Ring RPPL360 Reviews

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“Ring Automotive RPPL360 - FIRE RISK!”

★☆☆☆☆

written by on 05/04/2023

I've received an email from the Amazon Product Safety Team that the "Ring Automotive RPPL360 jump starter" I bought 3 months ago and has been in the boot of my car since is faulty, in fact dangerously faulty, they said in the email: "The Office for Product & Standards (OPSS) has published a recall notification about the below product that you have bought on Amazon.co.uk due to the following risk: fire. More information can be found in the official notification below" I can not post the link to the UK government website detailing the official notification as links are not allowed in reviews, but following the link I understand there are two faulty batches, it says: "Risk level: Serious The product has been identified as presenting a high risk of fire. A manufacturing fault can lead to the sleeving on the battery cable being damaged by a solder pin of a component on the PCB. This creates the possibility of a short circuit and the PCB overheating. The proximity to a lithium-ion battery presents a risk of the battery igniting. Corrective action: Consumers should immediately stop using the RPPL360 jump starter. Store the product outside, protected from water and rain. For further information contact the retailer for the up-to-date advice for obtaining a refund and disposing of the unit." I am happy with the product (putting aside the whole fire thing) and just wanted a replacement which doesn't have "a high risk of catching fire"!!, But in the last 3 months the product has more than doubled in price, so for me to return the product and then go and purchase a new one, it's costing me over £50 out of my own pocket for something that is my fault. Talking to Amazon they would just refund, no replacement, they pointed me towards Ring Automotive, I called them and had to left a message with the customer services department because surprisingly nobody was available, 24 hours later I still had this jump starter pack in my back garden and no phone call from Ring Automotive, so I called again. I got through to the person who apparently is handling this recall, basically his attitude stinks, he said that because I wasn't a customer of Ring Automotive they wouldn't deal with me, if I bought through them (their website) they would have offered a replacement but because I bought through Amazon I'm not a customer of theirs, even though the product says Ring all over it... I explained that I had his poorly manufactured charging pack lying in my back garden which according to a government department poses a serious fire risk, he offered to send me some sort of fire protection bag to dispose of the unit in, but with no offer of even a refund. Basically unless you buy directly from them, they don't care, they don't seem to care that they are the manufacturer which has produced a dangerous product. I'm disgusted with Ring Automotives attitude, they have created a faulty and potentially very dangerous product which could - if it started a fire could cause the loss of property and unchecked potential the loss of life. Their attitude on the phone is they don't really care, there was no apology or understanding that I am the customer dealing with the problem created solely by them, all they wanted to do was get rid of me and not help replace their shoddy product. I have been using Ring Automotive products for over 30 years, obviously I won't be going forward. Don't buy Ring Automotive products, they can potentially destroy your property and your life.

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