Alamo Car Hire www.alamo.co.uk – Questions & Answers

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Asked by Bleasdale on 31st July 2020 Report this content
Booked online with paypal. Can I present a debit card when paying balance of my rental car?

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Asked by TonyL50 on 31st October 2019 Report this content
What is their policy regarding children car seats in the USA, are they avaible ? If so what is the pricing structure if any. Thanks

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Answers (1)
Report this content AlamoCares Written on: 19/11/2019
Yes we do offer the option to add child safety seats to your reservation at our US airport offices. Pricing does vary by rental location. You can view the details by visiting our online site. We look forward to seeing you soon! - Carol
Asked by Mike.Wilson.eildon on 14th December 2018 Report this content
Do I pay additional driver fee for my wife with Alamo in Spain?

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Asked by otoole1965 on 30th June 2018 Report this content
If I get the Fully inclusive plus driver it's ticked at: tax, fees and surcharges - does this mean its paid within the cover or this is on-top of the quoted price?

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Report this content JackyAL Written on: 03/07/2018
As far as I know it’s included in the quoted price but if you’re unsure It would be best to contact Alamo
Asked by Lanee on 23rd June 2018 Report this content
Can anyone tell me how much the gold insurance is? I rang Alamo it cost me £7 from England to get someone who didn't know what I was talking about! I have car hire through Tui as I have before I'm aware there's state taxes also. Many thanks

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Asked by alanb48 on 5th October 2017 Report this content
I am looking to hire a car in December for a month from Orlando airport. My question is my driving license will be current at time and duration of rental, but expires at the end of February, will this be ok?

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Asked by stormphotography on 18th January 2017 Report this content
We have a hire car with our fly drive from San Francisco through Alamo. Can you take out your own car insurance?

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Answers (3)
Report this content JackyAL Written on: 19/01/2017
Yes, you can. Just go online and make sure you get full world wide cover. We take out annual cover for £49.99 as we travel abroad three times each year. If you take out the insurance at the car rental desk it is very expensive.
Report this content Justicenumber Written on: 20/01/2017
I assume you are referring to insurance cover for excess? Yes, you can take that cover and you will be covered if you have taken out something that covers the country you are travelling to.
Report this content stormphotography Written on: 20/01/2017
The car only comes with 3rd party insurance we want to do our own insurance not through car hire company thanks for info will take a look at the annual cover for £49.99 thanks
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Asked by abbeypark on 18th October 2016 Report this content
Does Alamo have a loyalty programme?

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Asked by Tanyablackburn on 23rd August 2016 Report this content
How much is the deposit?

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Report this content yaisha Written on: 19/10/2016
The deposit is particularly expensive, it was 1200£ when I rented a small car. A mini 500. Also it is not a deposit as such, they really get the money from your bank account. It means tht you will lose the change rate if you don't pay in the same currency. Also you bank will probably charge you fees for that transaction. You should ask for an hold only deposit, but Alamo does a payment deposit. They did not told us and it has created many problem with the bank. Alamo never refund the bank fees despite they promised to do so.
Asked by DBMortlock on 22nd August 2016 Report this content
I am hiring a car from Alamo in LAX next year. In the UK we now only have a photo id driving licence so no green copy showing any driving penalties (not that I have any!). Is the photo card acceptable on its own?

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Asked by Beads111 on 4th August 2016 Report this content
Do all the dodge or srv have sat nav? We are hiring one in 2 weeks from them.

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Answers (4)
Report this content Adaray4847 Written on: 04/08/2016
I think you will have to pay extra for the Satnav.
Report this content Lana69 Written on: 04/08/2016
No its extra to hire one or install navmii on your phone easier and free
Report this content Tanyablackburn Written on: 23/08/2016
How much do you need on a credit card as a deposit
Report this content yaisha Written on: 19/10/2016
You will have to pay an extra for any kind of items you might ask. Alamo looks cheap, but it sometimes get expensive to choose the cheapest.
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Asked by CraigCLawrence on 31st July 2016 Report this content
We are Travelling to Florida tomorrow and have our car booked with them.   In the event that we had an accident and it was our fault - would they supply a replacement vehicle for the rest of our vacation and if so would there be an additional cost? Thanks

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Answers (2)
Report this content shellfromthedrain Written on: 01/08/2016
Yes they would provide another car, your excess would cover this. I recommend buying an excess policy on line in this country before you go they are 80% cheaper than the ones the hire car company give you. Also be aware most cars hired in America are automatic so they are easier to drive. Go to the moneysaving expert website run by Martin Lewis - to look for car hire excess policy info -you can do this even when you land if you haven't got time before you fly, but you could do it in the airport whilst you're waiting in the lounge.
Report this content Adaray4847 Written on: 01/08/2016
We had an accident a couple of years ago in Daytona Beach area - the vehicle was actually wrecked when someone drove into us. Alamo were very efficient and we were given another car ptomptly and at no further cost.
Asked by nicolaseaton on 6th June 2016 Report this content
Are all hire cars from Alamo automatic or can you get a manual? Thanks

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Report this content bazzalad Written on: 07/06/2016
I think you will find that the USA only does automatic transmissions. These are very easy to use though, certainly not as difficult as manual.
Asked by Virginholiday2016 on 28th April 2016 Report this content
I'll be arriving from the UK on the 8th July this year with Virgin Atlantic and have a hire car inclusive with the holiday but wanted to know if I can get a SatNav for a Dodge Journey and if so how much is it? Thanks

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Answers (2)
Report this content SHEILAH1092 Written on: 29/04/2016
Get in touch with your Car Hire supplier and tell them that you require a Sat Nav and they can accommodate you, at a charge
Report this content DaveWBrown Written on: 29/04/2016
Hi, we traveled to Los Angeles at the beginning of the year and looked at Satnav charges - unfortunately I cannot remember finding what they charge but I do remember that we looked at the cost of upgrading our old satnav to USA maps and the cost was ridiculous. It was not easy to find the cost on their site (apart from taking their high value with GPS option) but we found a review on the ReveiwCentre that said at the end of 2011 "Alamo charge something atrocious like $12.99 a day for satnav hire". Since we were there for 21 days we found that we could BUY a new satnav with US maps for far less - so that's what we did. Unless it is obvious and we've both missed it I think the best advice (as Sheilah1092's answer) is to ask them - IF they'll come clean.
Asked by Lynbishton on 28th April 2016 Report this content
We are having private transfer on Sat 17th September 2016 to collect a hire car from Alamo at Las Vegas airport & dropping off at San Fransisco airport on Tues 20th Sept 2016. Is it easy to find pick up area and returns area please? Virgin Travel have booked a Toyota RAV4. Any help and advice would be appreciated & better times to collect and drop off. Thank you

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Answers (2)
Report this content Adaray4847 Written on: 28/04/2016
We have done something similar previously and found the arrangement easy.
Report this content carhiregenie Written on: 03/09/2016
I think you will find that the USA just does programmed transmissions. These are anything but difficult to utilize however, surely not as troublesome as manual.
Asked by Arnold41 on 27th March 2016 Report this content
I'm a 21 year old. I know I have to pay a big deposit on my credit card, but are there any hidden extras I will have to pay before taking the car?

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Answers (4)
Report this content yaisha Written on: 01/04/2016
Be very careful. The deposit is a PAYMENT deposit and they don't tell it to you. They call it deposit when it is just a standard payment that they refund after. So this money could make you lose the currency change rate conversion if applicable. If there is any scratch bigger than 10cm on the car you would probably lose the full deposit. Also, don't trust their aftersales service because they don't do what theyr promise to do as it happenned to me. If I have to book again, I would go to company like Hertz and budget. They might be a bit more expensive depending on the rent, but they are not as stressfull as Alamo Enterprise Rent A Car.
Report this content shellfromthedrain Written on: 01/04/2016
Also they may try to get you to upgrade the insurance to cover a lot more - The standard insurance is really basic and sometimes doesn't have cover for windscreens etc and the excess is usually high You can buy a policy on line for hire car excess insurance that's about £2 per day (the hire car company one will be Upward of £18) Look on moneysavingexpert if you're in the Uk it explains it better than I can on here
Report this content shellfromthedrain Written on: 01/04/2016
Make sure that you have the credit available on your card too - some companies can ask for more than. $1000 it will depend upon your age etc They just take a swipe like they would on setting up a bar tab usually What I've said about the excess insurance applies to every hire car company that I know of Alamo are one of the biggest rental companies in America they are very good on past experience I also use the excess insurance policy of I'm using a loan car when my car is being serviced
Report this content cs.schizas Written on: 11/04/2016
There are no hidden Extras. Everything it is very transparent. You have to remember that there are a lot to consider when you are hiring a car from any agency. 1. Will you take the car with a full tank and return it empty? It works out cheaper this way versus hiring it with a full tank and return it with full tank. 2. Will you want to pay for a full comprehensive insurance? This is expensive but if you do not, any damage to the windscreen for example, it will be very expensive as you will have to pay for its replacement. Also if you do not have full insurance coverage and have an accident you will be liable to pay for the repairs. Finally being under 25 the premium will be very high for rending a car from any agency. The price you are quoted, is the price you pay as long as you return the car the way you have received it. I hope that I have answered your question and give you a few helpful hinds.
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Asked by floridianvillas4903 on 20th November 2015 Report this content
I have my online check-in confirmation from Alamo for Orlando Airport. Do I need to go to the rental desk to do the paperwork or can I go direct to the cars in the car park to get my vehicle? Thanks 

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Answers (7)
Report this content yaisha Written on: 20/11/2015
They might block you if you don't have the paperwork they want. It happened to me and they just told me to go to Budget. You online confirmation is not a real confirmation. They can tell you that you miss some paper or whatever reason. It happenned to me in London Heathrow Airport.
Report this content SHEILAH1092 Written on: 20/11/2015
you need to go to the Desk with your paperwork. There are machines in the desk area that you can do the necessary on, if you do not want to wait in the queue.
Report this content WHeeps Written on: 20/11/2015
As long as you take your original booking confirmation, your online check in confirmation, driving licence and if you are a UK citizen(just in case) your DVLA code(replaces the old counterpart) you can go straight to the garage, select your car and drive to the exit where the representative will check you out. You will also need your credit card.
Report this content JeffersonConway Written on: 21/11/2015
You do need to go to the desk with your paperwork BUT be very very careful what you sign especily if they offer you an upgrade, as we were riped off to the tune of over $800.Yes $ 800.00. Read this- At the desk we were greeted by a very pleasant young lady who checked our documents and confirmed we were to pick up a Ford Focus, that’s right we said. She then asked where we were going, we told her we would be travelling around and would be dropping the car off in Los Angeles. Oh she said, I will give you a better car a Rav4, is that OK? Fine we said, she then pushed a form to us and quickly said sign here here and here I quickly signed and she then told us where to find the car. At no point did she mention it was an upgrade, at no point did she point out that there would be an extra charge, nor did she run through the extra costs. When we droped the car off the attendant said great all OK all paid up off you go. A couple of weeks later we found alamo had taken $858.66 from our bank for the upgrade we had not asked for. I would certainly have questioned the price as we had definitely not budgeted for another $858.66 dollars. We travel to America many times and are often upgraded automatically at no charge. This is the first time we have been charged extra and without our knowledge, then to arrive home and find Alamo had taken an extra $858.66 from our Bank account, is very much Sharp Practice. Do not trust them check everything.
Report this content tripper123 Written on: 22/11/2015
You practically have to pass the desk to get to the car so best to check all is well, they will then try to upgrade you, if you fancy an upgrade, haggle and you will get it for 25% of normal price especially if you say you came in on Virgin.
Report this content tripper123 Written on: 22/11/2015
You practically have to pass the desk to get to the car so best to check all is well, they will then try to upgrade you, if you fancy an upgrade, haggle and you will get it for 25% of normal price especially if you say you came in on Virgin.
Report this content Adaray4847 Written on: 06/12/2015
You do need to go to the Rental Desk to get everything confirmed and sign some paperwork.
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Asked by alan1947 on 26th October 2015 Report this content
I wish to hire a car at Orlando International Airport, I am 68 years old, does this present a problem? Any info would be appreciated.

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Report this content Dargonlady1972 Written on: 27/10/2015
I can see no problem at all! When you book in at the desk you only have to walk across the road, no steps to the Alamo garage to collect your car. Easy peasy!, and a great car hire company too!
Report this content Thurles2 Written on: 27/10/2015
That isn't a problem at all...I believe the age car rental companies are concerned about is 75 and over..
Report this content WHeeps Written on: 27/10/2015
This should be no problem. Usually car hire companies in Orlando have no issues up to age 70. After that they may charge extra for their hire. Once you have your reservation number you can actually check in online a few days before you arrive in Orlando, meaning you can go straight to the garage and select your own car. Just make sure you have your reservation,online check in confirmation,driving licence and credit card to present to the agent at the exit barrier. Very smooth operation.
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Asked by gilmoustev on 27th September 2015 Report this content
I have booked a rental from Tampa Airport and the cost was £289 can you tell please what would the amount be that will be blocked on my credit card till I have finished the rental? I don't use my card very often and want to make sure I have enough of a balance to cover the cost. Thank you

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Report this content Dargonlady1972 Written on: 28/09/2015
In my experience nothing is initially nothing is debited until you return the vehicle and checks are made. If you pay for your petrol then the charge is made to your account on return otherwise, no damage = no charge!
Report this content FamilyHBs Written on: 01/10/2015
Yes that would be the total amount which I believe is taken after you return the vehicle undamaged. We were offered to pay $40 extra so that we could bring the petrol tank empty if we wanted. Recommend checking in all your details online before you travel as well saved a heap of time and was so easy when arriving the other end.
Asked by Rowing43 on 25th August 2015 Report this content
Do we have to get a bus to pick up a car from Alamo or are the cars available from a desk at the airport terminal?

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Report this content tripper123 Written on: 27/08/2015
Where?, in Orlando its all part of the airport, they usually are at most airports.
Report this content CATTERPILLAR789 Written on: 30/08/2015
WHERE ARE YOU RENTING FROM?
Asked by Babyhippo on 20th June 2015 Report this content
I'm renting a car in next year in Orlando. Can I use my disabled badge or do I have to apply for one?

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Report this content SHEILAH1092 Written on: 23/06/2015
Yes you can use your British Disabled Badge in the United States
Asked by charliebeadle on 18th June 2015 Report this content
I'm hiring a car when I come to Florida in July/August. We've bought the platinum insurance which states we can have 3 additional drivers. My name is down as the lead driver as I booked the holiday, but it will be my partner that will be doing most of the driving. Should I get the lead driver name changed to his or does it not matter? Someone mentioned that they may not be allowed to drive alone in the car if they aren't down as the lead driver.

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Report this content Thurles2 Written on: 19/06/2015
It doesn't really matter, all named drivers can drive the car Wether the lead driver is present or not...
Report this content Dargonlady1972 Written on: 19/06/2015
No there is no need to change the documents, it is purely for admin. It doesn't matter who name is lead driver as long as when you booked you gave all the names of the people who are going to have access to drive the vehicle. Hope this helps. Anyone named is allowed to drive alone!!
Report this content tripper123 Written on: 19/06/2015
It wont matter, in orlando airport they wont even see who is driving it away! The will try to upgrade you at extra cost, double check what the extra cost will be as it will be charged when you return it.
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Asked by robertharrop on 17th June 2015 Report this content
I have rented a car at Mcann airport Vegas, about 10 times over these last few years, now I'm wanting to visit America again for 3 weeks in November. I'd like to know if there's an age limit? I'll be 76 years old, but I own and drive my own 2.4ltr Volvo S80,gti, I tour Europe in it no problem, but I've been told by a friend that there's an age limit, I won't go anywhere without a car, so it's important that I find out now before booking a flight. Thank you. 

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Report this content Dargonlady1972 Written on: 17/06/2015
I'm sorry but I don't know the answer to this. Give the car rental people a all or contact them via their website.
Report this content raggedpointinn Written on: 17/06/2015
As I usually rent from Alamo in USA and I am now almost 75, t his is going to be an interest for me next year, but I haven't yet checked, so cannot say for sure. Can tell you that it may differ from country to country (because Alamo uses different "partners" outside the USA and one or two local agencies even in USA (not, I think, in Las Vegas though) - it also differs from company to company e.g. Avis often requires medical certificate in support if you are over 75. Advice is : to find out phone Alamo UK or try going via alamo.co.uk or even alamo.com (although with the latter you cannot actually execute a rental if you are a British citizen).
Report this content Adaray4847 Written on: 17/06/2015
My Brother-in-Law is 72 and he was a driver recently. I suppose you could just email the car hire company to make sure.
Report this content CATTERPILLAR789 Written on: 18/06/2015
I rent from Alamo in thE U.S.A. 3 TIMES A YEAR. I was 76 in August 2014. I hired from Alamo @ Boston in October 2014 & from Alamo @ Atlanta in March 2015. I had no problems with either rental. When you make your reservation enter your license details @ the same time. this will flag up if there in an age issue.
Report this content robertharrop Written on: 18/06/2015
I tried to get the review centre,to see the answer to my question.I'm given a run around.Question 180164.I'm 76years old,I drive my powerfull private car every day,clean licence,And I can not get an answer,Can I Rent a Car from Mc Cann airport terminal,Vegas,Nevada. USA,?
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Asked by Kissimmee1 on 7th June 2015 Report this content
Is it cheaper to upgrade in the USA or in UK before departure?

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Report this content Adaray4847 Written on: 08/06/2015
Probably before you go.
Report this content Dargonlady1972 Written on: 08/06/2015
It would def be in UK
Asked by AlexandreCarvalho on 26th May 2015 Report this content
I had driven many times in Florida, and the international driver license was never used. I have one , but i think it's not necessary. Does anyone else know?

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Report this content Adaray4847 Written on: 28/05/2015
It's not necessary.
Report this content Dargonlady1972 Written on: 28/05/2015
Hi, no I in nosy o an international driving license , ow ever ou ways need to be photo ID when driving. Use your plastic license or your passport at all times.
Asked by rubz48 on 25th May 2015 Report this content
Do you require an International driving permit to drive in florida, if you have a UK photo driving licence.

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Report this content Dargonlady1972 Written on: 26/05/2015
Hi, no you don't need an inter driving permit in Florida. If you have a plastic license that is much better, otherwise you will need to carry your passport all the time you are driving as you need to have photo ID.
Report this content CATTERPILLAR789 Written on: 26/05/2015
No, your photo licence is fine as it also acts as your i.d. Take the 2nd part with you as well, but I rent every year in the U.S. & have never been asked for it. When you are making your reservation on-line check to see if you can register your driveng licence @ the sane time. If so you then will have peace of mind before you travel.
Report this content Thurles2 Written on: 26/05/2015
No you don't,a UK licence is sufficient. ....
Report this content Adaray4847 Written on: 26/05/2015
No,your normal driving licence is fine.
Report this content raggedpointinn Written on: 27/05/2015
Other answers are correct as far as I know, although last year the state of Florida announced its intention to make an IDP mandatory, then I believe there was such an outcry that the proposed regulation was abandoned! You do, however, officially need the counterpart although I have never been asked for it by Alamo in the USA - but then I wasn't asked for it either by the Wyoming highway patrol who flagged me down for driving 8 miles per hour over the speed limit on a dual road with no traffic on it, though he fined me about $70 on the spot.......! Take care.
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Asked by vincenzobove on 23rd April 2015 Report this content
I've rented a car with them from 23rd June until 3rd July. I would like to know if there is a security hold on the credit card and how much? Thanks

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Answers (3)
Report this content Palmarick Written on: 24/04/2015
Yes, there is. Recently, 'Enterprise' , now the parent company of Alamo in the UK made me pay out £300 as the deposit for a weekend Alamo rental.
Report this content raggedpointinn Written on: 25/04/2015
Depends where the rental is booked. As another member has said, Alamo in UK uses Enterprise cars at several locations in UK, Ireland and elsewhere in Europe; a hold may be placed on card even for a Pay on Arrival booking, but the terms and conditions should always tell you if there is a no-show or cancellation after the stated deadline. On the other hand, Alamo branded rental locations do not usually apply these measures, certainly not in USA for example.
Report this content pamhuber Written on: 25/04/2015
I would stay right away from them as we felt we were ripped off to the tune of $1200 AUD........
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Asked by andyackles on 10th March 2015 Report this content
I'm renting a convertible out of San Francisco around 13th May this year and just wondered which model car I would likely get? Will it be the Mustang or the less appealing Chrysler 200? Thank you.

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Report this content raggedpointinn Written on: 12/03/2015
Couldn't say! If you haven't done this already, check by trying rental at alamo.co.uk, using pickup station you want (SFO or downtown?) - this will show which models they normally expect to have there but you can only choose by grade (size), you cannot specify model in advance booking if there is more than one model in the grade. Otherwise, you can of course ask to have the one you want at the rental pickup counter; if it is at SFO (the airport) though, the counter person will give you the contract wallet with the size/grade marked on it, you take the wallet to the desk person in the parking garage and he/she will indicate the car(s) you have to choose from - the keys are in the cars and you just choose the one you want.
Asked by myhamiltoc on 5th March 2015 Report this content
I am flying to Orlando and have a car organised can I get it without a credit card as I do not own one?

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Report this content Adaray4847 Written on: 07/03/2015
You will probably need to leave a U.S. Dollar cash deposit.
Report this content raggedpointinn Written on: 08/03/2015
Debit card drawing on your UK £ account is OK provided you have the money in the bank, but cheaper and easier to use US $ cash! See Alamo.com for deposit info, it may be substantial.
Asked by robson.susan1 on 8th February 2015 Report this content
Do they have a people carrier that holds 12 people and 12 suitcases and hand luggage?

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Report this content CATTERPILLAR789 Written on: 10/02/2015
as i do not know which country you wish to rent from i have checked some alamo u.s.a. sites. the largest people carrier i have found is @ miami airport. this is a 15 seater but lists the full size luggage load as 7 pieces. other alamo locations i checked do not advertise a 15 seater. i suggest you contact alamo & ask for the vehicle you require
Asked by richarddevine on 29th January 2015 Report this content
It advertised a free additional driver online and then when I go through the booking it asks for payment. Has anyone else had this problem?

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Report this content BobShaw Written on: 29/01/2015
My experience was in California. The site said free additional drivers but it wanted payment as you said. I called Alamo and they said leave it as the named driver and just tell the clerk when you go to collect the car that you want to add a driver. Free in California but don't know about the rest of the USA. Hope that helps. Very helpful over the phone I have to say.
Report this content Thurles2 Written on: 29/01/2015
I use alamo gold at all times as this covers for 3 drivers and a full tank of fuel and it isn't a lot extra but covers for any changes you want to make at the rental counter well worth considering. .....
Report this content raggedpointinn Written on: 29/01/2015
I have never had this experience, although one of your earlier answers suggests that this may be a current problem with the website. On may many previous rentals in California, the extra driver has always been marked "included" in the breakdown of costs provided before you finalise the arrangement. However, if you are renting in USA, CA is the only state in which you get this included unless you use Alamo Gold, whic I do find to be worth its extra charges.
Report this content Vivdoyle Written on: 31/01/2015
As with virtually ALL specials be very careful to read all the fine print...then print it out. I had an issue similar, and when I got to my destination to pick up my vehicle I pulled out the reams of paper, and after a short discussion with the Manager they stood by their special. They did try the "you needed to book on line..." at which I pulled out the reservations and said DUH! Adjustments must be made before you drive off! Again look at your final paperwork. Use a reputable credit card company, knowing that with the facts in front of them they will question and refund the charges if they suddenly appear. For the life of me I do not know why these major merchants keep trying it on? It could be that the adjustment will appears when you proceed thru checkout also. Good Luck
Report this content pamhuber Written on: 31/01/2015
Watch them in UK, we asked for an upgrade to a better car and was quoted 30GBP total to upgrade, then they charged us 40 GBP PER DAY and wouldn't even refund us the difference between what was quoted PER DAY and what was charged, we had a trainee customer service chap ( or should I say lack of service chap)..... rip off merchants. We'll never use them again.....
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Asked by 13013hoops on 2nd December 2014 Report this content
Can I hire a car in San Franscisco and drop it off in Las Vegas?

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Report this content raggedpointinn Written on: 05/12/2014
Yes, but unless the rules have changed, you will have to pay a drop-off charge as extra if you drop outside California. Can't remember how much but you can find out by starting the booking via Alamo.co.uk - just put in pickup as SFO and dropoff at LAS and the rental calculation will include the interstate charge if payable.
Report this content Thurles2 Written on: 29/01/2015
Yes but you pay extra for dropping off out of state....
Asked by lynnelord on 17th November 2014 Report this content
We are travelling to Orlando and have hired a basic Chevrolet Spark or similar as we thought originally that there were only two people in our party. There will now be four people and four suitcases. Would it be possible to upgrade the car and insurance when we arrive at the airport?

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Report this content CATTERPILLAR789 Written on: 18/11/2014
YES, YOU CAN UP-GRADE @ THE COUNTER. IF YOU CAN, DO IT ON-LINE BY AMENDING YOUR BOOKING. THERE YOU WILL HAVE THE TOTAL ADDITIONAL COSTS FOR YOUR UPGRADE. IF YOU AGREE YOU JUST CONFIRM IT & THEN PRINT OFF YOUR NEW COPY. WHEN YOU GET TO THE RENTAL COUNTER ALL YOU HAVE TO DO IS SIGN THE RENTAL AGREEMENT. NO DECISION MAKING @ THE COUNTER @ YOU KNOW THE PRECISE COST BEFORE LEAVING FOR YOUR JOURNEY. LLOVEFLORIDA IS SPOT ON WITH THE COMMENT THAT IT IS CHEAPER ON-LINE.
Report this content raggedpointinn Written on: 19/11/2014
Only if you booked via Alamo direct or their local franchisee - then you should proceed as stated by Catterpillar789. If you booked a prepaid rental via a thrid party agency, you'd have to get in touch with that agency before travel.
Report this content Adaray4847 Written on: 20/11/2014
Yes you can upgrade when you arrive at the Reception desk to sign the agreement,etc.
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Asked by bhups67 on 13th November 2014 Report this content
Im looking to hire a car in Orlando? What is the deposit required with Alamo?

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Report this content Iloveflorida Written on: 14/11/2014
When I last rented an Alamo car from Orlando I did it online and was given the option to pay upfront (which was less than the counter price) or simply to make the reservation. There was no deposit involved. They do take imprint of your credit card at the counter though, in case you damage the car.
Asked by rosriley on 1st November 2014 Report this content
We have booked an Alamo car in Tampa airport. I am concerned that we may have to get on a shuttle bus to collect. Please let me know? When I phoned the lady was not sure, and being pensioners this is very important to us.

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Report this content Dargonlady1972 Written on: 03/11/2014
Sorry have not flowin intoTampa but I'm sure if you were to call them for n the freephone number they should be able to adv you.
Report this content raggedpointinn Written on: 04/11/2014
Just Go to Alamo, start a rental transaction at Tampa (which of course you don't have to finish - just cancel or exit before confirming) and you will be able to find the location of the rental station along with its opening hours(almost certainly 24hrs) and you will see whether it is on-airport or off-airport. Wife and I are pensioners too! Have used Alamo airport shuttles many times, though not at Tampa, they are reliable and handling baggage is no more difficult than having to load it into the rental car anyway.
Asked by SCREWDRIVER on 17th September 2014 Report this content
On September 30th, 2015 I will be arriving in the Port of Miami Terminal F. Would they bring the transport to pick us up? I am wanting to hire a minibus one way to Disney World car care Orlando. We are 10 passengers and luggage .Could we pay through the UK site?

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Report this content Dargonlady1972 Written on: 19/09/2014
Never been to Miami but would think that car rental car park would be on site My adv would be to book in uk before you go as there could be a problem havin to pay CDW and SLI if booing in US Have a good trip
Asked by KAS31 on 8th September 2014 Report this content
If I hire a car in the USA can I take it into Canada for a short period whilst on my driving holiday?

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Report this content raggedpointinn Written on: 08/09/2014
Yes.....into Canada OK, although you do have to return the car in USA. Note that whilst Canada is OK, Mexico definitely is not". Also, if you are not a US citizen, remember that the ESTA programme does not apply to entry over a land border, so on re-entry you will have to pay the US Border fee ($11 when I did it but that was in 2012) and this must be paid in US dollars, cash only. Also,they will ask re prohibited goods and will probably inspect the trunk. Check US CBP for prohibitions as they may include e.g. fruit, milk, etc.
Asked by petitioner on 24th August 2014 Report this content
If I hire a car from Orlando International Airport on arrival from the UK where would I collect the car? And what would be simplest route to Emerald Island Resort, Kissimmee? Thanking you in anticipation of your assistance.

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Report this content CATTERPILLAR789 Written on: 27/08/2014
Alamo's rental desk is located in the terminal @ Orlando Airport & the car's are also collected @ the airport. No shuttle bus required. For the best route from the airport to your destination go on-line to a site such as MAPQUEST,enter your start & end points,then print it off to take with you.
Asked by berniesmith1 on 6th August 2014 Report this content
Do Alamo offer a shuttle service from Fort Lauderdale Cruise Terminal to the pick up point at Fort Lauderdale airport or can hire cars be picked up at the cruise terminal?

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Report this content raggedpointinn Written on: 09/08/2014
Try asking them on their website!
Asked by Sueedavis on 24th July 2014 Report this content
We are going to Orlando shortly and have booked car hire Alamo with Virgin. We want to book in online but do not know what size car seats we will require for the children in our party. We have a 2 year old, 3 year old and 5 year old. What seats do we book? Also we have an 8 year old and 11 year old. Do they require seats? Someone told me that they do, but not required in the UK. 

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Report this content Dargonlady1972 Written on: 25/07/2014
I am sure you will need your children's seat which you use in your car at home in uk especially for the three youngest . You will be able to take them with you on your flight with Virgin they are very good. In the USA they do not have astringent laws about the children's car seats as we do here and it is quite expensive to hire with car rental. Not 100% re the older children a lot depends on their height too. Be aware you can buy car seats in Walmart quite I expensively. Enjoy your holiday!!!
Asked by kyra14 on 21st July 2014 Report this content
I recently checked my receipt and I have noticed a concession fee, can you tell me what this is for? Thanks 

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Asked by Lane2008 on 21st July 2014 Report this content
If I hire a car in San Francisco for 2 weeks and drop it off in LAX will there be a drop off fee, given that it's the same state?

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Report this content JonLow Written on: 21/07/2014
Last September I picked up a car in Orlando and dropped it off at Miami, at no extra charge.
Report this content raggedpointinn Written on: 21/07/2014
Normally, there is no dropoff charge between cities within California. I do as you do, generally in the other direction, a good many times in 25+ years with Alamo and have never had to pay a dropoff fee. Incidentally if you want to have an extra driver there is normally no charge for that either in CA, but this may be only if you use Alamo Gold.
Report this content AlexandreCarvalho Written on: 22/07/2014
I did it and didn't pay any fee .
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Asked by Gerardronchon on 20th July 2014 Report this content
We're on holidays in September and have prepaid with Alamo from Portland for 11 days and from San Francisco for 6 days. Our two vouchers have been confirmed with 3 additional drivers. Do we need an "international-driving-licence"?  Or is the french driving licence is okay?

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Report this content raggedpointinn Written on: 21/07/2014
Alamo will accept a UK licence at all USA rental stations as far as I know, but I can't confirm that a French licence would be acceptable - I'm not familiar with them but unless they contain an English language translation I would think it doubtful. Suggestions: try calling Alamo licensee in France - they may know from experience; OR, be safe by getting IDP for all drivers.
Asked by bp1508 on 14th July 2014 Report this content
I have booked a car through Trail Finders for an Alamo Car Hire. We have booked an S4 full size car. There are 4 passengers (2 adults plus 2 children). We have 4 items of luggage plus 4 pieces of hand luggage. Will the boot of the car be large enough to fit all our luggage?

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Report this content raggedpointinn Written on: 15/07/2014
Alamo will not usually guarantee a specific model for your rental, only t hat (in your case) it fits their definition of S4 for that location. You haven't mentioned the rental pickup location in your question, but you may be able to find out by doing as follows: Go to Alamo and "pretend" you are going to rent the car direct from alamo (or their licensee) at the actual pickup location, preferably for approx. your actual dates. Specify you want an S4 car. You should then be able to see a picture representation of the number/size of bags (suitcases) which Alamo consider can be fitted into the trunk/boot. You MAY, or may not, also be offered more than one type of S4 and/or be able to see what the actual car model is or are at that location. Obviously, duck out of the transaction before you actually commit to the rental!
Asked by Buchanansb on 6th July 2014 Report this content
Can you tell me how much Alamo will charge with regards to airport taxes and surcharges on arrival in Orlando? We have purchased car hire via Virgin Holidays, our stay is 21 days.

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Report this content raggedpointinn Written on: 07/07/2014
If you haven't already, first check with Virgin to confirm which local charges are excluded from your holiday booking. Then, visit Alamo website. Start to make a booking at Orlando airport which is identical to the booking provided by Virgin, i.e. same dates and same car group. If you follow the instructions, you should find that BEFORE confirming the booking (pay now basis, not a pay local basis) you can see a breakdown of the total rental charges including local taxes and surcharges etc., from which you should be able to identify the excluded charge amounts in US$. Obviously, you must not conclude the booking though. Also remember to include in your "spurious" booking any extras you have included in your Virgin deal or would wish to purchase locally, e.g. child seat. Remember that if you have a GPS (satnav) it will probably be workable in the US - renting locally from the rental operator is very expensive.
Asked by Raybuch on 20th June 2014 Report this content
booked online with alamo at barcelona airport when do i pay for my hire as this option was not on ther website? just worried they are going to charge me more than quoted

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Report this content Dargonlady1972 Written on: 23/06/2014
Have only used Lamo in the USA but booked via web site at home in UK When making my booking I paid there and then and had no problems at all when picking up car in USA No further charges have been made! The only thing to remember is that sometimes, depending on the agreement I have been charged for Petrol when returning car empty. Sometimes you can opt to pay up front for full tank then bring back empty so there is no extra charge Have always been more than happy using Alamo when in USA
Report this content psyflux Written on: 23/06/2014
I agree with DragonLady. Everything is usually paid upfront and you shouldn't have to pay a penny at the desk. Most hire companies now seem to try and sell you enhanced breakdown cover as the base cover is just mechanical(not for punctures etc.)and watch out for them using a partner in some locations who may try and sell you additional CDW.
Report this content raggedpointinn Written on: 23/06/2014
In most countries other than USA, Alamo brand rentals are handled by a local licensee (in USA this may still be the case at some locations only). Probably Spain, like the UK, has a country-national licensee and in my experience these are only marginally more likely to try to upsell and make extra charges than Alamo corporate locations. Note that it may depend on which country website you use to book - alamo.co.uk is operated by the UK licensee, not by Alamo. Again, it has been my experience that Alamo in most cases does offer a choice between "pay now" and "pay local". Pay local may often be more expensive but depends on exchange rate at the time,but may be a better bet if your flight arrangements are not deifinitely assured or if you are otherwise in doubt that you will collect car on time - even though prepay vouchers can usually be refunded in some circumstances there will always be a financial penalty.
Report this content grumper Written on: 23/06/2014
First thing: Check with Alamo that they are not subcontracting to Europcar which they do at a number of airports. If they are then AVOID,AVOID,AVOID as Europcar will try every trick in the book and when it goes pear shaped, Alamo's and Europcar's customer services are poor. Check their reviews if you don't believe me. Personally, I would never book with Alamo again. I believe that Alamo's reputation in the States is somewhat higher than it is in Europe, possibly because of its association with Europcar over here.
Report this content bill10 Written on: 23/06/2014
i agree with the other two people have always paid upfront and not needed to pay any more when I got the car
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Asked by lbridges1406 on 10th June 2014 Report this content
I am travelling to the US from the UK and want to hire a car but unfortunately I recently lost the card part of my driving licence. I have the paper part which is a legal document and I will obviously have my passport. Will this suffice to prove who I am and that I can legally drive and therefore hire a car with Alamo? Thanks for your help.

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Report this content Bcatch Written on: 11/06/2014
The card part of your licence is THE LICENCE and therefore the most important part. Although I always take the paper section for presentation at the car rental desk, as required by most rental companies, I have never been asked to produce it. If you haven't done so already, you should apply for a replacement licence immediately as driving without one is illegal in the UK and abroad. BC. UK
Report this content Paul_taulis Written on: 11/06/2014
My advice is to contact them and ask that very question. You will be well advised to get their answer in writing and the name of the person supplying you with the answer. I would beware of trying to hire a car from Alamo without having all the t's crossed and the i's dotted. I found them to be very slippery and totally unconcerned with the inconveniences and hardships caused by their "jobs worth" attitude. My best advice would be to go elsewhere. Sorry Alamo, but after the way you treated me even Davey Crockett couldn't help!
Report this content Dargonlady1972 Written on: 11/06/2014
No problem at all as the paper type is the full license. Alamo will accept the paper with no questions asked Just as a side!!! When driving in car in Florida you must always have a means of ID just in case you are stopped therefore you will always need to carry your passport which has your photo I'd. The plastic licence covers this so maybe a good idea to get a replacement if you will be visiting Florida again in the future,as it's a pain carrying you passport all the time Enjoy your visit!!!
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Asked by NeilDevonshire on 22nd January 2014 Report this content
Can I hire a car in England, take it to Ireland and return and drop off in England?

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Asked by mandy7 on 11th January 2014 Report this content
Can I use a debit card when hiring a car from Alamo as I do not have a credit card also I have a normal pink driving licence not a photo one am I OK to go ahead and book? Also do they require a deposit when I collect the car?

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