Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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★★★★★

“One to trust”

Written on: 29/06/2019

They done there best to please , I was happy with the way they Handel there business . I will be more than happy to do business again with them as well as recommend them to friends and family members . … Read Full Review

Auxillis's Comment

Written on: 05/07/2019

Hello, thank you for rating our service with five stars. We really appreciate the time you've taken to leave your positive feedback. Kind regards, Auxillis Online Team

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★★★★★

“Very good service”

Written on: 21/06/2019 by CSS101 (1 review written)

The hire car was delivered to us within 20 hours of the accident, and on the same day that we requested it. The paperwork was on line and simple, and the one telephone enquiry I had was answered by the staff. It was the same model as our car, clean and very new. I do a lot of mileage each week so drove it for about 1500 miles whilst in my possession. Once we had our car back, the company came and collected the car the next day. No complaints about anything at all… Read Full Review

Auxillis's Response to CSS101's Review

Written on: 21/06/2019

Hi there,

Thanks for describing our service as very good!

We really appreciate the time you have taken to leave such positive comments.

Kind regards,
Auxillis Online Team

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★★★★★

“Great Service”

Written on: 06/06/2019 by Justice470 (1 review written)

From beginning to end my experience with Auxillis has been n 5 star. At a stressful time their professionalism has made getting my car repaired very easy. First class service would highly recommend… Read Full Review

Auxillis's Comment

Written on: 07/06/2019

Thanks for the recommendation!

We really appreciate the 5* feedback!

Kind regards, Auxillis Online Team

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★★★★★

“Great service from Auxilles”

Written on: 06/06/2019 by DGoddard (1 review written)

Auxilles were professional and friendly from the start. They took all the stress out of what was an upsetting time for me. They had patience and understanding and were also informative. They provided an excellent replacement vehicle which was in pristine condition and were prompt in the delivery of it. Hopefully, I won’t have to use them again, but if I am involved in an accident in the future, I won’t hesitate in using Auxilles again… Read Full Review

Auxillis's Response to DGoddard's Review

Written on: 07/06/2019

Thanks for the recommendation and for the 5* feedback!

We're pleased we removed the stress during this difficult time for you.

Kind regards, Auxillis Online Team.

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★★★★★

“providing a good service to customers”

Written on: 23/05/2019 by Darwiny253 (1 review written)

I was provided with a hire car from Auxillis whilst my car was being repaired. The hire car was a delight to drive and was delivered to my door at the correct time of day as promised. Returning the car was just as easy, they would collect it from my home address or I could leave it at the repair center, when i collected my own car… Read Full Review

Auxillis's Comment

Written on: 23/05/2019

Hello, we're glad to see you enjoyed our hire vehicles! Thank you for leaving your 5* feedback! Kind regards, Auxillis Online Team

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★★★★★

“fantastic service”

Written on: 03/05/2019 by Sandovalbm116 (1 review written)

After my accident the service i received was amazing. They sorted my courtesy car, kept me updated & the settlement was done quickly. This is the first time in all my years of having insurance, i can honestly say i was looked after & everything was done with minimal fuss & quick. I had a personal email address so i could ask questions, this was replied to promptly. It was like having my own personal assistant… Read Full Review

Auxillis's Comment

Written on: 03/05/2019

Hello, we really appreciate your great comments regarding our team and service. Thank you for taking the time to leave your positive review. Kind regards, Auxillis Online Team

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★★★★★

“Professional, quick and courteous”

Written on: 01/05/2019 by ClaireB123 (1 review written)

Efficient service - adaptable to me requirements - thank you for making this all so easy !… Read Full Review

Auxillis's Response to ClaireB123's Review

Written on: 02/05/2019

You're welcome! Thank you for leaving your feedback, and rating our service with 5 stars. Kind regards, Auxillis Online Team

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★★★★★

“Car Accident”

Written on: 01/05/2019 by 478Munn (1 review written)

My car was written of by some one driving in to it while it was parked,My Insurance co Recommended me Auxillis they Promptly Phoned me and asked for my details and brought the Loan car the next day i was very surprised to see it was the same make and model i had only newer car.I was well happy till claim got sorted out then the staff collected the loan car back promptly Giving me no worries. Well Recommended… Read Full Review

Auxillis's Comment

Written on: 01/05/2019

Hello, thank you for taking your time to leave a five star review. We're happy we could help you during this time. Kind regards, Auxillis Online Team

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★★★★☆

“Professional, with a high quality repair and great...”

Written on: 19/04/2019

A few calls from Auxillis and everything was sorted, car repaired to a very high standard and a car provided during the repair could not have been easier after an accident which was not my fault. No hesitation in recommending Auxillis to anyone in the future… Read Full Review

Auxillis's Comment

Written on: 29/04/2019

Hello, thank you for recommending our service! We really appreciate the time you've taken to leave your positive feedback. Kind regards, Auxillis Online Team

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★★★★★

“Fast service ”

Written on: 29/03/2019 by OmariPratt (1 review written)

Auxillis was every good after someone drove in the side of me. I rang my insurance company about the accident and after getting off the phone to them Auxillis rang me with in 20 minutes to make sure that I was back on road as they know how important it was for me. The staff member went through everything and make sure that I understand everything that they was saying to me. The staff was made sure that I had the car out with in 24hours which was amazing. The only downside was that website is… Read Full Review

Auxillis's Comment

Written on: 01/04/2019

Hello Omari, thank you for your recommendation and leaving such a positive review! Your feedback regarding the website will also be passed onto the team. Kind regards, Auxillis Online Team

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★★★★★

“Great service”

Written on: 29/03/2019 by Maxwellj263 (1 review written)

Fast to get the hire car out to you. had the phone call within 30 minutes after getting off the phone call from insurance.easy to deal with and that do everything for you. I would recommend this company… Read Full Review

Auxillis's Comment

Written on: 29/03/2019

Hi Maxwell, thank you for recommending us! We really appreciate your great feedback. Kind regards, Auxillis Online Team

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★★★★★

“5 star service ”

Written on: 29/03/2019 by Hancockxp447 (1 review written)

After being involved in a non fault accident, I was contacted very promptly by Auxillis. To say they handled everything is an understatement. I didn’t need to do a thing. Repair sorted, courtesy car sorted and excellent communication… Read Full Review

Auxillis's Comment

Written on: 29/03/2019

Hello, we're glad to have helped! Thank you for leaving your great feedback. Kind regards, Auxillis Online Team

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★★★★★

“Great service”

Written on: 22/03/2019 by 245Holt (1 review written)

Received the hire car when they said I would, car was clean and tidy. They kept in contact throughout and picked the par up promptly. Would recommend… Read Full Review

Auxillis's Comment

Written on: 25/03/2019

Hello, thank you for taking your time to leave your fantastic feedback - it's much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“Excellent customer service ”

Written on: 22/03/2019 by JPaJ1 (1 review written)

Excellent customer service at a stressful time Very professional Very helpful and always courteous Explained everything and courtesy car delivered promptly Very pleased and would use again if required No problems in recommending as a good company with excellent customer service… Read Full Review

Auxillis's Response to JPaJ1's Review

Written on: 25/03/2019

Hello, thank you for recommending our service and leaving such a great review! Kind regards, Auxillis Online Team

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★★★★★

“Very professional ”

Written on: 02/03/2019 by MargyD1967 (1 review written)

My car was delivered to my work place and was immaculate. It even had half a tank of fuel in it… Read Full Review

Auxillis's Response to MargyD1967's Review

Written on: 05/03/2019

Hello, thank you for leaving your 5* review! We're happy you enjoyed our hire vehicles. Kind regards, Auxillis Online Team

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★★★★★

“Excellent service”

Written on: 01/03/2019 by Meekoo (1 review written)

A very professional company,fast, efficient and excellent service.The customer service is the best I have experienced from any company and I would highly recommend them to my friends… Read Full Review

Auxillis's Response to Meekoo's Review

Written on: 05/03/2019

Hello, thank you for recommending our service! It's great seeing comments describe our team as very professional, fast and efficient. Kind regards, Auxillis Online Team

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★☆☆☆☆

“Terrible customer service”

Written on: 27/02/2019 by 443Levesque (1 review written)

I was in an accident which my car was written off, this is the first time I've been in an accident or even made a claim. The driver of the other car drove straight into me. I was given a courtesy for a few days before my car was officially written off, then the same day auxillis called and said they would be taking the car away from me even though I use a car to commute to work. I asked if there was any way they could extend the service for a week as it was extremely short notice and I would… Read Full Review

Auxillis's Comment

Written on: 28/02/2019

Hello, we have been unable to identify your claim. If you could please email onlineteam @ Auxillis . com with your reference number or your vehicle registration number, this will allow us to identify you and look into this further. Kind Regards, Auxillis Online Team

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★★★★★

“First Class Service”

Written on: 22/02/2019 by Carstont (1 review written)

Please do not be afraid to use Auxillis. They offer a first class service. Everything from repairs to car hire was covered in my claim and I could not have been happier with the outcome. First Class 5* ++… Read Full Review

Auxillis's Response to Carstont's Review

Written on: 22/02/2019

Hello, thank you for taking the time to leave your great feedback and describing our service as first class - it's very much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“Efficient great service”

Written on: 08/02/2019 by Goldstuff (1 review written)

From start to finish I can honestly say the service I personally experienced from Auxillis was extremely positive. I had access to their portal to see when a courtesy car would be accessible and progress with my car repairs. However with regular emails forwarded to me this wasn’t necessary. Phone calls both received and made where dealt with informatively, efficiently with a friendly professional manner. When I had my car back the repairs were faultless with my car cleaned inside and out! I… Read Full Review

Auxillis's Response to Goldstuff's Review

Written on: 11/02/2019

Hello - you're very welcome! Thank you for taking your time to leave such a positive review and great comments regarding our service and team - it's very much appreciated! Kind regards, Auxillis Online Team

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★★★★★

“A great service”

Written on: 08/02/2019 by Casey1990 (1 review written)

Quick efficient great communicationm. Would use again… Read Full Review

Auxillis's Comment

Written on: 08/02/2019

Hi,

Thank you for rating us with 5 stars and describing our service as quick and efficient!

Kind regards,
Auxillis Online Team

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