Possibly my worst vehicle hire in 30 years!

★★☆☆☆
2.1 / 5
28% of users recommend this
  • Value For Money

Lancaster463's review of Nationwide Hire UK www.nationwidehireuk.co.uk

★☆☆☆☆

“Possibly my worst vehicle hire in 30 years!”

Written on: 19/11/2020 by Lancaster463 (1 review written)

NATIONWIDE HIRE UK (VEHICLE HIRE)

Possibly the worst vehicle hire…
Possibly the worst vehicle hire experience in 30 years of hiring. The booking process was smooth & great customer service from all we dealt with but that's where it ended. The van was 3 hours late being delivered & required multiple calls to find out what was going on. Once delivered it had a tank gauge showing empty, no SatNav (as booked & paid for), the hand brake alarm sounded intermittently throughout driving & a hole in the roof meant that much of our cargo was wet & some was damaged beyond further use. We wrote four times to Nationwide Hire asking them to contact us to discuss our complaint but they have not responded in over a month & a half. We are now contacting Trading Standards as the Company seems unwilling to answer our complaint. We would not hire from them again, nor recommend them, based mainly on their lack of after sales service & no response to our correspondence.

Report this review
Was this review helpful? 1 0