
Dial Direct Insurance Reviews - dialdirect.co.uk
Accuracy
Customer Service
Ease of Use
Dial Direct Insurance Reviews - dialdirect.co.uk
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User Reviews
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Stayed for another year!
So happy that my renewal price had gone down by a substantial amount this year, even after I had to use the RAC callout facility included in my policy! So thanks Dial Direct, I'm happy to stay with you for another year, without having the bother of looking around to compare prices.
Customer Service
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Let me down and charged me lots of fees in the process.
Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you feel let down, we have replied to your emails and apologised you are unhappy with your experience and fees involved after cancelling your policy midterm. As advised yesterday via email your concerns have been escalated to our customer relations team who will be in touch with you with in 7 days. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Cancellation fee trap - buyer beware!
Hi, Thank you for taking the time to leave your review and feedback! I am sorry you to hear we were unbale to offer you a competitive quote once your details were corrected and you feel we are not upfront regarding the fee's included in our policy. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged is given within the terms and conditions of the contract before the policy is taken out and before you submit your payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team
Customer Service
Value For Money
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Great deal
Hi, Thank you for your 5 star review and feedback! It's excellent to hear you are happy with the quote we were able to offer you. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
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Unprofessional
Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you were unhappy with the premium we were able to offer you once the correct details were added to your policy. We appreciate that the £25 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us. The arrangement fee charged on all our policies is £25. This is given within the terms and conditions of the contract before the policy is taken out. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
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Intuitive purchase process
Hi, Thank you for your 5 star review and feedback! It's great to hear you are happy with your quote. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
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Quality of website
Confusing level of breakdown cover
Hi, Thank you for taking the time to leave your review and feedback! I am sorry to hear you are unsure regarding the RAC breakdown level of cover. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team we will be happy to explain the breakdown cover if you are still unsure. Many Thanks, Dial Direct Social Media Team
Customer Service
Value For Money
Speed of response
Accuracy
Ease of Use
Quality of website
Incompetent
Hi, I'm sorry to hear your receiving incorrect letter regarding payment. If you would like to discuss this further with us, please contact our customer services team and ask to speak to the social media team. Dial Direct Social Media Team
Customer Service
Value For Money
Huge Premium Savings
Made huge premium savings. Paid to shop around. Do not auto renew with your car insurance. Great deal with Dial Direct. Would have no hesitation recommending them to others.1st class service, easy to set up cover.
Hi,
Thank you for your 5 star review and feedback! It's fantastic to hear you would recommend us to others!
Many Thanks,
Dial Direct Social Media Team
Customer Service
Value For Money
Competitively Priced For A Good Level Of Cover
Competitively priced for the level of cover I required. Easy to navigate web site. Clear costings and explanations of the level of cover.
Optional extras such as improved breakdown cover available, again the price was reasonable.
Hi,
Thank you for the 5 star review! It's great to hear you found the website was easy to navigate and the premium was competitive!
Many Thanks,
Dial Direct Social Media Team
Q&A
Why can't I access my documents?
Why can't I access my document
Does Dial Direct also Insure Ford Connect campervans, this was brought to my attetion this evening?
Many thanks
Why can't I see my documents
What does it mean to send you my previous insurance?
Not sure what this means, I have not been asked this, the only thing I can think is they want proof of your no claim bonus, to offer you a similar quote.
what are the admin fees to change address. i am aware that the policy fee may change ( up or down in cost) but just the admin fee
I have not received any documents yet ?.about how i paid and my policy..
Hi You can go on line on their website and log in and print off all your documents
Has anyone ever had the misfortune of dealing with this company?
I can only say from my experience that its been good, easy to deal with and a competitive price.
All their paperwork is online and you can access it and down load what you need.