I had the misfortune of having my vehicle booked in for repair by my insurance company following an accident. What should have taken a week at most ended up taking 2 months. This was mostly down to the abysmal communication skills of the staff. They are friendly enough when you eventually get to speak to them but they have no idea about customer satisfaction. My repair initially took 1 week but the car was retained for a further week as every time I phoned to arrange collection there was a different excuse why that car was not ready. This ranged from geometry checks, computer code resets and valeting. the car only had scratched paintwork to be repaired. when i eventually got it back, they had not completed the repairs and it had to be booked in again. This time around the repair was delayed by a further week as they could not provide a courtesy car on time despite arranging it beforehand. I was asked to wait for 10 mins until the driver showed up, but gave up after nearly an hour as I had to be at work When I did finally get it booked in, guess what, no courtesy car again and I ended up taking the managers own runabout. Most of the updates on progress had be obtained via the insurance company as i could not get a reply by telephone. They have plenty of staff in reception but they operate on a strict demarcation and will not pick up a ringing phone if it is not their subject area. If your insurance company wants to book you in to vespers, please ask for an alternative unless you are prepared for a long wait.

First you have to find a parking space in what seems like car park chaos! Priority has clearly been given to new car sales than for customers. You then have to register at the front desk before you can be seen. They take your basic information and ask you to be seated. There is a long service desk split into multiple brands. Two are for Ford with only one in use. Other member's of staff are busy working away but not serving customers. Eventually my details get passed to anyone who can see me. I had a pleasant conversation with the lady who booked my car in but what seemed like a lot of faff and waiting for something so basic. I've gone through this twice now. Once to book the car in and second to hand over the keys. It's not very customer friendly because customers don't want to be hanging around. I blame upper management for poor design. I'm sure Vospers are busy but when your only point of contact is with clerks it is not a confidence inspiring experience.

Well what can i say about Vospers Truro, terrible customer service and they have no idea what they are doing, so dont take a car there to be fixed, it will cost you more later to put their mistakes right.They call theior mechanics technicians, Hmm i would use that term very with some restraint, and not what i would call them. They dont miss a trick to make a few quid extra if you are stupid enough to stand for it. A Simple job of refilling the gearbox with fluid and replacing the filter, over filled fluid every where yet they deny it was their fault despite taking it to another specalist dealer whgo gave me a full report of how the gearbox was over filled and had to remove nearly a litre of fluid. Now taking court action to get my money back.

I used Ford lease for my new Ford Fiesta ST, when it had a problem i called Vospers who had sullied the car to me. after trying over 10 times to get to speak to service reception i eventually got someone to answer, they told me i had to wait four weeks for an appointment, not happy but had to meke the appt, unfortunately when we took the car on a transporter to Vospers they had no record of the car being booked in, so we had to wait a further two weeks, eventually we got the vehicle into them but they could not fix the car because they said there was no fault codes, but the car would not run properly and was so rough we could not drive it, we are still waiting a further 6 weeks later to get the vehicle back into them, and they have now said that we must take it somewhere else. they are possibly the worst main dealer in the world. totally lacking in customer skills or customer service and still i cant drive my bew car. please do not go to these guys

Someone went into my car, as I bought it from vospers I thought I would ask the insurance company to use them to repair car. Everything was fine, they picked up car and said somone would call me in a few days, no-one called, so I called them to see what they thought and how long it would take. They said not long and should be ready in a few days, someone will call me. So again I waited and no one called so I called them and they said, that it will now take about another week because they are waiting for another part to arrive, someone will call me next week. I waited over a week and then yesterday get a phone call from the rental company telling me that they have phoned vospers and car should be ready by the end of thursday and to drop rental car back Friday, that someone from vospers should be in contact. So I wait all day Thursday, no call, friday I wait, lunch time I get another call from rental company telling me it won't be ready till later today and they can't drop it back till Tuesday, someone from vospers should be in touch. I'm fuming, this accident was not my fault at all and I should of gone with someone else to repair car, from them saying a few days to it being over 2 weeks before I get my car back. If they had kept me up to date I wouldn't be so annoyed but they haven't rang me once. I need my car as rental I can't take my dogs in it. Get your act together vospers and start communicating with your customers, it only takes a second to phone and keep a customer in the loop.

Bought a new transit from vospers Exeter, My first ever new vehicle. Faults galore, asked to drive another van to compare if mine was as it should be, Manager personally contacted me to tell me that I was wrong and he would not allow me to drive another. When sold the van I was not informed it had adblue or where to purchase it.... They drove it 100miles to clear a fault and I had to battle for fuel to be out in it when it came back at the bottom of the red. 6 weeks lead time for the 1 and only courtesy vehicle......That is one vehicle serving thousands of ford van owners under warranty and undoubtably more. I cannot stress how poor the aftersales by the sales team in particular is. Everybody I have spoken with has had the same experience and will not purchase from there again.

Bought a brand new Nissan Cabstar March 2013, after a couple of months noticed rust running down outside of cab. Contacted them and they said bring it back. Took it back and this gentleman said it was "slight corrosion", not rust. Also quite a bit of "corrosion (rust), on chassis and around fuel tank straps. He took photo's to send to Nissan! I've heard nothing back. After many calls and false promises, I've given up on Vospers Plympton, and Nissan. NEVER, to buy there again. + I've heard i'm not the only one!!!!! Don't Buy From Them!

Would not even give it one star! Plymouth vospers are absolutely useless! No help what so ever, get passed around 4 people three times and still didn't get the information on what I wanted to know about my car. Dropped my car off at 8:30 got told it would be an hours job, 4 o'clock came and still it hasn't been looked at. The customer service is diabolical and the honestly do not care if you have a life outside of your car.

I ordered a Kuga on Jan 14th 2015. The car showed as being built, in stock and ready for sale on the dealerships computer system - presumably linked to Ford's. The car was ordered with a collection date of March 2nd - 6 + weeks away from order date. Due to the lack of printed literature for the car, over the space of five weeks I must have spoken to the dealership close to ten times and almost always finished the conversation checking that all was ok with my collection date and being told all was fine. Yesterday, exactly a week before I am due to collect the car I get an email from them telling me my car will not be with the dealership until March 14th ! After calling and emails it seems that the dealership have placed all the blame on Ford logistics as they say that suddenly my cars ETA has been changed by Ford and there is absolutely nothing they can do. It seems, and I quote " I am one of hundreds over the years " that this has happened to ! They are of the opinion that they have done nothing wrong as the change by Ford is beyond their control. So ordering a car from them 6 weeks before collection, that is in stock, being told that all is ok by them, as recently as last week, is not something that Vospers Ford feel any responsibility for. Treat this as a warning - don't let the same thing happen to you. Fore warned is fore armed.