Drivalia Car Rental - www.drivalia.com Review

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stuartamcclure's review of Drivalia Car Rental - www.drivalia.com

★☆☆☆☆

“Convinced this was a set up to charge us extra on...”

Written on: 13/10/2019 by stuartamcclure (1 review written)

Convinced this was a set up to charge us extra on return since we turned down their insurance offer of €130 for 7 days. I can’t quite work out how a year long policy worldwide can be purchased online for less than half what they sell for over the counter!
Picked up in dark. Difficult to pick up the damage they said existed let alone spot anything new. When we double checked on some paint issues we were told too small to record. On return they find a finger tipped sized indentation without paint damage “too easily” ie they knew where to look and then charged €305 whether I consented or not ie if I left without authorising it would have been more.
Thoroughly nasty business model with some assistance from some unscrupulous staff. Can’t be a nice work environment dealing with unhappy and angry clients who had not created any damage, ie no contact made with anybody or anything parked responsibly and used sparingly.
STEER CLEAR OF THEM. Read reviews and there are too many examples of similar experiences. Can’t thing a Thomas Cook demise will help their cause. First time ever after renting abroad for 30 years. Not naive and insured externally but probably won’t see the money back due to small print elsewhere n other policies.

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Drivalia_Car_Rental's Response to stuartamcclure's Review

Written on: 14/10/2019

Dear Customer,

Thank you for your comment. Firstly in response to your question as to why you can contract anual cover cheaper. This type of policy is an insurance policy and each will have their own conditions, terms and often limits or exclusions. These types of policies always work on a "pay first, claim later" basis and generally don´t offer any help whilst you are actually in Spain. You have to deal with everything, pay for it and then go home and contact them to see if whatever has happened is within your policy.

Sometimes things like damaged caused by third parties are not covered (as the responsibility lies with the third party so you have to pay and then wait for a claim from the person who damaged your car) and sometimes things like the roof, often glass etc are simply not covered. Every policy is different.

When you contract cover with us you are not buying an insurance policy but simply paying a supplement so that we personally accept all of this risk. You leave no deposit and whatever happens - without exclusions - we cover the costs. Also, we provide you a free 24 hour emergency service with a replacement car if needed so you are never off the road.

The cost may seem high but when rentals such as your recent one may cost the same for a week as you would pay for a day in most countries, we have to set the rate at an amount that justifies taking the full risk of whatever could happen. When rental rates were higher in the past the cover costs were lower.

With regards to your damage. We are sorry this happened but as you know, we provide a comprehensive damage report so that you can check the car carefully against our records before you accept it and begin your holiday. This way both we and you are always absolutely clear that if a new damage happens if must have happened during your rental. Not every company provides such a comprehensive report and gives the client so much transparency over their records of the cars´condition.

Our most popular package, Drivalia Ultimate is a simple one price car rental that generally is far cheaper than most countries but includes our full cover with no risk to the client.

All the best
The Drivalia Team

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Bubbles33's Response to stuartamcclure's Review

Written on: 25/01/2020

Where was this car hired from? I suspect it was a Costa airport in mainland Spain. Anyone have comments on their Corvera (Murcia)/Alicante/Costa Blanca experience?

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