Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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★★★★★

“Great service”

Written on: 22/03/2019 by 245Holt (1 review written)

Received the hire car when they said I would, car was clean and tidy. They kept in contact throughout and picked the par up promptly. Would recommend… Read Full Review

Auxillis's Comment

Written on: 25/03/2019

Hello, thank you for taking your time to leave your fantastic feedback - it's much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“Excellent customer service ”

Written on: 22/03/2019 by JPaJ1 (1 review written)

Excellent customer service at a stressful time Very professional Very helpful and always courteous Explained everything and courtesy car delivered promptly Very pleased and would use again if required No problems in recommending as a good company with excellent customer service… Read Full Review

Auxillis's Response to JPaJ1's Review

Written on: 25/03/2019

Hello, thank you for recommending our service and leaving such a great review! Kind regards, Auxillis Online Team

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★★★★★

“Very professional ”

Written on: 02/03/2019 by MargyD1967 (1 review written)

My car was delivered to my work place and was immaculate. It even had half a tank of fuel in it… Read Full Review

Auxillis's Response to MargyD1967's Review

Written on: 05/03/2019

Hello, thank you for leaving your 5* review! We're happy you enjoyed our hire vehicles. Kind regards, Auxillis Online Team

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★★★★★

“Excellent service”

Written on: 01/03/2019 by Meekoo (1 review written)

A very professional company,fast, efficient and excellent service.The customer service is the best I have experienced from any company and I would highly recommend them to my friends… Read Full Review

Auxillis's Response to Meekoo's Review

Written on: 05/03/2019

Hello, thank you for recommending our service! It's great seeing comments describe our team as very professional, fast and efficient. Kind regards, Auxillis Online Team

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★☆☆☆☆

“Terrible customer service”

Written on: 27/02/2019 by 443Levesque (1 review written)

I was in an accident which my car was written off, this is the first time I've been in an accident or even made a claim. The driver of the other car drove straight into me. I was given a courtesy for a few days before my car was officially written off, then the same day auxillis called and said they would be taking the car away from me even though I use a car to commute to work. I asked if there was any way they could extend the service for a week as it was extremely short notice and I would… Read Full Review

Auxillis's Comment

Written on: 28/02/2019

Hello, we have been unable to identify your claim. If you could please email onlineteam @ Auxillis . com with your reference number or your vehicle registration number, this will allow us to identify you and look into this further. Kind Regards, Auxillis Online Team

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★★★★★

“First Class Service”

Written on: 22/02/2019 by Carstont (1 review written)

Please do not be afraid to use Auxillis. They offer a first class service. Everything from repairs to car hire was covered in my claim and I could not have been happier with the outcome. First Class 5* ++… Read Full Review

Auxillis's Response to Carstont's Review

Written on: 22/02/2019

Hello, thank you for taking the time to leave your great feedback and describing our service as first class - it's very much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“Efficient great service”

Written on: 08/02/2019 by Goldstuff (1 review written)

From start to finish I can honestly say the service I personally experienced from Auxillis was extremely positive. I had access to their portal to see when a courtesy car would be accessible and progress with my car repairs. However with regular emails forwarded to me this wasn’t necessary. Phone calls both received and made where dealt with informatively, efficiently with a friendly professional manner. When I had my car back the repairs were faultless with my car cleaned inside and out! I… Read Full Review

Auxillis's Response to Goldstuff's Review

Written on: 11/02/2019

Hello - you're very welcome! Thank you for taking your time to leave such a positive review and great comments regarding our service and team - it's very much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“A great service”

Written on: 08/02/2019 by Casey1990 (1 review written)

Quick efficient great communicationm. Would use again… Read Full Review

Auxillis's Comment

Written on: 08/02/2019

Hi,

Thank you for rating us with 5 stars and describing our service as quick and efficient!

Kind regards,
Auxillis Online Team

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★★★★★

“No stress service from auxillis”

Written on: 03/01/2019 by Ferguson341 (1 review written)

I found the whole process extremely well organised and hassle free. Everything was done for me and I was kept informed along the way. Phone calls were answered straight away and any questions answered by friendly, helpful staff. The car I was loaned was spotless and a pleasure to drive… Read Full Review

Auxillis's Comment

Written on: 07/01/2019

Hello, thank you for leaving your positive review and great comments regarding our team and hire vehicles - we're happy to have made this a hassle free experience for you! Kind regards, Auxillis Online Team

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★★★★★

“Great service”

Written on: 03/01/2019 by KC56 (1 review written)

The service I received after my car was damaged by a delivery driver was great. A courtesy car was delivered prior to my car being taken away and I was kept informed of car repairs. Once repair had been completed my car was delivered back to my home and courtesy car taken away. The service was smooth and efficient which took away any stress of having my car damaged… Read Full Review

Auxillis's Response to KC56's Review

Written on: 07/01/2019

Hello, thank you leaving your five star review and describing us as efficient - we're glad to have helped! Kind regards, Auxillis Online Team

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★★★★★

“Great customer service from start to end of contract.”

Written on: 28/12/2018 by Janelle178 (1 review written)

Helpful staff on phone and in person. Delivery and car drop off was where it was convenient for me. Communication was good throughout hire through emails. Car was spot on, no problems. Definitely recommend. Thank you. … Read Full Review

Auxillis's Comment

Written on: 28/12/2018

Hi, thank you for the recommendation and positive comments regarding our team! Kind regards, Auxillis Online Team

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★★★★★

“Fantastic straightforward service”

Written on: 27/12/2018 by skyefox (1 review written)

I had to claim with auxillis for a non fault accident with my car. They went through everything with me once and sorted everything out from there. They arranged a repairer, who were also amazing, they arranged a courtesy to be delivered to my door and they made everything really easy and straightforward. I had my car back repaired and shiny within a matter of weeks (as there was alot of work to be done). I am exceptionally pleased with the service. Thank you… Read Full Review

Auxillis's Response to skyefox's Review

Written on: 28/12/2018

Hello, thank you for taking the time to leave your great review! We really appreciate your positive comments regarding our team and network repairer. Kind regards, Auxillis Online Team

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★★★★★

“Car insurance repair”

Written on: 20/12/2018

Fantastic service with extremely friendly helpful staff. Whole process was so easy and I would highly recommend. Every stage was explained clearly and I was kept informed at throughout the process. My car was collected from my house and a hire car was delivered ready for me to use immediately. I was able to collect my car and drop off hire car at same place, really convenient… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

It's great to hear that we could help you during this time.

We really appreciate your great comments regarding our team - we'll make sure that they are passed on!

Kind regards,

Auxillis Online Team

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★☆☆☆☆

“Really disappointing service”

Written on: 20/12/2018 by Franklinnh1988 (1 review written)

I had been involved in a collision which wasn’t my fault and was referred to Auxillis to handle my claim. After days of radio silence I called them up and was asked to take the car to one of their approved garages who proceeded to take some pictures and informed me that they would be sent across to Auxillis. 2 days passed and again I had heard nothing, until I phoned them again. I was then asked to sign some documents for car hire via their online portal. These docs were nowhere to be found… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

We're disappointed to hear that you have not been satisfied with our service.

Would you be able to email onlineteam @ auxillis .com with your Auxillis reference number or your vehicle registration number, so we can identify your case and look into this further?

Kind regards,

Auxillis Online Team

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★★★★☆

“First rate professional service. ”

Written on: 20/12/2018 by RNretired (1 review written)

Very impressed with the quality of service delivered by Auxillis. There telephone representatives went a long way in diminishing the worry and stress involved in getting your motor vehicle repaired as a result of an accident which was not your fault. Arrangements for the temporary replacement vehicle went very smoothly. Hopefully I won't have to avail myself of their services again. If I do, I shall do so with confidence… Read Full Review

Auxillis's Response to RNretired's Review

Written on: 21/12/2018

Hello,

Thank you for your feedback regarding our team - we're happy to help!

It's great to hear that should the need arise again - you would use our service!

Kind regards,

Auxillis Online Team

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★★★★★

“Great service”

Written on: 20/12/2018 by Barrof129 (1 review written)

great customer service - always contacted with what was going on - everything went smoothly no problems at A1… Read Full Review

Auxillis's Comment

Written on: 21/12/2018

Hello,

We're glad to hear that we could help you during this time.

Thanks for rating us five stars!

Kind regards,

Auxillis Online Team

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★★★★★

“Great company”

Written on: 20/12/2018 by Meke (1 review written)

Top class service all round from the day of accident to present Would gladly recommend… Read Full Review

Auxillis's Response to Meke's Review

Written on: 21/12/2018

Hello,

Thank you for your great comments regarding our service and for giving us your recommendation!

Kind regards,

Auxillis Online Team

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★★★★★

“Speedy and professional ”

Written on: 16/12/2018 by AdiW2 (1 review written)

Recommended by our insurance brokers to use auxillis as my wife suffered a non fault collision. From the first phone call to the last Auxillis were always easy to deal with and simply got things done. The loan car was with us within 48 hours and our damaged car was collected and at the repair centre within the same time frame. Took a little while to get it back and a couple of phone calls were required to extend the loan period, but this was no problem. Repairs were spot on when our car was… Read Full Review

Auxillis's Response to AdiW2's Review

Written on: 17/12/2018

Hello, thank you for leaving your five star review. We're glad to have helped you and your wife during this time. Kind regards, Auxillis Online Team

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★☆☆☆☆

“2.5 years for a non-fault claim (ongoing)”

Written on: 02/12/2018 by NotanAuxillisfan (1 review written)

Someone banged into me. Hastings assigned this company to deal with the issue. You have to accept 18 legal forms before they will even talk to you. The hire car was left in a dealer without my knowledge, but I was resopnsible for it from the time it was dumped. The dealer said my repair would take a maximum of 4 days, it took 1. On contacting Auxillis they kept saying that the car was still being repaired. I had the hire car for 2 weeks because of this. When I picked my car up it was covered in… Read Full Review

Auxillis's Response to NotanAuxillisfan's Review

Written on: 03/12/2018

Hello, could you please email us your Auxillis reference number or your vehicle registration so we can identify your case and look into this further? Kind regards, Auxillis Online Team

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Auxillis's reply to Auxillis's Comment

Written on: 03/12/2018

Please email us.
Kind regards, Auxillis Online Team

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★★★★★

“quick and hassle free”

Written on: 02/12/2018 by PaulCB67 (1 review written)

A replacement car was delivered quickly and at the time and date promised, the driver took the time to explain the various controls and was very courteous throughout. The collection was equally seamless… Read Full Review

Auxillis's Response to PaulCB67's Review

Written on: 03/12/2018

Hi, thank you for leaving your positive review! We're happy to have helped. Kind regards, Auxillis Online Team

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