Didn't arrange physio after accident

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Richardj815's review of Ageas - www.ageas.co.uk

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“Didn't arrange physio after accident ”

Written on: 04/07/2022 by Richardj815 (1 review written)

Added ageas law onto my car insurance policy as their reviews were 10/10 online but I've had nothing but problems. First off they've made hardly any effort to update me about the progress of the claim, secondly, the medical advisor they hired to contact and assess my injuries missed the firsr facetime call with myself. 2 weeks later I've had my medical assessment via facetime on a mobile phone. Now this is the main problem, my medical advisor recommended I have physiotherapy due to the injuries I received in the accident. Ages law are suppose to arrange for my physiotherapy and send me all the details, but 6 weeks after the medical consultation on the phone and still no date or any contact regarding the physiotherapy. I decided to call up myself to be told that the deadline for my physiotherapy has passed as no one had arranged it on Ageas side so there's nothing they could do and that was that. 3 months later and still no contact from Ageas not even an apology or explanation as to why my physiotherapy wasn't booked in and arranged for me from the service I've paid for. Worst insurance firm I've ever dealt with, DO NOT ADD AGEAS LAW onto your car insurance

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