Budget Insurance Reviews - budgetinsurance.com

Budget Insurance Reviews - budgetinsurance.com

User reviews
3.3

Accuracy

4.1

Customer Service

3.6

Ease of Use

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Budget Insurance Reviews - budgetinsurance.com

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Budget Insurance Reviews - budgetinsurance.com
4.06 2,890 user reviews
563%
416%
32%
22%
116%
01%
3.3

Accuracy

4.1

Customer Service

3.6

Ease of Use

3.6

Quality of website

3.7

Speed of response

4.2

Value For Money

User Reviews

DX
3

Customer Service

3

Value For Money

2

Speed of response

2

Accuracy

4

Ease of Use

4

Quality of website

Prices are competitive for new clients, but renewals and customer service can be better

Overall initial car insurance price was very competitive , online account is easy to use, but at renewals price was rising much more than inflation I think in my case more than 10%. Customer service over the phone was not very good, once agreed one price over the phone they have taken form bank a completely different amount ( higher ). I have managed to complain but refund and compensation were inadequate ( 25 pounds compensation for misleading phone advice and customer service ) plus there was a delay and money sent to a wrong old closed credit card I used two years ago , so Budget has messed up even with this. I did not make any claims so cant comment on how they handle it , but in terms of price for comprehensive car insurance it was in the range with Axa, Direct Line and Aviva was very very close. My only advice is to improve customer service and offer higher loyalty discount for renewals. Thank you
scooby
1

Customer Service

1

Speed of response

1

Ease of Use

Not available to contact

I paid prior to my start date but need to say i now want a refund and to not go ahead with them as my insurers due to current insurer offering a fab deal when I went to cancel. I can’t contact them over the weekend as closed and live chat keeps saying contact within certain hours. I need a bossiness I know I can get hold of them at anytime. Granted shorter hours on a weekend but I just can’t get past the AI chat bot!
vangellis0
1

Customer Service

4

Value For Money

4

Speed of response

3

Accuracy

3

Ease of Use

3

Quality of website

First of all my insurance has been paid for but the actual policy does not start

First of all my insurance has been paid for but the actual policy does not start till 18 december so they took my money as far as i can see far to early so they have no worries about a claim for nearly a month and i hope if i need them to pay out they are as swift as they are to take it only time will tell on that one .I wanted to get out of the auto renew but you can't do that until you take out a policy.There idea that you wont end up with no insurance at the end of the year but it is in my calendar and they will let you know in plenty of time that your policy is about to expire. I think they do it so they can up your premium and hope you don't notice but then that's me being cynical about insurance companies in general .I want the option of checking my premium in all the comparison site to find good value for the following year so let me decide this should be a opt in policy not your in auto renew till you can find that elusive box to tick to opt out and why do they want surveys this early the time for a survey is when you have had a mishap and they you can find out if they are good or bad
Light
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Good

Website was easy to follow step by step, add on extras to my own wants, quick and easy at checkout. Good price.
1
CustomerReputationTeam

Hi, Thank you for your 5 star review! It is great to hear you found our website easy to navigate and you are happy with your price. Welcome to Budget Insurance! Thanks, Budget Insurance Social Media Team.

Unhappy customer
1

Customer Service

1

Value For Money

1

Speed of response

1

Accuracy

1

Ease of Use

1

Quality of website

£25 charge for doing nothing

I took out insurance with them, but when I went to cancel my existing policy with another insurer, my current insurer offered me a significantly cheaper price to stay. I went to cancel with budget insurance. It was less than 12 hrs and that was over night. The policy is not due to start for another 26 days and they charged £25. They’ve done nothing and charged £25. The docs they sent me are computer generated. No one had lifted a finger apart from a machine and the policy is not close to even being live. This makes no sense. Really poor service. This is a stupid stance and will cost the business, as I’ll ensure I don’t consider them in future and ensure others are aware. When they could have turned me into an advocate for them. I feel this is very short sighted and they’ve not focused on a longer business strategy, just quick wins for their bottom line.
1
CustomerReputationTeam

Hi, Thank you for taking the time to leave your review! I'm sorry you're unhappy with the arrangement fee you were charged when cancelling the policy after you had accepted the quote. We completely understand that a £25 arrangement fee may feel frustrating. Please be assured that we aim to be as open and transparent as possible with all our customers, so they can make informed decisions before taking out a policy with us. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

ChrisR
5

Value For Money

5

Ease of Use

4

Quality of website

Very reasonably priced

The car insurance was very easy to set up and reasonable. Every step was explained fully and easy to follow. I have yet to contact them with a problem so can't comment on how they would deal with it.
1
CustomerReputationTeam

Hi,

Thank you for taking the time to leave us your five-star review.

So pleased that you found us easy to set up with easy to follow steps.

Thank you from the Social Media Team

shibzzi
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Have yet to claim but been with Budget for 2 years and price is always competitive

I haven't yet had to claim (*touch wood*!) but the initial insurance process was easy and I have since renewed with Budget twice as their price is always competitive (and I use comparison sites every year!).
1
CustomerReputationTeam

Hi,

Thank you so much for taking the time to leave us your fabulous review!

We really appreciate both your review and loyalty.

Thank you from the Social Media Team

Car Owner 123
2

Customer Service

2

Value For Money

2

Speed of response

1

Accuracy

1

Ease of Use

2

Quality of website

At least Dick Turpin wore a mask

had issue with wrong address being pulled through from price comparison site when purchasing new policy in advance of start date. Phoned Budget immediately to resolve. Told there was £25 admin fee plus £45 increase in premium which then didn’t make them the most competitive. I asked to cancel policy instead and was charged £30 to cancel a policy which hadn’t yet begun and had only been purchased 20mins previously (took 20 mins on hold to speak with customer service advisor). I now have to wait for full annual premium to be deducted before they partially refund me, whilst having to also payout for my actual new policy. DISGUSTING that there is a charge during cooling off period!
1
CustomerReputationTeam

Hi, I'm sorry you're unhappy with the price we were able to offer based on your new address details and the amendment fee you were charged. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Carl3563
5

Customer Service

5

Value For Money

5

Speed of response

5

Accuracy

5

Ease of Use

5

Quality of website

Great cover

Good value cover at a good price. Easy to process and good communication. Very pleased overall with level of cover and customer service.
1
CustomerReputationTeam

Hi, Thank you for your 5 star review. It is fantastic to hear you found our application process easy and you are happy with the service we provide! Thanks, Budget Insurance Social Media Team.

Simsrl4
1

Customer Service

1

Value For Money

1

Speed of response

1

Accuracy

1

Ease of Use

1

Quality of website

Rubbish

They charged be £35 to change my address, and then put my premium up for moving 1 street away, claiming the crime rate was higher. Just a rip off company adding extortionate fees for the sake of it.
1
CustomerReputationTeam

Hi, I'm sorry you're unhappy with the price we were able to offer based on your new address details and the amendment fee you were charged. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

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Q&A

Ronyrr

Please can you send me your email address so I can send you the proof of my bonus

0
HusseinAmin

I increased my volunteer excess, but the current amount goes up.

Why?

0
Ronyrr

Hi where do I need to send the proof of no claim bonus

0
peterslaughter

Is it cheaper to have a multi car insurance?

0
Blueyorkie

I took out a car insurance policy on 20-11-18 and am considering cancelling, is there a fee to pay or do I get the statutory 14 days cooling off period?

0
M.pearson

Can I change my car insurance to another car on line?

0
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