Commercial Legal Reviews - www.commercial-legal.co.uk

★★★★★
4.7 / 5
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Commercial Legal - www.commercial-legal.co.uk

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Latest Reviews

★★★★☆

“Excellent service”

Written on: 10/07/2019 by Tracey099 (1 review written)

I dealt with a person on live chat, he was very helpful and efficient… Read Full Review

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★★★★★

“Accident claim”

Written on: 11/06/2019 by Grape3 (1 review written)

I would like to give the person I dealt with a glowing reference as he talked me through everything that was needed from me. Nothing was too much trouble. This took me nearly 1hour on the phone, I was getting a bit agitated but he was patient with me and talked me through what was needed. I have nothing but a good experience on the phone and would not hesitate to recommend my friends… Read Full Review

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★★★★★

“Friendly helpful staff”

Written on: 03/06/2019 by PiperClark103 (1 review written)

Phoned on behalf of parent who had an accident. Staff member who took the call was friendly, sympathetic and helpful. Would recommend… Read Full Review

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★★★★★

“Good service, ”

Written on: 01/06/2019 by 12Chapman (1 review written)

The person I dealt with was very knowledgeable and helpful, my car was damaged by another car, not my fault, the person I dealt with explained all the options available to me which helped me to decide what route to take in having my car repaired. Thanks for the unbiased friendly help, it made things so much easier at such a stressful time… Read Full Review

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★★★★★

“Delighted”

Written on: 31/05/2019 by CodyMcGee394 (1 review written)

Your operative was amazing. She was reassuring and extremely efficient . I felt that everything would be sorted and she reduced my stress level no end… Read Full Review

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★★★★★

“Great customer service”

Written on: 31/05/2019 by sarahgedwards (1 review written)

The claims handler was very helpful, peronsable and knowledgeable. He made the whole situation easy to deal, which is exactly what people want after an accident which can be a very stressful time… Read Full Review

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★★★★☆

“Car insurance claims process”

Written on: 30/05/2019 by 289MacKinnon (1 review written)

I would only mention that the time taken was extreme and that a call-back would have been better when I was put on Hold so that you could speak to the other party involved. I have not come across this before when dealing with insurance company's… Read Full Review

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★★★★☆

“Help with accident ”

Written on: 30/05/2019

I spoke to the person I dealt with on the phone who was able to answer all my questions with regard to what was going to happen next and she was able to sort out the pick up of my car and the Hire car being dropped off...she was very helpful and courteous… Read Full Review

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★★★★★

“Excellent service ”

Written on: 30/05/2019 by yrMay457 (1 review written)

Excellent service helpful and considerate would use again if required where very helpful and quick to help with my claim… Read Full Review

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★★★★★

“Made easy”

Written on: 29/05/2019 by michaelcoombs (1 review written)

The person I dealt with was both businesslike and friendly during our call, giving me the options available to me in a cheerful and upbeat manner. There were some details of my policy that i was unable to recall and he clarified exactly the nature of my policy. He even kept his cool when there were some technical problems and had to ask for some details to be repeated. All in all his manner and professionalism was a credit to you company. … Read Full Review

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★★★★★

“Call Handler after I was involved in a car accident”

Written on: 29/05/2019 by Kelly242 (1 review written)

After calling Commercial Legal following a car accident I was involved in, I spoke to a person who was extremely helpful, kind and reassuring. She explained everything really well and answered all my questions. I finished the call feeling happy and confident that everything was being handled professionally and timely.  The person I dealt with was exactly what I needed after such a horrible experience… Read Full Review

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★★★★★

“ Really Friendly service”

Written on: 28/05/2019 by shavas5 (1 review written)

The assistant was friendly and efficient. She waited patiently while I found the information I needed to give her. Wonderful service I did not feel rushed and my query was dealt with by the end of the call. Efficient service. … Read Full Review

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★★★★★

“Great assistance”

Written on: 28/05/2019 by Tind19 (1 review written)

The person I spoke to was great he made everything easy and supported me through the lengthy process of reporting my accident. Offered to call me and sort out everything for me. Thank you… Read Full Review

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★★★★★

“Bank holiday bump”

Written on: 27/05/2019

After having a bump on bank holiday Monday contacted commercial and legal and spoke to a lovely young lady who went through the claim process clearly and concisely. It was a painless procedure unlike some companies they knew what they where doing anything that I didn’t understand was explained clearly. Even though they were extremely busy today I did not have to wait ages to be connected to an advisor. All in all I would recommend them to everyone… Read Full Review

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★★★★★

“Great service .and information ..very positive...helpful”

Written on: 25/05/2019 by Sukisoo1 (1 review written)

Was feeling very upset .re someone reversed into my car door while i was in a shop. But after speaking with claims person .all information i needed was given .so great service.thank you… Read Full Review

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★★★★★

“Straight to the point and very thorough. Used easy to...”

Written on: 25/05/2019 by 1968Dixon (1 review written)

Straight to the point and very thorough. Used easy to understand questions and covered all aspects of the accident… Read Full Review

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★★★★★

“Excellent Service”

Written on: 23/05/2019 by Emery315 (1 review written)

Had a motoring accident.Contacted insurance and spoke to an customer service manager who was very helpful and surportive the whole process was stress free. My car is being collected next day for repair.A big thanks to the person I dealt with… Read Full Review

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★★★★★

“Very helpful”

Written on: 23/05/2019 by Pammmy (1 review written)

Being a bit shaken up and having waited some time to get through to my Insurance Company I was so relieved to get to speak to somebody and start the ball rolling with regard to getting everything sorted out after the accident. The person I dealt with came to the rescue who was very knowledgeable and professional and made it all very easy for me with a lovely telephone manner. He went through everything and explained what would happen next which helped immensely. Thank you… Read Full Review

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★★★★☆

“Just as you'd hope for”

Written on: 22/05/2019 by Teeaitch (1 review written)

Straightforward questioning, polite and patient customer services representative - eventually. Longest automated service ever come across before having this proper conversation… Read Full Review

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★★★★★

“Highly commended”

Written on: 22/05/2019 by Jase379 (1 review written)

I rang to make a claim not sure what the process involved. Before speaking to somebody there was a recorded message that explained the process clearly. The person I was then put through to dealt with everything in a professional but personable manner. She explained how long it would to take to check I had the time and then asked for all the details she needed. She spoke clearly and was very patient as I searched through my paperwork. I particularly liked her friendly manner and she clearly… Read Full Review

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