Profiting out of family grief & poor customer service.

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tsnap5574's review of TravelWheels www.travelwheels.com.au

★☆☆☆☆

“Profiting out of family grief and poor customer service. ”

Written on: 22/06/2016 by tsnap5574 (1 review written)

I highly recommend you don't use this firm based on our experience below.

We had hired a campervan for around 3 months use initially. However, roughly four weeks in, my mate found out he had to return home early due to severe illness in the family. We gave the director so to speak advance notice of this and said we would return the van in circa 2 weeks time, which he said was fine.
However he stated no refund of any sort would be available.

Whilst terms and conditions of course apply, he made no effort to thank us for using Travelwheels, nor did he even entertain the idea of a refund for handing the van back early. So he effectively profited out of us to the tune of $2000 (the cost of the period from early return to our original return date) and can now re-rent the van out and effectively make double the profit! All out of an unforeseen family grievance that required us to return home early. I find this disgusting personally, we would expect at least some sort of financial gesture in the interests of customer service and goodwill.

All rather bizarre, seeing as he originally cited that his reason for leaving the U.K for Australia was because the country was going down the pan due to Margaret Thatcher and John Major's Tory governments, and yet he chooses to act like the worst kind of Tory capitalist pig! Oh the irony!

So in summary, avoid and use a rival such as Apollo, Jucy, Spaceships or Britz to name but a few.

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