Ageas Reviews - www.ageas.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid like Covid19”

Written on: 05/08/2020 by FrankieBeasley (1 review written)

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going… Read Full Review

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★☆☆☆☆

“CAR INSURANCE”

Written on: 22/05/2020 by Mummy1971. (1 review written)

PLEASE DO NOT BUY CAR INSURANCE FROM THEM. Absolutely devastated car stolen and recovered not an expensive car im a key worker but the car had been damaged beyond repair. I rang them twice to pick car up from holding centre then got a bill for 200 as I didn't ring them. Then thankfully on voicemail received a nasty call saying " we have picked your car up, erm oh no we will. We need to investigate how it was stolen". Im 50 year old female never had a car stolen in my life an now feel like a… Read Full Review

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Debty's Response to Mummy1971.'s Review

Written on: 26/05/2020

Same thing happened to me...i was asked how my car was stolen...to which my reply of "well someone got into drivers seat started the engine somehow and drove it away"was classed as aggressive and rude... one rep actually said that i should report my autistic daughter to the police and have her arrested for stealing my keys as she was the last known person to have seen the car key that was attached to my front door key...they never told me that they had retrieved my car from police pound and sent it to their salvage people...when I asked how to get my personal things back they said they would ensure that IF anything was in car they would have it posted to me...its my word against theirs and I had quite a few things in my car..bank card drivers liçense and car docs etc as well as personal details on prescriptions that I left in glove box..i ticked certain boxes for courtesy car etc but that was left off so I'm told.also it actually turns out that comprehensive cover lets you drive someone else's car with permission BUT ONLY IF you are still in possession of vehicle on policy and hasn't been subject to damage beyond repair resulting from theft and is recovered in police compound...its a complete joke from start to now.

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Debty's Response to Mummy1971.'s Review

Written on: 26/05/2020

I had the almost exact same scenario as yourself....i tried to reply to your review but wiped it after I signed up...i put a review on smart money and it's titled 'never again' have a read and youll see why it took a while to write.

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★☆☆☆☆

“Great when purchasing insurance, but IF YOU HAVE A...”

Written on: 16/04/2020

Great when purchasing insurance, but IF YOU HAVE A CLAIM THEY WILL DO ANY THING NOT TO PAY OUT!!!!!! PLEASE, PLEASE, PLEASE IF YOU ARE LOOKING FOR MOTOR INSURANCE AND AGEAS COMES UP AS THE CHEAPEST DO NOT USE THEM AT ALL COST!!!!!!! ***** THEY ARE CHEAP FOR A REASON - THEY DON'T PAY OUT!!!!! ****** *********** ADOID, AVOID, AVOID AT ALL COST!!!!!!!!! ************ … Read Full Review

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★☆☆☆☆

“Surveyor with no manners.”

Written on: 18/03/2020 by Trevinofz162 (1 review written)

Firstly I have a leak in my house from roof which led to damage in my house secondly when I called them everytime it kept me on hold for 30/45 mins and when answered the call the female was very much rude and not helpful at all. and lastly refused my claim and said leak is not covered in building ins . I mean does that even make sense .? And lastly the surveyor who came to my property was ill mannered did Not even remove his shoes and very rude and just marched inside my house with filthy… Read Full Review

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★☆☆☆☆

“Refusing to fix my car”

Written on: 30/01/2020 by Swaney (1 review written)

A customer of theirs hit my car and their customer admitted liability,attempted to make a claim and they are have failed to arrange an engineer or garage to assess my car this is back in August… Read Full Review

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Jenbo1234's Response to Swaney's Review

Written on: 17/07/2020

I had a car HIT me and these animals think it's over no just started check Facebook and Twitter next week then you can contact me and send over all your paperwork over and I will get it covered and it will be all over the media and then it will show they need to be exposed iv been waiting 14 weeks lets hope the old man never finds out

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Jenbo1234's reply to Jenbo1234's Comment

Written on: 20/07/2020

No you have not put mine on site you have taken off all these. I'm waiting for the gym to open and we will be calling on them with camera cover and the person who passed on the case incompetence wonder how she is paid week in hand now I will put another REVIEW on to see wot you take off again.

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★☆☆☆☆

“Any agents to answer customer calls?”

Written on: 17/09/2019 by EllenJarvis115 (1 review written)

Had to make four annoying music on hold attempts before finally getting through to Ageas claims line to try and register a claim under my buildings insurance. although the gentleman I spoke to about my claim was very polite, I later received an email telling me it would be dealt with by someone other than him, a lady who's direct line number I was given proved to be unobtainable when I tried to call her. Awful customer service. I won't be renewing through Ageas… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Dont want to pay out”

Written on: 24/05/2019 by SHARONMILES (1 review written)

I am currently going through a home insurance claim for excess of water as we had a flood from our toilet. I pay £46 a month (so not cheap) and I have had to pay £500 excess. Part of my bathroom floor was damaged and some of the wall tiles damaged on one wall when Polygon(the dry out company) removed my floor ties. Ageas are saying that they will only replace half my floor and the one wall in my bathroom which means I have to fork out for all the rest! How can you replace just half a floor or… Read Full Review

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★★★★★

“Car Accident - Claim”

Written on: 02/05/2019 by kikijenks (1 review written)

my car insurance put me through to ageas law, they dealt with my claim quickly overall my claim has been settled within 6 months I had received emails from them from the beginning if anything was needed or on any updates. Fees are quite higher than expected but I think that is down to me not being bothered about the amount of claim I just wanted to have my medical costs to be covered. I have received the funds they have not been held back or kept from me like many reviews have said. to be… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 18/04/2019 by Karmak401 (1 review written)

From previous comments you can see the horrific service of this company. From start to finish this company has been a complete mess. The stress and anxiety it has caused me due to lack of communication (not returning phone calls, emails, not keeping me in the loop) having several advisers due to "leaving staff". I have had to bring together my own evidence while going though an accident claim that was not my fault. I could not think of a company that I would recommend less. After waiting over a… Read Full Review

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★★★★☆

“Fast Efficient Service ”

Written on: 03/07/2018 by Kingbuilder (0 reviews written)

Fast and easy to get insurance on line with policy documents being sent out immediately insurance confirmed. Price also good… Read Full Review

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★☆☆☆☆

“Avoid Ageas”

Written on: 21/05/2018 by qcCastillo166 (1 review written)

You probably wont find a worse insurer!! Purchased car insurance via M&S, a reputable company!! But take care its underwritten by Ageas. From start to finish my non-fault claim was handled awfully by both companies. Ageas staff rude and patronising and dont contact you with updates, two months i waited until i chased them for update. Complaints are just dismissed with a blase attitude of take it to the Ombudsman. Once the claim was settled Ageas did not bother to obtain back my policy excess… Read Full Review

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★☆☆☆☆

“Ageas will find anyway out of paying on genuine claims”

Written on: 08/04/2018 by warrenmillar (1 review written)

Not just car insurance but house insurance too PLEASE AVOID Ageas UK house was broken into over a year ago and Ageas found a way out of paying me on the stuff that was stolen £9500 worth. Ageas UK has affected me more than the burglary did PLEASE FIND ANYONE ELSE othe than Ageas UK… Read Full Review

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Nic73P's Response to warrenmillar's Review

Written on: 17/01/2019

We are having the same problem. Any advice ? Did you resolve the issues ? Many thanks

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★☆☆☆☆

“Absolute waste a time and money”

Written on: 20/03/2018

Details: Car accident 2 years ago (Non Fault) car pulled out of a cross road. admitted liability at the scene to the Police which in turn he was prosecuted. Over these last 2 years i have had 7 MRI scans 4 specialist reports countless physio appointments, and yet when i chase to progress the claim... i am told well nothing.... someone will call me back... Then all i get is an email requesting i sign it so they can get more doctors records...... two weeks ago i was told they are waiting… Read Full Review

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Mch371991's Comment

Written on: 24/08/2018

Similar story here. Woman pulled out from a hidden junction that afforded her a mile of visibility in my direction, I was passing a vehicle doing 40mph (national speed limit road), woman at the junction didn't even stop, went straight through the giveway sign and smashed into my car, fortunately I anticipated this that was able to take evasive action preventing a full impact into the side of her car which would've probably have killed her passenger.

I used Legal and General to buy the insurance, who were on first contact 100% on my side, after the claim was contested, it was referred to Ageas who haven't a clue on road traffic law and case law similar to my incident that supports me 100%, they were dismissive, argumentative (I'm right, you're wrong attitude), took me a year of arguing with them for them to actually forward it to their Solicitors, who after almost another year haven't been in touch since.

Received my NCB and a letter stating no parties are making a claim, so it's recorded as a non fault incident. Fortunately I was able to repair my car for less than my excess amount.

I actively avoid any insurance company that underwrites with Ageas or has any affiliation with Ageas. I'd rather be hit by an uninsured driver than have to deal with Ageas again.

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★☆☆☆☆

“Car Stolen”

Written on: 06/03/2018 by 19Gordon80 (1 review written)

My Car was stolen and I put in a claim. They refused to pay me out after nearly a year of investigation and also took 10 yrs from my no claims even though they didn't pay out. After nearly 1 year the police found my car which was still in good condition,but already brought another so hassle to have two cars. Ageas very unhelpful, very rude. PLEASE PEOPLE STAY AWAY AND DO NOT USE THEM, THEY ARE AN AWFUL INSURER. VERY UNPROFESSIONAL TOO!!!!! PLEASE! PLEASE! PLEASE! STAY AWAY … Read Full Review

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★★★★☆

“No-fault claim”

Written on: 03/01/2018

I was involved in an accident which the other driver admitted was their fault. The police officer said my car would need to be recovered. I phoned my broker,went through various details and they put me through to Ageas. I had to repeat a lot of the information. They arranged for the car to be recovered the same day, it was taken to one of their approved repairers. Unfortunately the nearest one was over an hour's drive away. Ageas arranged a courtesy car through Enterprise. I made a few phone… Read Full Review

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★☆☆☆☆

“VAN STOLEN DID NOT PAY OUT”

Written on: 13/11/2017 by Boy's NameDickinson (1 review written)

I had my van stolen from outside the job I was working on. They stole my jacket mwhich contained my wallet and van keys and drove off with my van. Had little or no help from Ageas band refered to a clause in the T/C's relating to customer care which could relate to any incident, in other words you are not covered for anything waste of money insuring the veichle stay away from this Company… Read Full Review

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★☆☆☆☆

“poor workmanship that cause more damage than put right”

Written on: 20/09/2017 by Stout12 (1 review written)

Send out poor skilled workers that don't even cover your items then get paint on what you don't want paint on. Than blame the dogs!! Liar about the work they have damaged. Come back to correct the work then cause more damage. Take down light fitting and not able to reconnect them because they areally not a electrician. Say they will do a good job and then leave holes in ceilings. Finish very early even when therequired is still so much to do. Get paint on carpets radiator's and when they do… Read Full Review

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★☆☆☆☆

“Very bad company”

Written on: 20/07/2017 by Jasbinder (1 review written)

My experience similar to others who have wrote reviews on here. Ageas gave into the other side Insurers when it was not even 50/50. Didn't bother even telling me or contacting me i was waiting months for an update when I called today they told me they had settled on my behalf. Did not consult me did not even bother informing me just closed the file. THIS COMPANY are liars and will not act for you should you get into an accident pls do not use Them! I will be taking them to the Ombudsman they… Read Full Review

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★☆☆☆☆

“Gave in too easily to other insurance company”

Written on: 20/07/2017 by LyricStafford491 (1 review written)

My neighbour impatiently tried to sneak behind me whilst I was reversing into my parking space. Unfortunately we collided. There was little damage to my car and I knew I was getting rid of it soon, so I did the honest thing and not claim. My neighbour on the other hand had a dent in his door, so he claimed. Initially, Ageas was very helpful, saying they will record it as his fault. A few months after that, Ageas contacted me saying his insurers where refusing to accept it was his fault, and… Read Full Review

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Mch371991's Comment

Written on: 17/08/2017

Typical Ageas for you. My insurance broker initially reviewed my evidence and said they would be fighting for a non fault claim (overtaking a car on a country road, vehicle pulled from a small hidden single track country road into my path).

The claim was then handed to the underwriters (Ageas), who promptly decided that I was mostly if not all at fault, they said regardless of what evidence I have and what arguments I make, they'll propose a 80/20 settlement with the third party insurance, who if reject, they'll accept full responsibility.

They're nothing more than clowns unfortunately, serves me right for insuring with the cheapest I could find.

I've had the footage of my crash reviewed by a current roads traffic policing officer who said the third party driver could have been prosecuted for driving without due care and attention and s.36 of the RTA 1988 for contravening a giveway junction, and in his professional view, she's more at fault than me.

Ageas are a shoddy cowboy outfit unfortunately, steer well clear.

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★☆☆☆☆

“Avoide this company at all cost”

Written on: 17/07/2017 by cole204 (1 review written)

My car was resently place with this company by insurance brookers Brightside My car was subsequently stolen ( this i might add i had nothing to do with) firstly they have been left waiting for month the customer service has been compleatly unintrested and continuosly fobbed me off. They are trying every tric in the book to not to pay the claim. they will also no let me know where the vehicle is being kept or return my key. this case is now with the financial ombudsman. please read other online… Read Full Review

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