Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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★★★★★

“No stress service from auxillis”

Written on: 03/01/2019 by Ferguson341 (1 review written)

I found the whole process extremely well organised and hassle free. Everything was done for me and I was kept informed along the way. Phone calls were answered straight away and any questions answered by friendly, helpful staff. The car I was loaned was spotless and a pleasure to drive… Read Full Review

Auxillis's Comment

Written on: 07/01/2019

Hello, thank you for leaving your positive review and great comments regarding our team and hire vehicles - we're happy to have made this a hassle free experience for you! Kind regards, Auxillis Online Team

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★★★★★

“Great service”

Written on: 03/01/2019 by KC56 (1 review written)

The service I received after my car was damaged by a delivery driver was great. A courtesy car was delivered prior to my car being taken away and I was kept informed of car repairs. Once repair had been completed my car was delivered back to my home and courtesy car taken away. The service was smooth and efficient which took away any stress of having my car damaged… Read Full Review

Auxillis's Response to KC56's Review

Written on: 07/01/2019

Hello, thank you leaving your five star review and describing us as efficient - we're glad to have helped! Kind regards, Auxillis Online Team

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★★★★★

“Great customer service from start to end of contract.”

Written on: 28/12/2018 by Janelle178 (1 review written)

Helpful staff on phone and in person. Delivery and car drop off was where it was convenient for me. Communication was good throughout hire through emails. Car was spot on, no problems. Definitely recommend. Thank you. … Read Full Review

Auxillis's Comment

Written on: 28/12/2018

Hi, thank you for the recommendation and positive comments regarding our team! Kind regards, Auxillis Online Team

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★★★★★

“Fantastic straightforward service”

Written on: 27/12/2018 by skyefox (1 review written)

I had to claim with auxillis for a non fault accident with my car. They went through everything with me once and sorted everything out from there. They arranged a repairer, who were also amazing, they arranged a courtesy to be delivered to my door and they made everything really easy and straightforward. I had my car back repaired and shiny within a matter of weeks (as there was alot of work to be done). I am exceptionally pleased with the service. Thank you… Read Full Review

Auxillis's Response to skyefox's Review

Written on: 28/12/2018

Hello, thank you for taking the time to leave your great review! We really appreciate your positive comments regarding our team and network repairer. Kind regards, Auxillis Online Team

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★★★★★

“Car insurance repair”

Written on: 20/12/2018

Fantastic service with extremely friendly helpful staff. Whole process was so easy and I would highly recommend. Every stage was explained clearly and I was kept informed at throughout the process. My car was collected from my house and a hire car was delivered ready for me to use immediately. I was able to collect my car and drop off hire car at same place, really convenient… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

It's great to hear that we could help you during this time.

We really appreciate your great comments regarding our team - we'll make sure that they are passed on!

Kind regards,

Auxillis Online Team

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★☆☆☆☆

“Really disappointing service”

Written on: 20/12/2018 by Franklinnh1988 (1 review written)

I had been involved in a collision which wasn’t my fault and was referred to Auxillis to handle my claim. After days of radio silence I called them up and was asked to take the car to one of their approved garages who proceeded to take some pictures and informed me that they would be sent across to Auxillis. 2 days passed and again I had heard nothing, until I phoned them again. I was then asked to sign some documents for car hire via their online portal. These docs were nowhere to be found… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

We're disappointed to hear that you have not been satisfied with our service.

Would you be able to email onlineteam @ auxillis .com with your Auxillis reference number or your vehicle registration number, so we can identify your case and look into this further?

Kind regards,

Auxillis Online Team

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★★★★☆

“First rate professional service. ”

Written on: 20/12/2018 by RNretired (1 review written)

Very impressed with the quality of service delivered by Auxillis. There telephone representatives went a long way in diminishing the worry and stress involved in getting your motor vehicle repaired as a result of an accident which was not your fault. Arrangements for the temporary replacement vehicle went very smoothly. Hopefully I won't have to avail myself of their services again. If I do, I shall do so with confidence… Read Full Review

Auxillis's Response to RNretired's Review

Written on: 21/12/2018

Hello,

Thank you for your feedback regarding our team - we're happy to help!

It's great to hear that should the need arise again - you would use our service!

Kind regards,

Auxillis Online Team

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★★★★★

“Great service”

Written on: 20/12/2018 by Barrof129 (1 review written)

great customer service - always contacted with what was going on - everything went smoothly no problems at A1… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

We're glad to hear that we could help you during this time.

Thanks for rating us five stars!

Kind regards,

Auxillis Online Team

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★★★★★

“Great company”

Written on: 20/12/2018 by Meke (1 review written)

Top class service all round from the day of accident to present Would gladly recommend… Read Full Review

Auxillis's Response to Meke's Review

Written on: 21/12/2018

Hello,

Thank you for your great comments regarding our service and for giving us your recommendation!

Kind regards,

Auxillis Online Team

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★★★★★

“Speedy and professional ”

Written on: 16/12/2018 by AdiW2 (1 review written)

Recommended by our insurance brokers to use auxillis as my wife suffered a non fault collision. From the first phone call to the last Auxillis were always easy to deal with and simply got things done. The loan car was with us within 48 hours and our damaged car was collected and at the repair centre within the same time frame. Took a little while to get it back and a couple of phone calls were required to extend the loan period, but this was no problem. Repairs were spot on when our car was… Read Full Review

Auxillis's Response to AdiW2's Review

Written on: 17/12/2018

Hello, thank you for leaving your five star review. We're glad to have helped you and your wife during this time. Kind regards, Auxillis Online Team

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★☆☆☆☆

“2.5 years for a non-fault claim (ongoing)”

Written on: 02/12/2018 by NotanAuxillisfan (1 review written)

Someone banged into me. Hastings assigned this company to deal with the issue. You have to accept 18 legal forms before they will even talk to you. The hire car was left in a dealer without my knowledge, but I was resopnsible for it from the time it was dumped. The dealer said my repair would take a maximum of 4 days, it took 1. On contacting Auxillis they kept saying that the car was still being repaired. I had the hire car for 2 weeks because of this. When I picked my car up it was covered in… Read Full Review

Auxillis's Response to NotanAuxillisfan's Review

Written on: 03/12/2018

Hello, could you please email us your Auxillis reference number or your vehicle registration so we can identify your case and look into this further? Kind regards, Auxillis Online Team

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Auxillis's reply to Auxillis's Comment

Written on: 03/12/2018

Please email us.
Kind regards, Auxillis Online Team

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★★★★★

“quick and hassle free”

Written on: 02/12/2018 by PaulCB67 (1 review written)

A replacement car was delivered quickly and at the time and date promised, the driver took the time to explain the various controls and was very courteous throughout. The collection was equally seamless… Read Full Review

Auxillis's Response to PaulCB67's Review

Written on: 03/12/2018

Hi, thank you for leaving your positive review! We're happy to have helped. Kind regards, Auxillis Online Team

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★★★★★

“Positive Experience ”

Written on: 29/11/2018 by huColeman348 (1 review written)

Had a very hassle-free experience using Auxillus to arrange repairs for my car and provide a hire car. The cars were collected and dropped off at my home address and at no point was I without a car. Everyone I dealt with on the phone and in person was lovely and professional. I wouldn't hesitate to use them again. Thanks Auxillus!… Read Full Review

Auxillis's Comment

Written on: 29/11/2018

Hello, thank you for leaving such a positive review. We really appreciate your comments regarding our team and glad we could make this experience hassle-free. Kind regards, Auxillis Online Team

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★★★★★

“Fantastic Quick and Friendly Service ”

Written on: 23/11/2018

I can’t praise the service enough. My car was collected within a couple of days following the accident, and a courtesy car delivered the same day. I loved the courtesy car so much that I’m thinking of buying one!! Everyone I dealt with was helpful, courteous and friendly. My car was delivered back a before the scheduled date and I was more than happy with the repair work, looks like a new car again! Would definitely recommend Auxilis to anyone, they put me completely at ease during the… Read Full Review

Auxillis's Comment

Written on: 26/11/2018

Hello, thank you for your recommendation! We're glad we could ease your experience during this time - and we really appreciate your positive comments regarding our team. Kind regards, Auxillis Online Team

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★★★★★

“Excellent service and courtious and friendly staff”

Written on: 23/11/2018 by NigelCrittle (1 review written)

The staff i dealt with were extremely friendly and courtious were always willing to help and have already recommended to family in the event of needing a service to contact these guys. Cannot remember the guys names but they were from the Boston branch. Thanks Guys… Read Full Review

Auxillis's Response to NigelCrittle's Review

Written on: 23/11/2018

Hi, thank you for your recommendation - we really appreciate your comments describing our team as friendly and courteous! Kind regards, Auxillis Online Team

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★★★★★

“Car insurance ”

Written on: 23/11/2018 by Dieter1 (1 review written)

Great company great service well recommended… Read Full Review

Auxillis's Response to Dieter1's Review

Written on: 23/11/2018

Hello, thank you for your recommendation and rating us with 5 stars! Kind regards, Auxillis Online Team

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★★★★★

“Excellently efficient and professional ”

Written on: 15/11/2018 by kellypritchard (1 review written)

Used Auxillis as a result of a referral from my insurance company due to a car crash. I was kept updated throughout the whole process by text message and the repair was delivered on the date they provided and I was very happy with the repair. Would recommend… Read Full Review

Auxillis's Response to kellypritchard's Review

Written on: 16/11/2018

Hi, thank you for your recommendation - we really appreciate your positive comments describing us as efficient and professional! Kind regards, Auxillis Online Team

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★★★★★

“Unfortunate car accident”

Written on: 15/11/2018 by ronaldmclaren (1 review written)

Recently a young gentleman unfortunately collided with the rear of my car, there was no hassle as to the responsibility and his insurance company contacted me extremely quickly and all arrangements for collection and repair of my vehicle were put into place very efficiently. We were happy with the courtesy and the standard of the repairs and quick return of my vehicle. I have no complaints regarding this incident and it was a pleasure to find a company who dealt with such courtesy and… Read Full Review

Auxillis's Response to ronaldmclaren's Review

Written on: 16/11/2018

Hi, thank you for taking your time to leave your positive review! We're glad we could help you during this time. Kind regards, Auxillis Online Team

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★★★★★

“Great Service received”

Written on: 15/11/2018 by Keegann344 (1 review written)

I received great service from Auxillis. From the start of my claim to picking up my repaired car I can't fault the service. The Garage recommended to me provided a professional, polite and most of all top quality service, the finish on the repairs were second to none. I was informed of the progress throughout by Auxillis and everything was made clear as to how it would all proceed. Overall very happy from start to finish and can honestly not fault the team in anyway… Read Full Review

Auxillis's Comment

Written on: 15/11/2018

Hello, thank you for taking your time to leave such a great review! We really appreciate your positive comments regarding our team and network repairer. Kind regards, Auxillis Online Team

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★☆☆☆☆

“Terrible from start to finish ”

Written on: 14/11/2018 by GiselleBurke319 (1 review written)

Terrible experience Everyone was very rude, unhelpful and simply did not care at all about the customer Would never recommend to anyone and do not intend to ever use again Unfortunately you do not know what an insurer is really like until you need to claim If i could give minus stars i would … Read Full Review

Auxillis's Comment

Written on: 14/11/2018

Hi, could you please email us your Auxillis reference number or your own vehicle registration to us so we can look into this further? Kind regards, Auxillis Online Team

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Auxillis's Comment

Written on: 15/11/2018

Hi, please onlineteam @ Auxillis .com, Kind regards, Auxillis Online Team

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