Appalling service

4.4 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

MaxKemps's review of Dial Direct Insurance


“Appalling service”

Written on: 07/04/2020 by MaxKemps (1 review written)

Absolutely disgusting customer service; it seemed you are asking for a favour. Very misleading quote - increased premium after a week stating I did not provide necessary documents. Due to internal error, policy was cancelled after 2 weeks even though I followed instructions accordingly. No professionalism at all. Avoid unless you want to be just another number in their statistics.

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  • Comprehensive

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  • Male Driver

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  • Admiral

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Customer_Team's Response to MaxKemps's Review

Written on: 15/04/2020


Thank you for bringing this to our attention. We are sorry to hear that you have had a bad experience. In order for us to look into this further for you, please contact our Customer Service Team and request to speak with the Social Media Team, we will see if there is anything we can do to help.

Many Thanks,
Dial Direct Social Media Team

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