Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★☆☆☆☆

“HORRENDOUS”

Written on: 08/10/2021 by Sawyerdp131 (1 review written)

HORRENDOUS!! Absolute mistreatment of us the customer and innocent party. Lack of communication, a clear cut case and yet it takes a whole year to sort out! They were supposed to be acting on our behalf yet made us feel like the guilty party, all because they couldn't be bothered chasing the guilty third party up properly. Stay clear of Auxillis!!!… Read Full Review

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★★★★★

“Great service ”

Written on: 10/05/2021 by Isaakkali (1 review written)

I believe auxillis service provided is outstanding! They swiftly helped with accident and arranged a approved garage so I was happy and then gave a good enough car to almost match my own. Wasn’t in a hurry as garage first attempt of repair was not successful. They extended hire immediately. Gave me plenty of time to collect car, and also dropped and collected their own car from the garage for my convenience… Read Full Review

Auxillis's Response to Isaakkali's Review

Written on: 24/08/2021

Hello,

Thank you for your kind comments on our service!

Kind regards,
Auxillis Online Team

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★★★★★

“Excellent service all round 5 stars not enough ”

Written on: 10/05/2021 by MoniqueFry (1 review written)

If you want the best forget the rest just try auxillus… Read Full Review

Auxillis's Comment

Written on: 10/05/2021

Hello,

Thank you for your high praise and describing us as the best!

Kind regards,
Auxillis Online Team

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★★★★★

“Excellent service by Auxillis”

Written on: 10/05/2021 by Ahmed121 (1 review written)

Excellent service after my car was damaged. Auxillis dealt with all aspects of the process. Their customer services was great; kept me informed at all stages. The courtesy car provided to me was of high standard. The delivery and collection procedure of courtesy car was efficient and straight forward. I will definitely recommend Auxillis… Read Full Review

Auxillis's Response to Ahmed121's Review

Written on: 10/05/2021

Hello,

Thank you for recommending us!

We're grateful for your feedback and will pass it on to the teams.

Many thanks,
Auxillis Online Team

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★★★★★

“Auxillis is excellent service the staff are helpful.”

Written on: 07/05/2021 by WillieIngram (1 review written)

Auxillis car hire is excellent the staff is helpful and caring. The drivers delivered the hire car on time and helpful in explaining the details of procedures of the company data. The staff at the office were helpful and had good communication skills to solve any of the problems. Overall I have no difficulties; everything fell into place with my normal day's activity. … Read Full Review

Auxillis's Comment

Written on: 10/05/2021

Hello,

Thank you for taking the time to write your review.

We really appreciate all your comments. We're glad to hear that our service enabled you to not experience any inconvenience.

Many thanks,
Auxillis Online Team

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★★★★★

“Fantastic ”

Written on: 06/05/2021 by LMP123 (1 review written)

I was so upset when someone hit my car, but from start to finish, Auxillis were fantastic. The hire car was beautiful. I didn’t expect to see my car again, but it came back like new !… Read Full Review

Auxillis's Response to LMP123's Review

Written on: 10/05/2021

Hello,

We're glad we were able to help you during this time!

Thank you for your lovely comments regarding the hire vehicle and we're pleased you were happy with your vehicle repairs.

Kind regards,
Auxillis Online Team

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★★★★★

“Amazing ”

Written on: 06/05/2021 by Gem_gav (1 review written)

Would recommend to anyone as there a brilliant company amazing fast reliable fair play couldn't have done anything better i would recommend to family friends even strangers as i know my self a brilliant service all in one… Read Full Review

Auxillis's Response to Gem_gav's Review

Written on: 10/05/2021

Hello,

Thank you very much for recommending our service to others - we really appreciate it!

We're thrilled to be described as brilliant!

Many thanks,
Auxillis Online Team

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★★★★★

“Outstanding ”

Written on: 06/05/2021 by Ren26 (1 review written)

A really well rounded service from car pick, arrangement of hire ca, return of hire all done in a timely manner, side damage to the car was repaired immaculately it was very difficult to see where there had been any incident, all done with courtesy and a smile fantastic service… Read Full Review

Auxillis's Response to Ren26's Review

Written on: 10/05/2021

Hello,

Thank you for leaving your great feedback.

We're pleased to see that you were happy with all aspects of our service.

Many thanks,
Auxillis Online Team

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★☆☆☆☆

“Worst company ever.”

Written on: 15/04/2021 by dave27563 (2 reviews written)

Worst company ever. Didn't bring a like for like replacement van and when questioned about it was told they didn't have one available, so didn't have a van for the whole of the time taken to repair my van. Garage who did the repair was brilliant, shame the rest of the service wasn't the same… Read Full Review

Auxillis's Response to dave27563's Review

Written on: 27/04/2021

Hello,

We're sorry to hear that you have not been sastisfied with our service. If you could please email us with your reference number, we will be able to identify your case and arrange for you to be contacted directly.

Kind regards,
Auxillis Online Team

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★★★★★

“Great service provided Auxillis.”

Written on: 18/12/2020 by Lancasterzg407 (1 review written)

I would just like to say what a fantastic service I have received from Auxillis. I have been so lucky never to be involved in an accident in all the years I have been driving. Unfortunately I involved in an accident a couple of weeks ago and didn’t have a clue on what to do. On speak to a member of the team from Auxillis they made it so straightforward and explained step by step on what was happening and how it works. They arranged a curtesy car within 48 hours and it was delivered to my work… Read Full Review

Auxillis's Comment

Written on: 19/01/2021

Hello,

Thank you for taking the time to leave your feedback on our service.

We really appreciate your great comments and we're happy that we could help!

Kind regards,
Auxillis Online Team

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★★★★★

“Best customer service considering circumstances ”

Written on: 18/12/2020 by JordynBurgess (1 review written)

From being involved in an accident and my insurence company putting in the capable hands of Auxillis to the end absolutely fantastic service Delivered courtesy car clean and on time and worked with me as I have a demanding job to asking if I’m happy with everything and just feel genuinely cared about which is rare these days from businesses to then picking the car up and sorting me a physiotherapist to help with the back and neck pain I had they really was great didn’t feel concerned at… Read Full Review

Auxillis's Comment

Written on: 19/01/2021

Hello,

Thank you for your high praise of our team and service! We're glad we were able to assist you throughout this process.

We hope you don't need to use our services in the future, but it's great to hear that if you were in this position again, you would choose us.

Kind regards,
Auxillis Online Team

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★★★★★

“helping reduce the stress”

Written on: 18/12/2020 by ImaniThurston1963 (1 review written)

After a recent car accident my car was written off and as a key worker my 1st rational thoughts where How am I going to get to work ? Auxills arranged a car for me within 24 hours it was delivered to my home address by extremely freindly professional staff who clearly explained the process… Read Full Review

Auxillis's Comment

Written on: 19/01/2021

Hello,

Thank you for leaving your review!

We're happy we could keep you on the road as a key worker.

Many thanks,
Auxillis Online Team

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★★★★★

“First class service ”

Written on: 18/12/2020 by TamMcLaren111 (1 review written)

From start to finish Auxillis were very easy and amiable to deal with, taking time to explain the whole procedure I would go through, I received updates on my vehicle and was kept informed of all events taking place, under the circumstances it was a pleasant experience… Read Full Review

Auxillis's Response to TamMcLaren111's Review

Written on: 19/01/2021

Hello,

Thank you for sharing your positive experience! We're glad we could help.

Kind regards,
Auxillis Online Team

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★★★★★

“I didn't expect things to go so smoothly”

Written on: 18/12/2020 by ojMcCann12 (1 review written)

I had to file my first claim on my car since getting it. As a young driver, it was a very stressful situation for me because I didn't know what to expect, but Auxillis have been nothing but friendly and reassuring throughout the whole process. I particularly appreciated the fact that they kept me updated, whether by email or over the phone. It really made me feel like my case was taken seriously and that someone was keeping on top of it. Even when I called myself because I was unsure about the… Read Full Review

Auxillis's Comment

Written on: 19/01/2021

Hello,

Thank you for taking the time to leave such a positive review!

We really appreciate your comments and we will make sure that they are passed on to the team!

Kind regards,
Auxillis Online Team

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★☆☆☆☆

“Very poor service ”

Written on: 18/12/2020 by Robinson155 (1 review written)

Very poor service. I talked a week about my windshield, which was a small chip, after the accident it was all cracked and they said that it will not be replaced just by this chip What is absurd, they treat you as if it was your fault, and after a week I gave up. I'm afraid for the rest of the repairs, we'll see how it will be, but it does not look good, I do not recommend it to anyone. I do not know what the Admiral cooperates for and recommends Auxillis to help after an accident, as they… Read Full Review

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★★★★★

“Excellent reliable service”

Written on: 24/11/2020 by john.conaghan (1 review written)

Very quick, simple and reliable support provided. Very reassuring and regular updates, with my car returned very quickly. The whole process was very easy from my point of view… Read Full Review

Auxillis's Response to john.conaghan's Review

Written on: 30/11/2020

We're glad we could help. Thank you for leaving your kind feedback!

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★★★★☆

“Excellent service”

Written on: 24/11/2020 by Renata29 (1 review written)

Got a hire car very happy with it would definitely use them again… Read Full Review

Auxillis's Response to Renata29's Review

Written on: 30/11/2020

Glad to see you were happy with our hire vehicle. Thank you for recommending our service.

Many thanks,
Auxillis Online Team

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★★★★★

“Excellent Service”

Written on: 24/11/2020 by KendalBurton49 (1 review written)

Really simple to deal with. Excellent communication and always quick on phone and email… Read Full Review

Auxillis's Comment

Written on: 30/11/2020

Hi,

We really appreciate you taking the time to leave your positive review and for rating our service so highly.

Many thanks,
Auxillis Online Team

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★★★★★

“Efficient Service ”

Written on: 20/11/2020 by Grace2706 (1 review written)

Auxillis were friendly and efficient, my replacement vehicle was delivered to my home address quickly and the vehicle looked like it had never been driven it was that clean. I had the vehicle for 4 days and then collected my vehicle up from the garage and left the hire vehicle to be collected from the same garage. The whole experience was so easy and each time I called the staff were so helpful. I came across Auxillis through my insurance company but would recommend to anyone! … Read Full Review

Auxillis's Response to Grace2706's Review

Written on: 30/11/2020

Hi, thank you very much for taking the time to leave your kind feedback of our service. It's great to see our team described as friendly and efficient.

Many thanks,
Auxillis Online Team

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★★★★★

“Car Repair and car hire”

Written on: 16/10/2020 by Maxabbie (1 review written)

My car was damaged whilst parked in a supermarket car park. My insurance company contacted the third party car insurance. They in turn contacted Auxillis to carry out repair and to deliver a hire car whilst mine was in for repair. Within 2 days my car was in for repair and there was a Mini Cooper on my drive ( the hire car). The delivery driver was friendly and good at his job. My car was repaired to my satisfaction within a a few days also the hire car was picked up soon after. In this… Read Full Review

Auxillis's Response to Maxabbie's Review

Written on: 27/10/2020

Hi, we really appreciate you taking the time to leave your positive experience of our service. Thank you for your kind comments.

Many thanks,
Auxillis Online Team

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