Debenhams Car Insurance Reviews

★★☆☆☆
1.5 / 5
16% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“AVOID !”

Written on: 07/12/2020 by Aguirre1959 (1 review written)

If i could give this insurance less than 1 star i would. !!!!DO NOT TAKE AN INSURANCE WITH THIS COMPANY, PLEASE !!!! I had my car stolen after a night shift and it was never recovered, so i had to claim. I was told by the person I dealt with that debenhams insurance that i'd lose my one year ncb as i was mid second policy. However, speaking to the theft department my NCB goes down to 0. Which was increased by insurance policy to 2100. In addition to this the in house engineers that valued… Read Full Review

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★☆☆☆☆

“I would score minus Infinity If I could!”

Written on: 30/05/2019 by hpritchard (8 reviews written)

Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your questions. I will not ever consider again ever, I have had a lucky escape, imagine if I had to claim. They can't speak properly on the phone and they are rude and unhelpful… Read Full Review

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★☆☆☆☆

“Don't even bother!”

Written on: 11/10/2018 by chloebanner (1 review written)

Absolutely disgusting service, not to mention the pricing! Quoted me £85 per month for insurance then changed it to £145 (for third party fire and theft cover). I can't afford this yet they want to charge me £187.77 to cancel the policy! Don't ever use this service… Read Full Review

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★☆☆☆☆

“poorest service ever recieved”

Written on: 22/05/2018 by kinnoch222 (1 review written)

Chose these through go compare. Unintelligible phone calls received and then multi email contacts repeatedly asking for personal details. Tried to cancel three weeks before receiving letter informing me that they wouldnt honour the insurance and that the policy was to be cancelled. In addition even though I had requested cancellation I learnt that I would be charged £110 to cancel. Absolutely disgusted and will actively disuade friends and colleagues from using this company. Can find nothing… Read Full Review

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★☆☆☆☆

“Poor ”

Written on: 21/03/2018 by Roseander (1 review written)

Extremely disappointed at the service received charged an additional Fifty pounds because of error on no claims 13years instead of12 A terrible way to treat a77 year old you should be ashamed will not Recommend your company to anyone. Policy no.231/06288/004380. Alexander Ralston… Read Full Review

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★☆☆☆☆

“I renewed my contract. No documents were sent. I've...”

Written on: 08/11/2017 by wqWarner1977 (1 review written)

I renewed my contract. No documents were sent. I've phoned three times, and emailed twice. On my fourth call I get put on hold for 20 mins. The documents get sent through 9 times in 1 minute. I don't get the £50 cash back offered. The amount I was quoted was less than I paid. The call centre is obviously not UK-based and they couldn't be less helpful. I want to cancel because I don't trust them… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS RUDE COMPANY”

Written on: 17/10/2017 by Jayvion229 (1 review written)

DO NOT BUY FROM THIS RUDE COMPANY. I received a renewal quote which I needed to amend. I called the customer service helpline, once the agent picked up and began asking about the security questions he became very very rude. He asked me and the policy holder the same question 6 times. Buy this time I was very angry buy his questions and manner of tone and asked to speak to a manager. He also didnt seem too interested so asked for his name and his manager (director). He then asked if i would… Read Full Review

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★☆☆☆☆

“Worst experience I've had, can't wait for policy to end.”

Written on: 15/05/2017 by Cooke1969 (1 review written)

Worst staff, worst contact centre! Always saying we will ring you back as the system is down, every time. Rude, patronising and can nearly understand them. Absolutely shocking service would advise anyone away from these. Had a sporty hot hatch and cost a bomb, sold it to a diesel family car that was sensible and only £10 cheaper. Joke of a company. STAY AWAY!… Read Full Review

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★☆☆☆☆

“Debenhams insurance”

Written on: 06/03/2017 by CheyenneLeonard (1 review written)

Is rubbish poor service thank god I never had a claim with them a rip off company… Read Full Review

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★☆☆☆☆

“Absolute disgraceful service”

Written on: 27/01/2017 by jrrogan (1 review written)

I had to send off for my licence which takes upto 3 weeks and made them aware of the situation but they still asked for my licence number. So after searching for it online i phoned back and because my new licence hadnt been registered yet they still cancelled my insurance. Unable to get to work which may result in me losing my job and home. How these people sleep at night is beyond me. Pathetic. Reason they are cheap is because they take your first payment and then throw hurdles in your face. I… Read Full Review

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★☆☆☆☆

“I HATE this insurance company with a passion”

Written on: 26/10/2016 by Meyeriz138 (1 review written)

I HATE this insurance company with a passion they are lazy and lie to customers. You are expected to do EVERYTHING whicht they should be doing like chasing the other side in a claim or even contacting your old insurance company. DO NOT BOTHER WITH THEM the stress they have brought upon me is not worth the low rate… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 15/07/2016 by Abigail285 (1 review written)

Took my money from my Acc and cancel my policy ,they told me they will refund the money ,3 days later they refuse to refund my money… Read Full Review

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★☆☆☆☆

“Rude, Unprofessional, Unreliable, Pathetic”

Written on: 06/07/2016 by Rodney371 (1 review written)

Rude & unprofessional staff. No clue of the ground realities of UK as the customer service is in South Africa. Distressful & depressing to even think of calling them. Never thought Debenhams would have such pathetic levels of customer service. I called them to change my address & they charged me an extra 75 quid even though I moved to a secure area & a private property with garage. No explanation given as to the logic behind this except that the underwriters have done it. $ weeks back the same… Read Full Review

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★☆☆☆☆

“BAD COMPANY”

Written on: 26/05/2016 by ziggy555 (1 review written)

WILL NOT RELIABLE deceives people GETS MONEY Although uttered INSURANCE incompetent Recommend… Read Full Review

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★☆☆☆☆

“KEEP AWAY FROM DEBENHAM INSURANCE”

Written on: 25/05/2016 by arshid (1 review written)

KEEP AWAY, THE WORSE EXPERINCE I MY 15 YEARS UK DRIVING AND INSURANCE HISTORY. THEY PROVIDE INSURNCE WITH THIRD PARTY AND AT LATE THEY WILL SAY THEY INSURNCE PROVIDER NOT ACCEPTING YOU FOR THE INSURANCE GIVING YOU HIGH CANCALATION CHARGES COMPARE TO ANY COMPANY CANCALATION CHARGES. THEY EVEN CAN'T CALL YOU AS THERE CUSTOMER SERVICE OUTSIDE FROM THE UK AND MOST OF THE CUSTOMER STAFF DON'T KNOW THERE POLICY AND UK CONSUMER RIGHT. SIMPLY KEEP AWAY, DON'T LOOK FOR CHEEP PRICE ONLY GO FOR… Read Full Review

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★★★★★

“fantastic”

Written on: 06/03/2016 by Charlizet277 (1 review written)

Hi purchased insurance with debenhams insurance last month. Every was perfect, went as smooth as could be. Yes you have to email proof of no claims but it ain't hard forwarding an email you receive from previous insurer. People make you think you should avoid this company!! However this company is saving you money!! I'm going to stick with this insurance for the years to come. No hassle, great great great. I have already recommended to colleges. There isn't anything I did not like about the… Read Full Review

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★★★★☆

“So far so good!”

Written on: 17/02/2016 by Sophie3333 (1 review written)

At first I was sceptical to take out car insurance with Debenhams insurance as I had saw so many bad reviews online that it put me off. I asked for some advice on a local Facebook selling page to see if anyone had been insured with Debenhams before, and I received only positive feedback. But it seems these days people will only post feedback when they've had a negative experience to vent their frustration, hence why there are very few positive reviews for any company, especially smaller ones. I… Read Full Review

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★★★★☆

“Not bad”

Written on: 21/01/2016 by Amare284 (1 review written)

I took a policy out with them due to being the cheapest on Meerkat's website. I came from a company called RCIB. After being with them for 3 months, I'm generally happy. I recently upgraded to a 530D from a C4 and it was only an extra 250, which is amazing coompared to RCIB. There was a £50 admin charge which is not fair as it doesn't cost them £50 to change a vehicle. Still, no headaches, their customer service is good and helpful. Not a bad effort… Read Full Review

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★★★★☆

“I took out insurance for my first car with Debenhams...”

Written on: 30/10/2015 by Clark339 (1 review written)

I took out insurance for my first car with Debenhams paying a year up front, then found it cheaper else where. My friend mentioned the reviews for Debenhams were awful, so I was really worried I wouldn't get my money back. I emailed them to cancel with the needed documents attached. they cancelled my insurance within two days and the money was back in my account two days later.customer service was also good and on the two occasions I called they were very helpful… Read Full Review

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★☆☆☆☆

“STEER CLEAR OF DEBENHAMS CAR INSURANCE DAYLIGHT ROBBERY”

Written on: 27/10/2015 by wdJordan317 (1 review written)

I HAVE JUST BEEN ROBBED BY DEBENHAMS CAR INSURANCE THEY HAVE CHARGED ME £216 FOR 18 DAYS COVER WHEN I TRY TO CONTACT THEM I AM EITHER LEFT ON HOLD INDEFINITELY OR THEY HANG UP ON ME, I SENT THEM EVERYTHING THEY ASKED FOR, THEN PAID FULLY UPFRONT ALL MY PREMIUM, I PRESUMED ALL WAS OK AS I DIDN'T HEAR BACK FROM THEM, THEN SURELY ENOUGH AFTER THE 14 DAY SO CALLED COOLING OFF PERIOD THEY CONTACTED ME SAYING THEY WANT ANOTHER £598 HANG ON A MINUTE I JUST PAID £304, SO WHEN I SAID I COULD NOT PAY… Read Full Review

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