OK Rent A Car - www.okrentacar.es Reviews

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OK Rent A Car - www.okrentacar.es

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Latest Reviews

★☆☆☆☆

“I booked a car to pick up from OK Rent a Car in the...”

Written on: 05/09/2020 by vmHuffman148 (1 review written)

I booked a car to pick up from OK Rent a Car in the terminal at Rome Fiumicino airport on 2 August. I selected 'in terminal' on the booking site. When I arrived at Fiumicino there was no OK Rent a Car office in the terminal. The voucher from OK Rent a car said go outside and look for a black minibus with the OK Rent a Car logo. There was no such minubus. The phone number on the car voucher was a Spanish number - although we were in Italy. It didn't respond anyway when I tried to call. I had to… Read Full Review

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★☆☆☆☆

“Avoid banana republic Company”

Written on: 01/08/2020 by Jose_Hidalgo (1 review written)

Avoid this company!!! I don't know why they're operating in EU… Read Full Review

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★☆☆☆☆

“Forgotten ”

Written on: 04/03/2020 by ChadJordan1990 (1 review written)

Flight delayed 2hours expected extra charges but not even turning up to supply us with the car and then blaming the broker told not their responsibility to refund its do you Spain’s Oh dear have you ever tried to get in touch with them, platting sand comes to mind, so no car no refund no communication no why and out of pocket but two useless company’s with another Mug… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 12/09/2019 by Bobboni (1 review written)

Long wait at the airport for the shuttle (they say it is every 20 minutes but they come with a list of passengers they have to pick up and their flight time so obviously they just decide to drive when they can collect as many as possible, after 30 minutes of waiting alone another guy arrived and after another 20 minutes the shuttle finally arrived to pick us) When we gave the car back we were charged €260 (T W O H U N D R E DS I X T Y) for a very small scratch on the wheel (which btw was… Read Full Review

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★☆☆☆☆

“STAY AWAY! Waited an hour & half for car. YOU then...”

Written on: 11/07/2019 by Lorryann72 (1 review written)

STAY AWAY! Waited an hour & half for car. YOU then check over the car yourself! When we dropped it back. Their man checked it over with a fine tooth comb. Pointed to small scuff on alloy wheel (the tyre had no marks) which tells me this was an old scuff! He charged us £365!! His word against ours? They prey on you being tired from your flight, then hunting for the shuttle at the airport, then waiting around for hours...Hence the perfect rip off!!… Read Full Review

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★☆☆☆☆

“Stay Away”

Written on: 07/07/2019 by Landont204 (1 review written)

Stay away from these guys. We picked a car up that had lots of dents and scratches - at 2 am with very bad lighting to mark any dents or scratches on the vehicle. They penalised us for a minor old scratch on rear bumper - which was black and we could not see. We were charged 410 Eu. Worst customer service I’ve ever received. Don’t use them. … Read Full Review

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★☆☆☆☆

“Awful awful awful - avoid ”

Written on: 10/04/2019 by 385Porter (1 review written)

We waited nearly 2 hours in Palma to collect our car. Staff too busy pressurising customers to but additional comprehensive insurance even to those who had already bought cover in the UK. Despite waiting 2 hours for the car , the drop off time was not amended! On return they check the vehicle with a magnifying glass looking for the most minor marks so that they can make deductions from the Euro 1200 deposit (leaving the driver to claim the money back from the insurers). the location is quite… Read Full Review

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★☆☆☆☆

“NEVER USE IT! ”

Written on: 30/03/2019 by Dariusd312 (1 review written)

EVERYTHING with OK rent-a-ar is horrible. The company closed down. In any RELIABLE online forum you will just see complaints. Huge lines (2-3h minimum) to rent, unprofessional and unexperienced staff, tons of hidden extra charges, they even charge you a commission just because if you get a traffic fine (apart of the fine, of course). One way or another you'll end up paying 4 times more. They charged me an extra day of rental due to THEIR inefficiency in picking up the car (those 3h line)… Read Full Review

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★☆☆☆☆

“OK Rent a Car in Majorka charge you £300 for...”

Written on: 01/02/2019 by Peterarb (1 review written)

OK Rent a Car in Majorka charge you £300 for slightest scratch on the car, even the one you can not see at all. They are away from the airport so its easy to intimidate you. I have been charged €660 for a slight scratch on the drivers door as apparently car had more scratches, but pictures not available. Insurance company does not want to accept pictures I took as you can not see any scratches. Avoid whenever you can!!! There are many proper car rental companies in Majorka, OK Rent a car… Read Full Review

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★★☆☆☆

“Charged 360euros for damage I did not cause!!!!”

Written on: 29/12/2018 by Philreet (1 review written)

DO NOT USE. Waited 1 hr in queue. Nice white VW Polo. Asked to take out their CDW insurance, I had my own. Asked to record on contract/car diagram any dents and scratches larger than length of car key fob, 4cms, which I did, ignoring small marks on front lower valance. On returning vehicle employee said I had caused small scratches on front valance, as they were new and not on contract/car diagram. I protested and told him I did not record them as they were too small, he said I should have… Read Full Review

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★☆☆☆☆

“AVOID : AVOID : AVOID”

Written on: 29/10/2018 by upRowe426 (1 review written)

AVOID / AVOID / AVOID they added 40 euro per car we hired (2 cars) despite showing them the paperwork which stated no add on fee for one way drop off. ALSO when we asked where the drop off was in Zaragoza (the one way drop off which they added 40 EURO per car) the guy simply replied 'i dont know' - he would not even put himself out to TRY and find out - we ended up having to call a UK number to find out (because the spanish number did not work - just a dead line sound). AWFUL EXPERIENCE… Read Full Review

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★☆☆☆☆

“To be avoided”

Written on: 20/10/2018 by iandavey31 (1 review written)

Hired a car at Seville Airport. 1 Shuttle bus is hard to find. 2 Couldn't confirm the reservation because of a problem with my card. Not their fault but agent proposed a solution at cost of 5 euros per day extra with insurance. When she printed off document it was 15 euros per day making the hire 3 times as expensive as my booking. A ridiculus proposition. We changed the hire to my wife's name but to do that we had to ring a tel no in Greece where the English spoken was poor and we had to… Read Full Review

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★☆☆☆☆

“Avoid this car rental company. Read all other reviews...”

Written on: 29/07/2018 by PDBL123 (1 review written)

Avoid this car rental company. Read all other reviews Rentalcars.com and OK Rent a Car are the same company … Read Full Review

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★☆☆☆☆

“Worst car hire company I have used”

Written on: 12/07/2018 by Lillypalm (1 review written)

OK car hire are by far the worst car hire company I have ever had the misfortune to deal with. We hired from them on a recent trip to Malaga & has problems from the minute we arrived at the rental desk. On arriving in the shuttle bus we noticed that the queue was out of the re was literally people waiting everywhere-when we took our ticket we were number 48 & they were on number 32 when we arrived so we decided to pay €18 extra to get fast tracked. After filling in the paperwork and telling… Read Full Review

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★★☆☆☆

“Problems at Valencia”

Written on: 12/07/2018 by smithslawn (1 review written)

OK gave us a good deal on a car and upgraded us from a Fiat 500 to a Renault Clio. However, their admin let them down badly: Infrequent shuttle bus - we had to wait 45mins Slow check in - it took 90 mins for the [two] staff to process the queue No map to guide us out of the off airport location No instructions for the route to return the car - the motorway network is daunting We had scratches on the wheel trims - not broken but kerb scratching plus a 1cm paint chip on the front bumper - they… Read Full Review

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★☆☆☆☆

“They have tried to charge us for damage that did not...”

Written on: 11/07/2018 by tmMeredith314 (1 review written)

They have tried to charge us for damage that did not exist. I think this was because we did not take out their insurance and instead used a company in the UK through an intermediary. Beware of this company - our experience has shown they are not honest or professional… Read Full Review

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★☆☆☆☆

“Do not use them”

Written on: 01/02/2018 by dhRivera169 (1 review written)

We rented a car in September in Barcelona . As young drivers we were limited in our choces and this company seemed resonable. On arrival we were given a much smaller car than we paid for. We were told this was the only car available which meant that we had no other choice, so refund or appology was offered. When recieving the car we were slightly shocked about the amount of damage to the vehicle. Every panel was covered in dents scratches and marks. This meant we had to send around 30 minutes… Read Full Review

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★☆☆☆☆

“LONG WAITING TIME AT PICKUP”

Written on: 14/01/2018 by 1991Pike (1 review written)

Extremely long waiting time at pick up and some people were not even using the ticket system to go in their order. Had to wait same as my flight time duration which is reficulous ! A 2.30min flight time doubled to 4/5hours because of the slow pick up !! Very bad !!!… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 27/11/2017

Terrible experience with this company. When I returned the car, the employees in their Barcelona office were determined to 'find' a problem with the car so that they could take money from the deposit. First they told me the interior of the car was excessively dirty so they would need to charge a 'cleaning fee', and then after I protested they changed it, and said there was some 'damage' on the tray in the trunk and despite the fact I had full comprehensive insurance, it wasn't covered. They… Read Full Review

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★☆☆☆☆

“DISGUSTING”

Written on: 23/11/2017 by clivegoodson (1 review written)

Disgusting company. We hired a Renault Traffic minibus on 25th July this year and my wife went to the airport at 3am to collect a family member. 3 days after hiring the vehicle and having only done 100 Kms She went to drive away & couldn't select gear initially & manage to drive back to our Hotel in 1 gear ( There was no sign of Clutch slippage or trouble getting into gear prior to this). Next morning I was towed back to the rental office and within 30 minutes told the Clutch was broken !! On… Read Full Review

Isacali's Response to clivegoodson's Review

Written on: 14/01/2018

Ive used them in Jan , I have to say not had same experience but I did find the waiting times to be absolutely disgraceful !! 3hrs !!! With kids and family waiting on thin plastic seats

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