Dial Direct Insurance Reviews - dialdirect.co.uk

Dial Direct Insurance Reviews - dialdirect.co.uk

User reviews
2.8

Accuracy

4.4

Customer Service

2.9

Ease of Use

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Dial Direct Insurance Reviews - dialdirect.co.uk

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Dial Direct Insurance Reviews - dialdirect.co.uk
4.4 4,613 user reviews
569%
419%
32%
21%
18%
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2.8

Accuracy

4.4

Customer Service

2.9

Ease of Use

3.1

Quality of website

3

Speed of response

4.4

Value For Money

User Reviews

Mrs Sheila Sayce
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Stayed for another year!

So happy that my renewal price had gone down by a substantial amount this year, even after I had to use the RAC callout facility included in my policy! So thanks Dial Direct, I'm happy to stay with you for another year, without having the bother of looking around to compare prices.

[email protected]
1

Customer Service

2

Value For Money

1

Speed of response

2

Accuracy

1

Ease of Use

3

Quality of website

Let me down and charged me lots of fees in the process.

I had a 2.0 BMW insured for over £600pa, I sold the car and bought a lower priced, lower powered Mazda 2.0. DD refused to insure it, which is absurd seeing when I got quotes they were all £280-350, so it's clearly lower risk in the market. They offered to forward my account to one of their 'partners' but they quoted £900-1200pa, absurdly over the market price, this left my no choice but to leave and loose 5 months NCB accrued with my previous car. It took them weeks to contact me after my contact. Eventually they emailed me saying I owed them £40 but not explaining how they came to that calculation plus £60 cancellation fee. Sure the £60 is in the T&Cs, but I don't feel it is fair, given I did not want to change my insurer or loose the NCB but they refused to insured a low risk car. I already feel let down by them and now they're charging me £100 adding insult to injury, particularly with the slow and vague customer service. This is why people don't like insurers, they perform badly but somehow always get to make you pay for their mediocrity. And despite emailing them several times they have not explained how I owe them money, seems I changed mid month and already paid that month. But whilst they're not responding to my emails, they're sending automated threatening emails for me to pay the monies quoted about or face debt collection. Their attitude to customers is screw you over once and not expect any new business from you obviously, because I'll never use them again, but if they'd been a bit more reasonable, maybe made a concession on the cancelation fee given they let me down, I might feel better about them. Instead I'm extremely annoyed and will speak badly about them to everyone I know at every given opportunity. And people ask me about insurance a lot.
1
CustomerReputationTeam

Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you feel let down, we have replied to your emails and apologised you are unhappy with your experience and fees involved after cancelling your policy midterm. As advised yesterday via email your concerns have been escalated to our customer relations team who will be in touch with you with in 7 days. Many Thanks, Dial Direct Social Media Team

wise_owllll
2

Customer Service

1

Value For Money

2

Speed of response

1

Accuracy

1

Ease of Use

1

Quality of website

Cancellation fee trap - buyer beware!

Filled in all the details on a price comparison site. Went through all the documentation prior to checkout and everything looked good. At no point prior to checkout did they provide a draft policy document for checking. Took it through checkout, and lo and behold, details wrong on the policy. Fearing that would render the policy invalid, I rang them to correct, and was informed my monthly payments would jump from ~£40 to ~£70. Obviously that's not happening. So now I'm paying a cancellation fee for absolutely nothing. While they are here on this site replying to these reviews saying they're upfront on the cancellation fee - they are not so upfront during the checkout process on allowing you to check whether your details have came across from the price comparison site correctly, or whether those details have been applied to the insurance policy correctly, until they've took your money and you're then on the hook for that cancellation fee.
1
CustomerReputationTeam

Hi, Thank you for taking the time to leave your review and feedback! I am sorry you to hear we were unbale to offer you a competitive quote once your details were corrected and you feel we are not upfront regarding the fee's included in our policy. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged is given within the terms and conditions of the contract before the policy is taken out and before you submit your payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team

Daisyboo
3

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Great deal

I went through a comparison site and not all details were correct but it wasn't the end of the world to put the correct details in. I had been with my previous insurers for 11 year's but this year's quote was unaffordable, so I took to the comparison site and I'm pleased I did with a saving of just over £200.
1
CustomerReputationTeam

Hi, Thank you for your 5 star review and feedback! It's excellent to hear you are happy with the quote we were able to offer you. Many Thanks, Dial Direct Social Media Team

Suem
1

Customer Service

1

Value For Money

1

Speed of response

1

Accuracy

1

Ease of Use

1

Quality of website

Unprofessional

Policy received incorrect. Details not uploaded from compare site correctly so a fault claim was not included. I contacted dial direct on line via ‘chat’ to explain this (in writing) new price given which I was happy with but checking policy details were not entered correctly. Did another on line chat and new price was doubled to over £600 which was ridiculous. I questioned it but told that was it!! Obviously I cancelled policy that had only been taken out 1 hour before and was told there would be a £25 admin fee charge. I also requested transcripts of this in line chat but did not receive them which would have proved my case. I am a pensioner and feel very upset and badly treated. This has been a total debacle!! What happened to 14 day cool off period?
1
CustomerReputationTeam

Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you were unhappy with the premium we were able to offer you once the correct details were added to your policy. We appreciate that the £25 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged on all our policies is £25. This is given within the terms and conditions of the contract before the policy is taken out. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Many Thanks, Dial Direct Social Media Team

David42
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Intuitive purchase process

Apart from being the cheapest policy from the comparison site, I was pleased that I could easily disable the auto renewal, they did not require evidence of my no claims discount, and I could adjust my details and see the revised cost before committing to buy.
1
CustomerReputationTeam

Hi, Thank you for your 5 star review and feedback! It's great to hear you are happy with your quote. Many Thanks, Dial Direct Social Media Team

John Sells
3

Customer Service

4

Value For Money

4

Speed of response

2

Accuracy

4

Ease of Use

4

Quality of website

Confusing level of breakdown cover

I was naturally attracted to this company by the price of their quote and the additional features that came with the policy. However, when it came to checking out I was left unsure about the level of RAC I am likely to receive in the event of a breakdown. The cover I feel that I have seems inferior to the cover that I thought I would be receiving from the initial quotation.
1
CustomerReputationTeam

Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you are unsure regarding the RAC breakdown level of cover. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team we will be happy to explain the breakdown cover if you are still unsure. Many Thanks, Dial Direct Social Media Team

mikesnell
1

Customer Service

1

Value For Money

1

Speed of response

1

Accuracy

1

Ease of Use

1

Quality of website

Incompetent

I have repeatedly been sent letters suggesting I owe money which I have already paid. I will not be renewing next year!
1
CustomerReputationTeam

Hi, I'm sorry to hear your receiving incorrect letter regarding payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team

greatdeal
5

Customer Service

5

Value For Money

Huge Premium Savings

Made huge premium savings. Paid to shop around. Do not auto renew with your car insurance. Great deal with Dial Direct. Would have no hesitation recommending them to others.1st class service, easy to set up cover.

1
CustomerReputationTeam

Hi,

Thank you for your 5 star review and feedback! It's fantastic to hear you would recommend us to others!

Many Thanks,

Dial Direct Social Media Team

Rothie
5

Customer Service

5

Value For Money

Competitively Priced For A Good Level Of Cover

Competitively priced for the level of cover I required. Easy to navigate web site. Clear costings and explanations of the level of cover.

Optional extras such as improved breakdown cover available, again the price was reasonable.

1
CustomerReputationTeam

Hi,

Thank you for the 5 star review! It's great to hear you found the website was easy to navigate and the premium was competitive!

Many Thanks,

Dial Direct Social Media Team

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Q&A

Penwise

Why can't I access my documents?

3
RimmerA

Why can't I access my document

Gee437

Does Dial Direct also Insure Ford Connect campervans, this was brought to my attetion this evening?

Many thanks

1
RimmerA

Why can't I see my documents

GheorgheMarchidan

What does it mean to send you my previous insurance?

2
Graham22

Not sure what this means, I have not been asked this, the only thing I can think is they want proof of your no claim bonus, to offer you a similar quote.

kmpe

what are the admin fees to change address. i am aware that the policy fee may change ( up or down in cost) but just the admin fee

0
lealiejarmstrong

I have not received any documents yet ?.about how i paid and my policy..

2
Wildman3

Hi You can go on line on their website and log in and print off all your documents

michaeldonaldson

Has anyone ever had the misfortune of dealing with this company?

4
Graham22

I can only say from my experience that its been good, easy to deal with and a competitive price.

All their paperwork is online and you can access it and down load what you need.

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