Dangerous cars & refused to refund broken down vehicles

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Nataly322's review of Oscar Rent A Car - www.oscarrentacar.com

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“Dangerous cars and refused to refund broken down vehicles ”

Written on: 21/09/2020 by Nataly322 (1 review written)

My experience with Oscars rent a car was the single worst experience I have ever had in all my years of traveling. Please do not even think about renting a car from them as they are unsafe and dangerous with violent and aggressive staff.

They provided a car for us at Dalaman airport via a broker agent (Pandora) and the car broke down late at night (past midnight) near Kalkan when the clutch appeared to malfunction with a horrible burning smell and the car breaking down. When we called them they just said to abandon the vehicle, get a taxi and call them in the morning. Luckily we were near our rental accommodation and managed to get the car to the villa. The next day they sent a representative. He offered to provide a larger and more luxurious car for an extra £100. They delivered an old Renault traffic which wouldn't even fit the car seat for our baby and had done 150,000 miles. We took it out that day and on the way back on a coastal highway (D400) going downhill towards a bend the brakes failed completely. Luckily there were minimal other cars and only the use of the handbrake at 70mph and good driving of my husband that we did not crash over the barriers or into another vehicle and die.

We called the rep from earlier. When he arrived he tried to blame my husband's driving and even though he could see clearly the brakes had no resistance he drove it a few metres and decided the brakes were now working (cars may have intermittent brake failure but this is still very dangerous to drive) and he insisted we drive it back. When we refused and reiterated we have a small baby and a whole family and he needed to provide transportation or that we would report him to the local police he became threatening.

He threatened to bring 100 men to our villa and attack us and stated that his family had links to the police and we would be detained. We calmed him down enough to obtain transport back to our property and he repeated his threats again when he dropped us off. Our family party consisted of one man, one young boy, two young women, one elderly woman and a baby. I spent the rest of the trip fearful for our safety and reluctant to inform the police of these threats on the small chance his claims were true.

We tried to get our money back from Oscars rent a car and Pandora and they flatly refused and ended up blocking our numbers. What kind of company gives you two cars that break down and are almost fatal in how unsafe there are and refuse to refund you. This rental car company provides unsafe vehicles that are not maintained effectively. They refuse to acknowledge problems with their vehicles. Do not waste your money. Do not risk your safety. Please go and take your custom elsewhere. We lost almost £300 but almost lost our lives because of them and I want to ensure others do not take that risk.

This is an absolutely disgraceful company and it is no exaggeration that our holiday was ruined because of their actions.

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