Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
? Ask our helpful community of experts about this product or company
Auxillis - www.auxillis.com - Ask a question now

Media Gallery for Auxillis - www.auxillis.com

Auxillis - www.auxillis.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Positive Experience ”

Written on: 29/11/2018 by huColeman348 (1 review written)

Had a very hassle-free experience using Auxillus to arrange repairs for my car and provide a hire car. The cars were collected and dropped off at my home address and at no point was I without a car. Everyone I dealt with on the phone and in person was lovely and professional. I wouldn't hesitate to use them again. Thanks Auxillus!… Read Full Review

Auxillis's Comment

Written on: 29/11/2018

Hello, thank you for leaving such a positive review. We really appreciate your comments regarding our team and glad we could make this experience hassle-free. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic Quick and Friendly Service ”

Written on: 23/11/2018

I can’t praise the service enough. My car was collected within a couple of days following the accident, and a courtesy car delivered the same day. I loved the courtesy car so much that I’m thinking of buying one!! Everyone I dealt with was helpful, courteous and friendly. My car was delivered back a before the scheduled date and I was more than happy with the repair work, looks like a new car again! Would definitely recommend Auxilis to anyone, they put me completely at ease during the… Read Full Review

Auxillis's Comment

Written on: 26/11/2018

Hello, thank you for your recommendation! We're glad we could ease your experience during this time - and we really appreciate your positive comments regarding our team. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service and courtious and friendly staff”

Written on: 23/11/2018 by NigelCrittle (1 review written)

The staff i dealt with were extremely friendly and courtious were always willing to help and have already recommended to family in the event of needing a service to contact these guys. Cannot remember the guys names but they were from the Boston branch. Thanks Guys… Read Full Review

Auxillis's Response to NigelCrittle's Review

Written on: 23/11/2018

Hi, thank you for your recommendation - we really appreciate your comments describing our team as friendly and courteous! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car insurance ”

Written on: 23/11/2018 by Dieter1 (1 review written)

Great company great service well recommended… Read Full Review

Auxillis's Response to Dieter1's Review

Written on: 23/11/2018

Hello, thank you for your recommendation and rating us with 5 stars! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellently efficient and professional ”

Written on: 15/11/2018 by kellypritchard (1 review written)

Used Auxillis as a result of a referral from my insurance company due to a car crash. I was kept updated throughout the whole process by text message and the repair was delivered on the date they provided and I was very happy with the repair. Would recommend… Read Full Review

Auxillis's Response to kellypritchard's Review

Written on: 16/11/2018

Hi, thank you for your recommendation - we really appreciate your positive comments describing us as efficient and professional! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Unfortunate car accident”

Written on: 15/11/2018 by ronaldmclaren (1 review written)

Recently a young gentleman unfortunately collided with the rear of my car, there was no hassle as to the responsibility and his insurance company contacted me extremely quickly and all arrangements for collection and repair of my vehicle were put into place very efficiently. We were happy with the courtesy and the standard of the repairs and quick return of my vehicle. I have no complaints regarding this incident and it was a pleasure to find a company who dealt with such courtesy and… Read Full Review

Auxillis's Response to ronaldmclaren's Review

Written on: 16/11/2018

Hi, thank you for taking your time to leave your positive review! We're glad we could help you during this time. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great Service received”

Written on: 15/11/2018 by Keegann344 (1 review written)

I received great service from Auxillis. From the start of my claim to picking up my repaired car I can't fault the service. The Garage recommended to me provided a professional, polite and most of all top quality service, the finish on the repairs were second to none. I was informed of the progress throughout by Auxillis and everything was made clear as to how it would all proceed. Overall very happy from start to finish and can honestly not fault the team in anyway… Read Full Review

Auxillis's Comment

Written on: 15/11/2018

Hello, thank you for taking your time to leave such a great review! We really appreciate your positive comments regarding our team and network repairer. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Terrible from start to finish ”

Written on: 14/11/2018 by GiselleBurke319 (1 review written)

Terrible experience Everyone was very rude, unhelpful and simply did not care at all about the customer Would never recommend to anyone and do not intend to ever use again Unfortunately you do not know what an insurer is really like until you need to claim If i could give minus stars i would … Read Full Review

Auxillis's Comment

Written on: 14/11/2018

Hi, could you please email us your Auxillis reference number or your own vehicle registration to us so we can look into this further? Kind regards, Auxillis Online Team

Reply to this comment

Auxillis's Comment

Written on: 15/11/2018

Hi, please onlineteam @ Auxillis .com, Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Excellent service .. fabulous car ”

Written on: 02/11/2018 by Trevinoqo327 (1 review written)

I was give Auxillis as the car company while mine was being repaired. The staff on the phone were amazing and so friendly. I have trouble getting my email up but it didn’t matter they talked me through it . My hire care was delivered to my place of work . It was a beautiful brand new car . The delivery men were really friendly . Once my car was repaired I phoned to say that it was all completed and they gave me several options of how I could get to work and get the car collected by them… Read Full Review

Auxillis's Comment

Written on: 06/11/2018

Hello, thank you for your recommendation and leaving such a great review! We really appreciate your comments describing our team as extremely friendly and helpful. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“1st choice from now on”

Written on: 02/11/2018 by Gerry1981000 (1 review written)

So convenient unlike there competitors, all can be arranged over the phone and the car delivered to your door. Will defo be using again in the future… Read Full Review

Auxillis's Response to Gerry1981000's Review

Written on: 06/11/2018

Hi, thank you for leaving your positive review! We're happy to have helped during this time. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“First class service!”

Written on: 25/10/2018 by SamP74 (1 review written)

Cannot thank the Auxillis team enough for their help after our car accident. Very professional and helpful from start to finish and very friendly staff, i wpuld happily reccomend this company to family and friends.Thank you again!… Read Full Review

Auxillis's Response to SamP74's Review

Written on: 25/10/2018

Hello, thank you for leaving your five star review! We really appreciate your comments regarding our team. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“No messing about”

Written on: 25/10/2018 by Cavanaghstv (1 review written)

Fantastic experience with Auxillis Being in a car crash is a traumatic experience, Auxillis took ownership of everything making things a lot more easier to handle.I would recommend them for there professional Approach to my claim and the speedy completion… Read Full Review

Auxillis's Response to Cavanaghstv's Review

Written on: 25/10/2018

Hello, thank you for your recommendation! We're glad we could help you during this time. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“efficient accurate proffessionalism”

Written on: 19/10/2018 by KennethLoomis240 (1 review written)

A prompt start to the process had a hire car within two days kept up to date at every stage of process. Plenty of information through email had to ring them a couple of times quick and easy simple language I'm amazed how the process evolved without a hitch. Well done 5 star service… Read Full Review

Auxillis's Comment

Written on: 22/10/2018

Hi, thank you for leaving your 5 star review! We're happy we could help you during this time. Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car repairs”

Written on: 19/10/2018 by gyHolloway473 (1 review written)

Excellent efficient service. Continual updates throughout on statues of work. Very good repair centre, highly recommend… Read Full Review

Auxillis's Comment

Written on: 19/10/2018

Hello, thank you for taking your time to leave your feedback and rating us with five stars! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic Service”

Written on: 04/10/2018 by ArielEdwards (1 review written)

Great professional service from start to end - a pleasure to deal with… Read Full Review

Auxillis's Comment

Written on: 04/10/2018

Hi Ariel, thank you for taking your time to leave your great review and rating us 5 stars! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Car repair”

Written on: 04/10/2018 by hxSlattery440 (1 review written)

We received an excellent service all round. We were kept informed regularly about the progress with our claim and everything was first class. The staff involved were very professional and polite, and would highly reccomend your company to friends and family… Read Full Review

Auxillis's Comment

Written on: 04/10/2018

Hi, thank you for your recommendation and for describing us as professional and polite! Kind regards, Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Good service ”

Written on: 28/09/2018 by ocJones411 (1 review written)

Good service, car is back to normal thank you… Read Full Review

Auxillis's Comment

Written on: 01/10/2018

Hello,

Thank you for your positive comment!

Kind regards,

Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great company took care of everything after a r.t.a.”

Written on: 21/09/2018 by QuincyDaniel4 (1 review written)

Great company dealt with everything professionaly and kept updated every step of the way superb company to deal with a crisis… Read Full Review

Auxillis's Comment

Written on: 01/10/2018

Hi,

Thank you for taking your time to leave your great review and rating us five stars!

Kind regards,

Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service”

Written on: 13/09/2018

Had great experiance from start to Finnish with a great and happy result would strongly recommend Auxillis! Work done to my vehicle was fantastic they contacted me and let me know what exactly what was happening and who would be in touch… Read Full Review

Auxillis's Comment

Written on: 14/09/2018

Hello,

Thank you for recommending our service!

We really appreciate your great comments regarding our team and we're pleased to see that you are fully satisfied with your repairs.

Kind Regards,

Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent, speedy service! Highly recommend.”

Written on: 06/09/2018 by ZaraGreenwood (1 review written)

From start to end, Auxillis are an extremely efficient well organised Company. After my accident, I contacted my insurance company and within minutes of finishing my phone call with them, Auxillis were on the phone. The service I received from the first contact to the very end was extremely helpful, informative and quick. They supplied me with a courtesy car the very next day and made sure they had it with me at the same time the repair garage collected my vehicle, so that I wasn’t left… Read Full Review

Auxillis's Comment

Written on: 07/09/2018

Hello,

Thank you for taking the time to leave such positive feedback!

We're happy to hear that you were fully satisfied with our service and we'll make sure your comments are passed on to the team.

Kind Regards,

Auxillis Online Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview