Auxillis Reviews - www.auxillis.com

★★★★☆
4.4 / 5
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

Note from Review Centre: Auxillis was previously known as Albany Assistance Ltd www.albanyassistance.co.uk
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Latest Reviews

★★★★★

“Polite,fast and efficient”

Written on: 18/09/2020 by SHall123 (1 review written)

From the get go Auxillis made the fixing of my car a easy process. From the ability of sending photos to arranging easy pick up and drop off. Work carried out was amazing. And, they even cleaned my car. Very impressed… Read Full Review

Auxillis's Response to SHall123's Review

Written on: 21/09/2020

Hello,

Thank you for your great review! We're pleased to hear that we made this process easy for you and that you were happy with the repairs to your vehicle.

Thanks again,
Auxillis Online Team

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★★★★★

“Great, timely service”

Written on: 18/09/2020 by Felicitys102 (1 review written)

These people made every thing quick and simple . service was great too… Read Full Review

Auxillis's Comment

Written on: 21/09/2020

Hello,

Thanks for rating us five stars! We're happy to have helped you during this time.

Many thanks,
Auxillis Online Team

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★★★★★

“Insurance claim”

Written on: 18/09/2020 by Daves7073 (1 review written)

Initially I was a little nervous using my insurance, as I've not had the best experience in the past. However I was taken back at how professional and polite the call operator was, it only got better from there, I would recommend this company all day long, they worked to my schedule and the service was impeccable. Absolutely amazed a big thumbs up from me and my family… Read Full Review

Auxillis's Response to Daves7073's Review

Written on: 21/09/2020

Hello,

Thank you for taking the time to leave your review of our service. It's great to hear such high praise of our team - we'll make sure your comments are passed on to them.

Thanks again,
Auxillis Online Team

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★★★★★

“Couldn’t fault the service at all ”

Written on: 18/09/2020 by Gregoryh106 (1 review written)

The process was made super easy for me. Details were exchanged and the service was speedy and professional. Would recommend to friends and family without hesitation… Read Full Review

Auxillis's Comment

Written on: 21/09/2020

Thank you for your great comments regarding our service and for giving us your recommendation!

Many thanks,
Auxillis Online Team

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★★★★★

“Great service”

Written on: 18/09/2020 by Edmondson434 (1 review written)

Such a horrible shocking situation to suddenly find myself in and they took all the worry about having a car away… Read Full Review

Auxillis's Comment

Written on: 21/09/2020

Hello,

We're happy to hear that we could take all the worry away from you during this time.

Thank you for leaving your positive review.

Auxillis Online Team

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★★★★★

“Service with courtesy ”

Written on: 17/04/2020 by Barkerug414 (1 review written)

The customer service I received could not have been better. The telephone manner was both friendly and efficient and any questions I had were answered without hesitation. Most impressive. I would have no hesitation in recommending to friends and family… Read Full Review

Auxillis's Comment

Written on: 20/04/2020

Thank you for your recommendation! We really appreciate your positive feedback.

Many thanks,
Auxillis Online Team

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★★★★★

“Highly recommended”

Written on: 17/04/2020 by Gsmith21 (1 review written)

I would highly recommend this company. Following an accident my insurance company used Auxillis for my hire car. The delivery of the car was extremely quick, any correspondence or any enquiries were dealt with professionally and thoroughly. The car itself was very clean and very comfortable. I was looked after extremely well… Read Full Review

Auxillis's Response to Gsmith21's Review

Written on: 20/04/2020

Hi, thank you for rating our service with five stars! It's great to see you liked our hire vehicles.

Thanks again,
Auxillis Online Team

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★★★★★

“Outstanding service”

Written on: 17/04/2020 by AndyIM (1 review written)

Auxillis handled our claim after our car was written off. They were superb - all of their communication was very clear, every time they said they would do something, they did so. Everything was handled quickly, efficiently and with no fuss. A hire car was provided that was an excellent vehicle... we had hoped that our car was repairable but when it turned out that is was not, they paid a fair price for it and ensured that the payment reached us quickly. The whole experience was as you might… Read Full Review

Auxillis's Response to AndyIM's Review

Written on: 20/04/2020

Hi, thank you very much for taking the time to leave such a positive review of our service! We're happy to have helped you.

Many thanks,
Auxillis Online Team

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★★★★★

“Excellent Service”

Written on: 16/03/2020 by Juliannap265 (1 review written)

I've had nothing but fantastic communication from Auxillis from the moment my claim was handed over to them by my Insurers. I was contacted straight away to arrange the necessary paperwork to be completed in order for a higher car to be booked and repairs scheduled. The repair process was made straightforward, everything is tracked online, great telephone communication and friendly staff. There was some confusion with the higher car but this was quickly resolved and I was not left without a… Read Full Review

Auxillis's Comment

Written on: 18/03/2020

Hi, thank you for leaving your honest feedback. We're glad to have helped you during this time. Many thanks, Auxillis Online Team

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★★★★★

“Super Service”

Written on: 12/03/2020 by Conrad435 (1 review written)

Having had a bump in my car (not my fault) Auxillis jumped into action organising Damage Repair and Courtesy Car. They were calming (gosh did I need that) knowledgeable (I hadn't a clue what I was doing) and organised everything without a blip. My car was back on the road, no issue in a ever short space of time. I could not have asked for better service (even had a clean!!). Thank you so much… Read Full Review

Auxillis's Comment

Written on: 12/03/2020

You're welcome!

Thanks for the super review!

Kind regards,

Auxillis Online Team.

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★★★★★

“Smashed car returned in immaculate condition.”

Written on: 12/03/2020 by heronimo (1 review written)

super service very friendly and knowledgeable team. Recommend Very Highly… Read Full Review

Auxillis's Response to heronimo's Review

Written on: 13/03/2020

Thanks for the recommendation and 5-star feedback!

Kind regards,

Auxillis Online Team.

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★☆☆☆☆

“I wouldnt even recommend to my worst enemy.”

Written on: 22/02/2020 by McDonoughlm371 (1 review written)

Use this company at your peril. A vulture around the insurance companies picking at anything that could make profit (commision). Poor customer service, pushy telephone operatives, it doesnt improve. Why an insurer like Hastings Direct associates themselves with this is beyond me. AVOID at all costs… Read Full Review

Auxillis's Comment

Written on: 06/03/2020

Hi, we're disappointed to read this review and would like to discuss this further with you, could you please email your Auxillis reference number and/or your own vehicle registration so that we can identify your case, kind regards, Auxillis Online Team.

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★★★★★

“Great service, recommended”

Written on: 17/02/2020

Great service from beginning to end, kept me informed and updated via various methods of communication which was brilliant as I can't always take phone calls. Gave me piece of mind at all times. Friendly customer service, would recommend to friends and family… Read Full Review

Auxillis's Comment

Written on: 19/02/2020

Hi there, we're glad our team gave you piece of mind throughout the process!

Thanks for the excellent 5-star feedback!

Kind regards,

Auxillis Online Team.

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Auxillis's Comment

Written on: 19/02/2020

Hi there, we're glad our team gave you piece of mind throughout the process!

Thanks for the excellent 5-star feedback!

Kind regards,

Auxillis Online Team.

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★★★★★

“Efficient Professional Superb ”

Written on: 14/02/2020 by ShakeyJakey96 (1 review written)

Very efficient with providing hire car whilst my car was in repair and they were very clear with giving updates on my vehicle. If you are looking for someone to get you out of a sticky situation they are the company for it! The work the garage did on my car was second to none. I would be using this service should I have another accident without any hesitation. The only thing I will say that I found difficult was the garage provided me dates for when my car would be ready but then said there… Read Full Review

Auxillis's Response to ShakeyJakey96's Review

Written on: 17/02/2020

Thanks for the excellent feedback!

We really appreciate you describing our company as efficient, professional and superb!

Many thanks,

Auxillis Online Team.

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★★★★★

“Efficient Professional Superb ”

Written on: 14/02/2020 by ShakeyJakey96 (1 review written)

Very efficient with providing hire car whilst my car was in repair and they were very clear with giving updates on my vehicle. If you are looking for someone to get you out of a sticky situation they are the company for it! The work the garage did on my car was second to none. I would be using this service should I have another accident without any hesitation. The only thing I will say that I found difficult was the garage provided me dates for when my car would be ready but then said there… Read Full Review

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★★★★★

“Very good service ”

Written on: 09/01/2020 by Xoxarle (1 review written)

Auxillas handled all aspects of my incident extremely well. They communicated throughout the process and were accommodating to my needs in relation to pick up and drop off of the courtesy car. All the staff were very helpful, I'd certainly recommend them… Read Full Review

Auxillis's Response to Xoxarle's Review

Written on: 21/01/2020

Hi there, thanks for the excellent 5-star feedback!

We appreciate the recommendation!

Kind regards,

Auxillis Online Team.

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★★★★★

“Excellent professional service ”

Written on: 30/11/2019 by Alfredo335 (1 review written)

Was very happy with the service provided to me. Excellent 10 out of 10. Staff was very professional polite helpful and friendly just how it should be. … Read Full Review

Auxillis's Comment

Written on: 03/12/2019

Thanks for the great feedback, kind regards, Auxillis Online Team.

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★★★★★

“Super helpful and friendly ”

Written on: 24/10/2019 by Lincoln378 (1 review written)

From the moment I rang it was made super easy and quick to get my claim processed and dealt with. Anyone who I spoke to were very helpful and friendly and understanding. They kept in contact with me until the end and I’m super happy with the service provided… Read Full Review

Auxillis's Comment

Written on: 24/10/2019

Hi there, we really appreciate the description "super helpful and friendly" we're super happy that you felt the process was super easy and quick. Thanks Auxillis Online Team.

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★★★★★

“Fantastic experience using Auxillis ”

Written on: 12/10/2019 by Crossrh52 (1 review written)

I would like to thank Auxillis for making what could have been a very stressful time painless. Auxillis managed my whole claim from start to finish very well. I requested a hire car late one night and it arrived first thing the morning after I could not have asked for any more. Car is now fully fixed to a very high standard. Thanks for your assistance… Read Full Review

Auxillis's Comment

Written on: 15/10/2019

Hi there you're welcome,we're glad we could make this stressful time painless for you, thanks, Auxillis Online Team.

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★★★★★

“Hire car/Repair”

Written on: 12/10/2019 by Beaz79 (1 review written)

Can’t fault any part of the service, right on the ball from the outset, hire car was excellent and delivered fast. Repair was carried out locally and excellent job done. Hope I’m never in a similar situation again but if I am then I’d be glad to work with Auxillis… Read Full Review

Auxillis's Response to Beaz79's Review

Written on: 15/10/2019

Thanks for the 5* review, we're glad everything was sorted fast for you, kind regards, Auxillis Online Team.

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