Budget Insurance Reviews - budgetinsurance.com

Hi,

Thank you for taking the time to leave us your review. It's great to hear your suggestion about and app and we will use this to further improve the customer journey moving forward.

Thanks, Budget Insurance Social Media Team

Hi,

We appreciate that the £30 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us.

The arrangement fee charged on all our policies is £30. This is given within the terms and conditions of the contract before the policy is taken out.

There are a number of reasons why the fee becomes chargeable when your policy is cancelled. A few include:

- When the policy is paid as monthly installments, we need to set up the credit agreement to ensure that the direct debit instruction can be put in place. There is a charge given for this action.

- We have to send notice to the Underwriter to inform them that a new policy has been set up under your details so that in the event of a claim your details are already listed with the Underwriter.

- We send off a request to update the Motor Insurance Database to confirm that the vehicle is now insured with us. There is a charge given to us for doing this.

- We also need to ensure that the correct documents are provided to you immediately after the policy has been taken out so you have access to them and can read through the important information.

We as a company are charged more for the cancellation but we charge the set amount of £30 as this is what we have found through our own research is a reasonable amount to charge.

We apologise that you are unhappy with the fees and charges to cancel your policy, please contact customer services and ask to speak with the social media team if you wish to discuss this further. Your feedback is appreciated and will be used to improve our services.

Thanks, Budget Insurance Social Media Team

Hi,

I'm sorry to hear about the issues you had with the excess on your policy.

We appreciate that the £30 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us.

The arrangement fee charged on all our policies is £30. This is given within the terms and conditions of the contract before the policy is taken out.

There are a number of reasons why the fee becomes chargeable when your policy is cancelled. A few include:

- When the policy is paid as monthly installments, we need to set up the credit agreement to ensure that the direct debit instruction can be put in place. There is a charge given for this action.

- We have to send notice to the Underwriter to inform them that a new policy has been set up under your details so that in the event of a claim your details are already listed with the Underwriter.

- We send off a request to update the Motor Insurance Database to confirm that the vehicle is now insured with us. There is a charge given to us for doing this.

- We also need to ensure that the correct documents are provided to you immediately after the policy has been taken out so you have access to them and can read through the important information.

We as a company are charged more for the cancellation but we charge the set amount of £30 as this is what we have found through our own research is a reasonable amount to charge.

We apologise that you are unhappy with the fees and charges to cancel your policy, however, they have been calculated correctly so cannot be refunded. Your feedback is appreciated and will be used to improve our services.

Thanks, Budget Insurance Social Media Team

Hi,

We appreciate that the £30 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us.

The arrangement fee charged on all our policies is £30. This is given within the terms and conditions of the contract before the policy is taken out.

There are a number of reasons why the fee becomes chargeable when your policy is cancelled. A few include:

- When the policy is paid as monthly installments, we need to set up the credit agreement to ensure that the direct debit instruction can be put in place. There is a charge given for this action.

- We have to send notice to the Underwriter to inform them that a new policy has been set up under your details so that in the event of a claim your details are already listed with the Underwriter.

- We send off a request to update the Motor Insurance Database to confirm that the vehicle is now insured with us. There is a charge given to us for doing this.

- We also need to ensure that the correct documents are provided to you immediately after the policy has been taken out so you have access to them and can read through the important information.

We as a company are charged more for the cancellation but we charge the set amount of £30 as this is what we have found through our own research is a reasonable amount to charge.

We apologise that you are unhappy with the fees and charges to cancel your policy, please contact customer services and ask to speak with the social media team if you wish to discuss this further. Your feedback is appreciated and will be used to improve our services.

Thanks, Budget Insurance Social Media Team

Hey,

I'm sorry to hear you were unhappy with the fees applied when cancelling your policy.

We appreciate that the £30 arrangement fee can feel unreasonable when cancelling the policy in the first 14 days. We take care in making sure we are open and transparent with all our customers in order to help them make an informed decision before taking a policy out with us.

The arrangement fee charged on all our policies is £30. This is given within the terms and conditions of the contract before the policy is taken out.

There are a number of reasons why the fee becomes chargeable when your policy is cancelled. A few include:

- When the policy is paid as monthly installments, we need to set up the credit agreement to ensure that the direct debit instruction can be put in place. There is a charge given for this action.

- We have to send notice to the Underwriter to inform them that a new policy has been set up under your details so that in the event of a claim your details are already listed with the Underwriter.

- We send off a request to update the Motor Insurance Database to confirm that the vehicle is now insured with us. There is a charge given to us for doing this.

- We also need to ensure that the correct documents are provided to you immediately after the policy has been taken out so you have access to them and can read through the important information.

We as a company are charged more for the cancellation but we charge the set amount of £30 as this is what we have found through our own research is a reasonable amount to charge.

We apologise that you are unhappy with the fees and charges to cancel your policy, however, they have been calculated correctly so cannot be refunded. Your feedback is appreciated and will be used to improve our services.

Thanks, The Budget Social Media Team

Hello, Thank you for your 5 star review. I'm sorry to hear about your experience when getting your quote. When selecting the additional extras you would like to include, the systems shows you the insurers that have the options available but you would need to select them to have them included in the total cost when securing your quote. Thanks, Budget Insurance Social Media Team

Hello, I'm sorry to hear about the recent experience you've had when the sale of your new car didn't go ahead and the costs involved with cancelling your policy. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hello, I'm sorry you're unhappy with the costs involved with cancelling your policy. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hello, I'm sorry you're unhappy with the costs involved with cancelling your policy. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hello, Thank you for your 5 star review. It is fantastic to hear you found insuring with us quick and easy and that you're happy with our prices. Thanks, Budget Insurance Social Media Team.

Half day for me. Completely unfair and unreasonable charge for the length of time the policy was active.

Hello, I'm sorry you're unhappy with the costs involved with cancelling your policy. If you would like to discuss this with us please contact our customer service team and request to speak with the social media team. Thanks, Budget Insurance Social Media Team

Hi, Thank you for your 5 star review and feedback! We're pleased to hear you found our application process easy and you are happy with your quote. Thanks, Budget Insurance Social Media Team