Customer service? You must be joking!

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braggit's review of Bluefin - www.bluefingroup.co.uk

★★☆☆☆

“Customer service? You must be joking!”

Written on: 29/09/2011 by braggit (2 reviews written)

My wife was with Bluefin Car Insurance until recently but has now changed to a new insurer due to a change in job circumstances.

In order to verify her NCD eligibility she needs to provide documentation to the new insurer - and do you think that Bluefin can provide this? Not a chance!

Repeated telephone calls - when they can be bothered to answer - and numerous emails have resulted in nothing. It's now a month later and there have been no answering calls or emails and no sign of any documents through the post.

The new insurance company are understandably getting a little bit 'miffed' about the situation and threatening penalties (removing the NCD completely!) but still Bluefin are acting ignorant.

Apparently, they are part of the AXA Insurance group so heaps of shame on them too! :-(

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