written by Alyson42 on 14/04/2023
would give 0 if i could order 2 sets for the same car industrial rubber turned up not very good quality very thin and not full rubber had carpet edge and backing one set didn't even fit incurring locations were no where near the part in the car asked for a refund back and forth for 2 weeks now number is blocked i wouldn't recommend this company i got better ones from halfords for half the price and i didn't get my no quibble refund as stated on website found the guy on the phone very rude
Click here to buy Car & Motorbike Accessories on Amaonwritten by Uncletray on 16/07/2020
I’ve been waiting since December and I did not receive anything to this day
Click here to buy Car & Motorbike Accessories on Amaonwritten by Boro58 on 14/05/2020
PLEASE. Do NOT buy any product from this company. I paid for my purchase on 18th of February 2020 and as to date I have not received my paid for car mat nor have they refunded my money. I have been contact via email to someone but to no avail. They sent a tracking number that shows to update or any status. Please put them out of this by avoiding them like a plague. I wish Instagram will stop promoting their ads to unsuspecting subscribers.
Click here to buy Car & Motorbike Accessories on Amaonwritten by smackintosh on 04/03/2020
I paid the goods. never received them. never received my money back. Do not buy from this company.
Click here to buy Car & Motorbike Accessories on Amaonwritten by Stevoid on 01/02/2016
My missus ordrred a set of Astra GTC mats and selected the "free upgrade" of red trim. When they arrived they were not "prestige" at all, but some stiff, paper thin rubber backed rubbish. They advertise "900gsm weight" - which, to the uninitiated is about the same as stiff craft paper or lining paper on your walls. But in the small print, their "get out of jail free card" is tucked away - If you order ANYTHING other than the standard black with black trim, this counts as a "custom made item" and distance selling protection does NOT apply to you. Be warned, these are thin, rubbish, made-from-a-roll trash and you will be better off getting the £4.99 ones from Asda (which are of intimately better quality and at least hade a heel pad. Their customer service comes from the Notth Korean School of Beurocrats and after being on hold for 15 mins in "position number one" your call will be sacked. The only consolation you may have is knowing that the owners of this "business" are human, and they haven't found a cure for cancer in humans.
Click here to buy Car & Motorbike Accessories on Amaonwritten by 401Hunt on 03/06/2015
I ordered car mats and within 4 days of use the driver side mat started to frey at the stitching. I sent them a email and they took two days to get back to me and requested photos. I sent the photos but no reply again! I emailed them twice and didnt get a reply until I went on to their website and used the contact form. The reply I got was that they didnt receive the photos and that car mats are a "wear and tear" product! After 4 days use? Shoddy workmanship and the worst customer service ever! I have now read other reviews that state they use stalling tactics so you get fed up and give up. I swiftly emailed back to have my email returned with the message that the recipient has blocked me! Can't believe people like this think they can get away with this! Trading standards is my next call!!!!!
Click here to buy Car & Motorbike Accessories on Amaonwritten by Selenas341 on 20/01/2015
Took delivery of car mats for my Mercedes, they didn't fit and were absolutely awful, cheap and nasty. Tried to contact by phone, on hold for 30 minutes, emailed twice, no reply, shocking company, DO NOT USE THIS COMPANY.
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 19/07/2014
I ordered mats for my Honda Civic, the mats they sent are far to big, they are Not luxury deep pile velour, they are thin Nylon and as stiff as a board, they don't even lie flat, they are Cheap rubbish. I have sent over a dozen emails, and had 2 reply's, first they ask me to photograph mats so they can see the shape of the mats they have sent, so I did this against a cream carpet, the mats are navy blue, this was not good enough, they need them photographed in the car, even although I explained the were far to big to fit in the car. the now have failed to answer any of my emails. I will continue to send them 2 dozen emails a day to they respond and return my money, Please avoid this company like the plague. its a cheap nasty sub standard company selling cheap nasty sub standard products. AVOID. AVOID. AVOID.
Click here to buy Car & Motorbike Accessories on Amaonwritten by Jeeves3 on 30/06/2014
Ordered standard mats in grey for Kia Rio2, but what arrived were 'special price' mats in black fleck with the wrong fixings. Sent a mail requesting replacements the next day, but heard nothing after 2 days so tried calling them only to be put on hold for 15 minutes at #1 in queue, so gave up. Re-sent mail and this time got a very apologetic response and the promise of replacements within 2 days. These ones were as ordered, so now happy but a shame it took 2 attempts.
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 31/07/2013
Over one year ago I was supplied black-rubber mats for my Mercedes A-Class 2012. The were made-to-measure and fitted perfectly. Noy only do the enhance the interior of the car the keep the floor perfectly dry in we weather. The Company CARMats.com, gave me excellent service throught the ordering. I would certainly recommend this company for supplying floor mats to any A-Class Mercedes.
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 03/05/2013
Ordered the car mats but did not come with the right location holes. This was sorted out but had to call several times and emails get ignored. Held in a queue for nearly 20 minutes once. Misleading description on the website for top of the range Prestige says '1 cm thick, 900 gram pile' but got verbal confirmation that entire carpet including the mat was 1 cm thick, so the pile itself is not 1cm thick. The carpets don't feel top of the range at all. The call centre guy, simply said if I was not happy I should send them back.
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 26/03/2013
I ordered some mats for my Fiesta and the drivers mat didnt fit. Apparently it was my fault because I ordered oval mat holes instead of round ones. The website doesnt allow foe any other style. They have dropdowns to order colour style and edging but not the important bit the fitting. They are redesigning the website but not before I have been sent the wrong item I asked them to replace them and they said they would if I paid another £13 on top of the £41 I had already paid. I wanted them to replace the drivers mat only as the rest were fine. They were completely intransigent. Steer well clear of this lot. I wish I had read other reviews
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 03/03/2013
Ordered for a Honda Civic. I was emailed on despatch with a tracking reference. They arrived in 4 working days. We chose the medium quality Velour mats which included the boot mat. I didn't read reviews prior to ordering and am glad I hadn't or would have been put off. Because, the mats are very well made a nice quality and excellent fit. The genuine Honda mats are more than double the price and don't include the boot mat, so really good value for money. From my experience I would certainly recommend and would buy from them again.
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 12/09/2012
We ordered a mat for our vehicle, when it arrived it did not fit and was interfering with pedals. Phoned to get return details and spoke to a very rude and ignorant man. He said it was our fault and to take it up with Fiat and would not accept return. We buy various items on-line and have never had a problem with returns before. He eventually hung up on us so we decided it was not worth pursuing and have purchased elsewhere. This was one nasty piece of work so beware!
Click here to buy Car & Motorbike Accessories on Amaonwritten by on 21/08/2012
Two weeks ago I ordered car mats and a boot mat, 5 days later the mats for the car turn up but no boot mat and the mat for the drivers side doesn't fit! When I called them I spent 25 minutes on hold just to be told it would be a few more days for the boot mat and they would send a replacement mat out as they have two different versions even though only one is advertised on their site. I wait another 4 days, send 2 emails and hear nothing! Call them again, 20 minutes on hold and an extremely rude unhelpful man answers, they are having problems with the machine that cuts boot mats.... I'm advised it will be done in the next few days. I wait a further 4 days and send an email, no reply and no boot mat. It's now been 2 weeks and I'm still yet to receive my boot mat, my replacement mat or any reply to my emails.... They offer a great price but the customer service and product isn't worth it! Buy elsewhere, they are terrible company to deal with!
Click here to buy Car & Motorbike Accessories on Amaonwritten by mchaelraynor on 27/12/2011
I ordered a boot mat for a Land Rover Discovery on the 10th November 2011. Delivery was supposed to be in 3 to 7 days. Today on 27th December 2011 it still has not arrived. I telephoned Mrcarmats 10 (ten) times pior to Christmas and a variety of promises were made, non of which have been kept. I have been told several times that it has been despatched via FEDEX but a tracking number has not been provided. This may be some kind of scam site (mrcarmats.com.)or they may just be incompetent or have no concept of customer service.I guess I will know which when I try to get my money back.
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