change address. i am aware that the policy fee may change ( up or down in cost) but just the admin fee
I have not received any documents yet ?.about how i paid and my policy..
Hi You can go on line on their website and log in and print off all your documents
Has anyone ever had the misfortune of dealing with this company?
I can only say from my experience that its been good, easy to deal with and a competitive price.
All their paperwork is online and you can access it and down load what you need.