Ageas Reviews - www.ageas.co.uk

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Latest Reviews

★☆☆☆☆

“Communications dreadful”

Written on: 08/03/2022 by Tylerb1967 (1 review written)

I greatly regret taking out a motor policy with Ageas 3 months ago. At the outset Ageas asked for NCB proof which I had, but it was impossible to upload this to their online facility so I emailed it to them. Despite the email Ageas continued to ask me for the NCB proof by email so I had to call them. It was a very long wait before any one was available and then it took far too long to resolve the simple issue. More recently I changed my vehicle and it said on Ageas's website that I do so… Read Full Review

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★☆☆☆☆

“AVOID at ALL COSTS”

Written on: 17/12/2021 by G.Wats (1 review written)

I have been a ember for 9 months now and I want to cancel my policy, I have emailed no fewer than 7 times and telephoned no fewer than 15 times but they do not answer you any way you try and contact them, ARE THEY ON THE VERGE OF BANKRUPTCY ?????, as it makes you wonder WHY they will not respond to my attempts of contact. If I was someone thinking of these for insurance, then I would think again as you will most probably lose your money like I think I am on the verge of doing here… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 02/09/2021 by Gunnar38 (1 review written)

AVOID If I could give them a Zero I would. I have never felt so cheated in my life. Bought home insurance with Ageas when we got our mortgage last year. Since then, we have had two issues which we needed to make a claim for. On both occasions they have conveniently managed to find a way to exclude the damages to our property and not fix the issue. They are happy to take your money when it suits them but not happy to cover any damages. They use a company called Evolution Claims Management who… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Disgraceful company to deal with”

Written on: 08/07/2021 by rdNoble379 (1 review written)

I cancelled my ageas car insurance on the 30th of June as I found a company that was offering me better benefits at £30 cheaper, ageas had already taken my direct debit at the renewal and it has now been over a week and they still have not refunded me the money they took out of my account even though they sent an email saying it would take up to 3 days. Since yesterday I have sent. Absolutely awful company to deal with and will never deal with them again once they finally refund me my money. I… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Mac insured then declined when it had an accident”

Written on: 14/06/2021 by Howevi319 (1 review written)

Still in the lurch more than a month after claiming from these terrible insurers who see fit to auto respond every time then wait for me to contact them and read off a list of responses, declare my claim is with some weird team leader to grab some time for themselves hoping to keep me from getting back to them. Dashed off a decline the last time I rang then said they didn't need to do it in writing. Here's some writing for them to get hold of, they need to treat their customers with some… Read Full Review

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★☆☆☆☆

“Dreadful dreadful dreadful”

Written on: 09/01/2021 by 95Lindsey (1 review written)

Five hours trying to get through when car broke down. They never answered the phone. Didn't address my complaint. Finally called by Gestapo like woman just before Christmas when ill. She got her facts wrong or deliberately avoided responsibility. If you want useless insurance, choose Ageas!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“ NOT. TO BE TRUSTED ”

Written on: 02/11/2020 by WullieB (1 review written)

Had my car insured with ageas as it was the cheapest and easiest to set up..Unfortunately my cars head gasket blew and the brakes failed so was not worth repairing. So got a new car which came with insurance . There was an oversight with me and the wife so never cancelled with ageas ..I've now been told I had to pay 38 quid . NOT to renew a car that was scrapped 6 months into a paid up year .They don't seem to grasp that they've made their money having no car to insure but just want more money… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Shocking ”

Written on: 29/09/2020 by Jadyno442 (1 review written)

Shocking service! Cancelled my insurance over an email I never received and notified me by text at 11am on a Sunday when the office is closed. Over a picture of my licence a month into my policy. In the middle of a pandemic with a disabled child… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid like Covid19”

Written on: 05/08/2020 by FrankieBeasley (1 review written)

Having had my van stolen, it all started very well and had an offer within 48hrs of reporting it the theft, the offer was ridiculas and rejected, the offer was upped over the phone by approximatly £1000 which was still a low ball, within a couple of mins i sent the loss adjuster hundreds of examples that were not hand picked but issued as a search, he went on to tell me he found two examples of the vehicle that were actually higher than was offered, i don't need the money however im not going… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“CAR INSURANCE”

Written on: 22/05/2020 by Mummy1971. (1 review written)

PLEASE DO NOT BUY CAR INSURANCE FROM THEM. Absolutely devastated car stolen and recovered not an expensive car im a key worker but the car had been damaged beyond repair. I rang them twice to pick car up from holding centre then got a bill for 200 as I didn't ring them. Then thankfully on voicemail received a nasty call saying " we have picked your car up, erm oh no we will. We need to investigate how it was stolen". Im 50 year old female never had a car stolen in my life an now feel like a… Read Full Review

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Debty's Response to Mummy1971.'s Review

Written on: 26/05/2020

Same thing happened to me...i was asked how my car was stolen...to which my reply of "well someone got into drivers seat started the engine somehow and drove it away"was classed as aggressive and rude... one rep actually said that i should report my autistic daughter to the police and have her arrested for stealing my keys as she was the last known person to have seen the car key that was attached to my front door key...they never told me that they had retrieved my car from police pound and sent it to their salvage people...when I asked how to get my personal things back they said they would ensure that IF anything was in car they would have it posted to me...its my word against theirs and I had quite a few things in my car..bank card drivers liçense and car docs etc as well as personal details on prescriptions that I left in glove box..i ticked certain boxes for courtesy car etc but that was left off so I'm told.also it actually turns out that comprehensive cover lets you drive someone else's car with permission BUT ONLY IF you are still in possession of vehicle on policy and hasn't been subject to damage beyond repair resulting from theft and is recovered in police compound...its a complete joke from start to now.

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Debty's Response to Mummy1971.'s Review

Written on: 26/05/2020

I had the almost exact same scenario as yourself....i tried to reply to your review but wiped it after I signed up...i put a review on smart money and it's titled 'never again' have a read and youll see why it took a while to write.

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★☆☆☆☆

“Great when purchasing insurance, but IF YOU HAVE A...”

Written on: 16/04/2020

Great when purchasing insurance, but IF YOU HAVE A CLAIM THEY WILL DO ANY THING NOT TO PAY OUT!!!!!! PLEASE, PLEASE, PLEASE IF YOU ARE LOOKING FOR MOTOR INSURANCE AND AGEAS COMES UP AS THE CHEAPEST DO NOT USE THEM AT ALL COST!!!!!!! ***** THEY ARE CHEAP FOR A REASON - THEY DON'T PAY OUT!!!!! ****** *********** ADOID, AVOID, AVOID AT ALL COST!!!!!!!!! ************ … Read Full Review

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★☆☆☆☆

“Surveyor with no manners.”

Written on: 18/03/2020 by Trevinofz162 (1 review written)

Firstly I have a leak in my house from roof which led to damage in my house secondly when I called them everytime it kept me on hold for 30/45 mins and when answered the call the female was very much rude and not helpful at all. and lastly refused my claim and said leak is not covered in building ins . I mean does that even make sense .? And lastly the surveyor who came to my property was ill mannered did Not even remove his shoes and very rude and just marched inside my house with filthy… Read Full Review

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★☆☆☆☆

“Refusing to fix my car”

Written on: 30/01/2020 by Swaney (1 review written)

A customer of theirs hit my car and their customer admitted liability,attempted to make a claim and they are have failed to arrange an engineer or garage to assess my car this is back in August… Read Full Review

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Jenbo1234's Response to Swaney's Review

Written on: 17/07/2020

I had a car HIT me and these animals think it's over no just started check Facebook and Twitter next week then you can contact me and send over all your paperwork over and I will get it covered and it will be all over the media and then it will show they need to be exposed iv been waiting 14 weeks lets hope the old man never finds out

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Jenbo1234's reply to Jenbo1234's Comment

Written on: 20/07/2020

No you have not put mine on site you have taken off all these. I'm waiting for the gym to open and we will be calling on them with camera cover and the person who passed on the case incompetence wonder how she is paid week in hand now I will put another REVIEW on to see wot you take off again.

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★☆☆☆☆

“Any agents to answer customer calls?”

Written on: 17/09/2019 by EllenJarvis115 (1 review written)

Had to make four annoying music on hold attempts before finally getting through to Ageas claims line to try and register a claim under my buildings insurance. although the gentleman I spoke to about my claim was very polite, I later received an email telling me it would be dealt with by someone other than him, a lady who's direct line number I was given proved to be unobtainable when I tried to call her. Awful customer service. I won't be renewing through Ageas… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Dont want to pay out”

Written on: 24/05/2019 by SHARONMILES (1 review written)

I am currently going through a home insurance claim for excess of water as we had a flood from our toilet. I pay £46 a month (so not cheap) and I have had to pay £500 excess. Part of my bathroom floor was damaged and some of the wall tiles damaged on one wall when Polygon(the dry out company) removed my floor ties. Ageas are saying that they will only replace half my floor and the one wall in my bathroom which means I have to fork out for all the rest! How can you replace just half a floor or… Read Full Review

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Was this review helpful? 2 0
★★★★★

“Car Accident - Claim”

Written on: 02/05/2019 by kikijenks (1 review written)

my car insurance put me through to ageas law, they dealt with my claim quickly overall my claim has been settled within 6 months I had received emails from them from the beginning if anything was needed or on any updates. Fees are quite higher than expected but I think that is down to me not being bothered about the amount of claim I just wanted to have my medical costs to be covered. I have received the funds they have not been held back or kept from me like many reviews have said. to be… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 18/04/2019 by Karmak401 (1 review written)

From previous comments you can see the horrific service of this company. From start to finish this company has been a complete mess. The stress and anxiety it has caused me due to lack of communication (not returning phone calls, emails, not keeping me in the loop) having several advisers due to "leaving staff". I have had to bring together my own evidence while going though an accident claim that was not my fault. I could not think of a company that I would recommend less. After waiting over a… Read Full Review

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Was this review helpful? 4 0
★★★★☆

“Fast Efficient Service ”

Written on: 03/07/2018 by Kingbuilder (0 reviews written)

Fast and easy to get insurance on line with policy documents being sent out immediately insurance confirmed. Price also good… Read Full Review

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★☆☆☆☆

“Avoid Ageas”

Written on: 21/05/2018 by qcCastillo166 (1 review written)

You probably wont find a worse insurer!! Purchased car insurance via M&S, a reputable company!! But take care its underwritten by Ageas. From start to finish my non-fault claim was handled awfully by both companies. Ageas staff rude and patronising and dont contact you with updates, two months i waited until i chased them for update. Complaints are just dismissed with a blase attitude of take it to the Ombudsman. Once the claim was settled Ageas did not bother to obtain back my policy excess… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Ageas will find anyway out of paying on genuine claims”

Written on: 08/04/2018 by warrenmillar (1 review written)

Not just car insurance but house insurance too PLEASE AVOID Ageas UK house was broken into over a year ago and Ageas found a way out of paying me on the stuff that was stolen £9500 worth. Ageas UK has affected me more than the burglary did PLEASE FIND ANYONE ELSE othe than Ageas UK… Read Full Review

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Nic73P's Response to warrenmillar's Review

Written on: 17/01/2019

We are having the same problem. Any advice ? Did you resolve the issues ? Many thanks

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