Green Motion - East Midlands Airport Reviews

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Green Motion - East Midlands Airport

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Latest Reviews

★☆☆☆☆

“Booked and paid ( in full ) for a rental car. Told...”

Written on: 26/11/2019 by woFoster45 (1 review written)

Booked and paid ( in full ) for a rental car. Told credit card declined ( no reason given ). Offered me to pay extra £35 per day to take the car. ( 3 times the price I had paid for ). I declined and no refund returned.  Also heard that if you give them a good review they will give you a discount. That say's it all keep well clear… Read Full Review

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★★★★★

“More than satisfied ”

Written on: 07/11/2018 by AnnePeretto (1 review written)

When we arrived at the car pick up we discovered that the website which had booked us with Green Motion hadn't taken into consideration the change in opening times in October and had given us the summer opening times. We needed to be at the airport by 8.55am at the latest but the office didn't open until 8am. They assured us that they would do everything they could to get us to the airport on time and they did. The gentleman on duty that morning arrived at 7.45, checked the car immediately did… Read Full Review

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★★★★★

“very good service, feel like home”

Written on: 20/08/2018 by Simon161 (1 review written)

Hello I've rented from east midlands branch many times and they provide a 5 stars service. also pickup and dropoff is easy and fast. highly suggested… Read Full Review

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★★★★☆

“Goodchild service”

Written on: 04/08/2018 by Boyboyne (1 review written)

Heipful staff Nice clean car with sat nav at no additional cost Would have no problem with using them again when flying into East Midlands … Read Full Review

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★★★★★

“Exceptional customer service”

Written on: 18/06/2018 by JohnPMcD (1 review written)

Exceptional customer service! Desk operator could not have been more helpful. Friendly,efficient and rental was great value for money. Standard and range of cars available was first class… Read Full Review

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★★★★☆

“Helpful, friendly staff”

Written on: 01/05/2018 by SC16 (1 review written)

I was really pleased with the car I hired, unfortunately I got a flat tyre not knowing if it was just flat or a puncture and thought I would be charged a lot for this. The staff were thorough when they checked the car and said that the tyre only needed to be inflated so I was not charged any extra. The staff were very friendly and I found them to be helpful. Would be improved if they had an extra staff member on the desk as the one person answering the phone and dealing with bookings was very… Read Full Review

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★☆☆☆☆

“Never book with them !!! ”

Written on: 04/04/2018 by Christinaguess (1 review written)

I returned my car and when the guy came back after Checking the vehicle he said some plastic bit is missing from outside they charged my card even they said they won’t until investigation is not complete! Also charged for fuel they told me I returned with 3 bars but was 4 bars and when I left place with a car one bar fall down in minutes so also be aware of that , don’t trust them take pictures of the car when collecting, fuel how many km you can go with it they will try to rip off every… Read Full Review

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★☆☆☆☆

“From Hero to Zero in just a few weeks”

Written on: 01/04/2018

Green motion East Midlands airport It just shows how a company can go from excellent to shocking an a short period of time. Last time we booked we had excellent service and even a free unasked for upgrade but this time. We paid for a Golf or equivalent and got a Peugeot 208 as they didn’t have one in. So we got a group or two less that we paid for totally unacceptable. Secondly we took car back and a scratch/mark less than half a little finger nail in width was spotted. Funny the rest of… Read Full Review

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★☆☆☆☆

“Appalling do not use, plenty of much better companies...”

Written on: 19/03/2018 by tonkocook (4 reviews written)

I rented a car from East midlands airport branch. When collecting a car weather was bad, snowy and freezing meaning car was collected dirty on the outside.It was difficult to spot any damage on the car which I checked best I could in bad weather. Green motion excuse was that their car wash was not operational due to bad weather/ frozen pipes etc. After a look through the car I didn't see any obvious damage apart from what was on the report already.I did however notice warning light showing… Read Full Review

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★★★★★

“Hired Auto Mercedes Top Of The Range ”

Written on: 15/03/2018

I was looking to hire a car for 11 days and being recommended to use the services of Green Motion East Midlands Airport Hilton, and to ask for the person I dealt with for his excellent customer service and listening skills I was keen to see what he had to offer, Having a bad back for many years I am now struggling to drive manual gear, the person I dealt with showed great empathy and respect and understand my situation in this, not only did he give me a price well under my tight budget but… Read Full Review

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★★★★★

“excellent service ”

Written on: 22/01/2018 by manzini (1 review written)

Received great service from the person I dealt with. Thank you for looking after us so well… Read Full Review

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★★★★★

“Excellent Service”

Written on: 15/01/2018 by KevinGunn345 (1 review written)

I hired a car from Green Motion East Midlands Airport on the 9th & 10th January. Excellent service from the person I dealt with, super friendly, very efficient, great price. Have recommended to work colleagues and will definitely use again… Read Full Review

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★★★★☆

“My overall impression ”

Written on: 06/12/2017

The person I dealt with  was very helpful. Pleasant and polite. Check in was a little complicated because of pick up place and the computer processing slowly Car return went like clockwork , which is good when you are on a departing flight. Overall on price and helpful staff good… Read Full Review

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★☆☆☆☆

“Had a tiny ding in the car door, don't mind paying for...”

Written on: 29/11/2017 by HaileeMiranda413 (1 review written)

Had a tiny ding in the car door, don't mind paying for it but 420 uk for a 20ukp repair girl just looked at me didn't know what to do when I politely told I thought of it, stay away from them plenty of choice use one of the large companies now… Read Full Review

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★☆☆☆☆

“Shocking disgraceful service ”

Written on: 29/10/2017 by sarah4464 (1 review written)

We booked a small Fiat 500 and picked Green Motion as they said they were on airport. This was important as I suffer severe sciatica. On arriving at the airport, we couldn't find the office. Another hire car company told us they say they're on airport but they're not. Rang Green Motion and told to walk to the BP petrol station to be collected, about 4 hundred yards. After 4 or 5 phone calls, we were picked up after an hour and a half waiting in the freezing cold. No proper apologies as to why… Read Full Review

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★☆☆☆☆

“AVOID Green Motion car hire at all costs”

Written on: 21/09/2016

Lesson for all: AVOID Green Motion car hire at all costs. The worst customer service in 20 years with car hire companies. They unethically force-sold insurance which was not required. When I complained about their unethical and disgraceful conduct they left a woman and 90 year old grandmother without transportation. AVOID!!! Go with a known and trusted brand. Research them online and you will discover hundreds of similar complaints… Read Full Review

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★☆☆☆☆

“Hired a VW Golf got a Peugot 5008 - car was newish and...”

Written on: 21/04/2016 by MikeGrayson (1 review written)

Hired a VW Golf got a Peugot 5008 - car was newish and OK and cheap. However was charged £84 by Green Motion for them to forward my address to the traffic police for an alleged offence. How can they justify this. I was told that it was in their terms and conditions, but as I booked via Holiday Autos never saw their full terms. Will not be using them again… Read Full Review

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★☆☆☆☆

“would never use them again”

Written on: 21/03/2016 by bikerjenko (1 review written)

I booked my car Through Ryanair, flight was on time waited by the car hire desks for around 2 hours, phoned them around 10 times, only got a voicemail message, finally paid £10 for a taxi to the office in the Hilton. This was back in February, I logged a complaint heard nothing for a month, mailed them again and they asked me to send a copy of my reservation document, I sent this and waited for almost a month before I mailed again, then they asked me to tell them what phone number I used!!… Read Full Review

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★☆☆☆☆

“do not rent from green motion EMA”

Written on: 21/02/2016 by Page437 (1 review written)

rented a car last week not happy no communication with any staff. spoke to a lady gave wrong instructions. waited nearly 1 and a half hour for a car. gave me a car that was smaller then the one booked. cheated me with trying to charge extra for a upgrade for the car i booked! never again. the car renatal is 20 mins away from airport do not book… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 28/11/2015 by JamDent (1 review written)

November 2015. Booked a vw polo with Greenmotion , through Cartrawler. Received a Citroen C1. Asked for £1000 deposit in case of accident. We refused and paid £100 extra insurance for a £250 deposit. The car was reasonable and fit for purpose but the return process was rushed. The car was examined by the member of staff, whilst we were instructed to sit in the taxi for the airport. The car was given the all clear. We signed the forms to this effect. Two days later they claimed that… Read Full Review

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Unhappygreenmotioncustomer's Response to JamDent's Review

Written on: 23/12/2015

Seems like a pattern developing with these sharks

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