Do not use this company

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Guest's review of Rentacarspain


“Do not use this company ”

Written on: 08/03/2016

DO NOT DEAL WITH THIS COMPANY - unexpected requests and charges on my
credit card, and requests for outstanding  credits totally ignored. I
may be forgiven for believing that such practices may even be illegal
if under UK Law.: I have travelled to Europe frequently for 20 years ,
normally hiring cars at least 4 times a year. I therefore understand the
key details, terms , and potential pitfalls of the various and
different offers and terms across the many car hire companies. I
pre-booked a car in the UK on the website at an agreed
rate. On arrival at the airport I was advised that an inflated cost of
80 Euros was owing to include insurance. I explained that basic
insurance was included in their quotation and website terms and
conditions ( see website) and I had my own individual additional
insurance policy anyway, to cover any more comprehensive insurance
needs. I was informed by the gentleman delivering the car that I had no
choice and unless I paid the amount in full, then I could not have the
car. I phoned 2 other car hire companies to make alternative
arrangements but there were no cars available. I reluctantly paid the
extra as having no car and being stranded was not an alternative. As far
as I am concerned this would be considered as an illegal consumer
practice in the UK.However this issue is only minor to my real
complaint. I was asked to authorise a payment which would only
be charged to my account  as an excess, in the event that I had an
accident , which is fairly standard practice for car rental. However on
return to the UK I discovered that 390 Euros had been charged to my
credit card account. This charge should never have been levied. After
many many expensive phone calls , I had been told by 2 members of
RentacarSpain. that
they agreed with me and credits would be raised. I continued to chase my
credits where initially apologies were given for the delay , but 20
phone calls and numerous emails later, this company treat me as a new
complainant each time, refuse to reply to my follow up calls and Based on my experience I can only recommend you do not use this company -
I , and all my friends have moved to Cargest.

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