A Good Car Rental Experience

★★★★★
4.6 / 5
93% of users recommend this
  • Value For Money

DonD5419's review of Drivalia Car Rental - www.drivalia.com

★★★★★

“A Good Car Rental Experience”

Written on: 23/10/2019 by DonD5419 (1 review written)

Pros:
Very nice car
Good price
Welcoming, friendly and polite staff
Good Overall Experience

Cons:
Having opted for the €1250 block on my credit card to cover any excess damage claims, I didn’t like the long scare tactic speech of impending doom should I have any problems with the car or if it became damaged it in any way.

  • Value For Money

Drivalia_Car_Rental's Response to DonD5419's Review

Written on: 26/10/2019

Dear Customer,

Many thanks for your review and of course for your custom. We appreciate both!

Our staff don´t ever mean to make people feel pressure over the coverage options but it is important that we explain the conditions of the contract. The issue that we have (as you will see from the occasional negative review) is when people choose to leave a deposit and then a damage happens and they don´t want to pay. This then leads to endless issues for us. It´s lovely to see that you are clearly a sensible and honest person and we thank you for your fair review. Clearly you are a testimony to what we say all of the time that our coverage is optional if you book a basic package and as you will know, we do treat clients fairly and only charge for damages should they happen and be within the conditions of the contract.

It´s great to know you had a good experience overall with Drivalia and we very much hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

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