I had been shopping around looking for a used 4WD vehicle and saw one advertised at the Leeds branch of Stratstone Honda. I was given an approximate valuation for the part exchange (subject to seeing) and was promised if I was not happy they would refund my petrol costs. The car was exactly what I was after but the customer service left a lot to be desired and after returning the customer service satisfaction form received in email, 40 seconds later I had an irate manager on my phone demanding to know why I left a low score !! Well, as explained to him, the only reason I stayed is because the car was exactly what I was after or I would have left. The following basically outlines the day .... Best part of 7 hours in a car showroom in total and the infamous quote of \"I will be 5 minutes sir\" .... Stratstone speak means 20 mins later Initial viewing of the car was good though asking where the switch was for the roof lights and how to fold flat the rear seats seemed to be impossible to answer. No record of the Radio PIN code either and a promise to get back seems to have fallen on deaf ears .... I will of course update this posting if that situation changes. Sales executive then looked over my car and then walked back inside saying \"I will be 5 minutes sir\" .... 20 mins later returning. Test Drive time ... oh dear battery is flat, \"I will be 5 minutes sir\" .... 20 mins later Good test drive, returned to garage - I suggested could you put the battery on boost charge - \"I will be 5 minutes sir\" .... 20 mins later == in this time other customers were looking to purchase == famous line I heard several times - \"I need to speak with my boss\", 20 mins later \"boss\" would appear and after a while a pattern emerged. They all appeared to be each others bosses, what a remarkable CONpany err I mean company !!! So, we started talking facts and figures and valuations on my Part Exchange, \"I will be 5 minutes sir\" .... 20 mins later his \"boss\" appeared. I thought, I know this chap .... I said, \"you have been rumbled mate, I saw you earlier dealing with the xxxxx customer\" he smiled, talked a load of useless unrelated rubbish and left smartish. Another boss appeared - \"Sorry sir we do not barter, but I will throw in a tank full of petrol and sell you back what is left of the road fund licence cheap\" Deal accepted - \"I will be 5 minutes sir\" .... 40 mins later I enquired if the battery had been put on boost charge .... our survey says nah nah !! Looking around the showroom as I had plenty of free time to do this I notice two wall plaques. One for servicing department 5 stars, oh and one for sales 4 stars oh dear, this might explain things ? I tried to explain all this to an irate sales manager who couldn't see the wood for the trees, more interested in grandeur than trying to fix the parts of customer service that are failing. His final solution for this is ..... I will never turn around a car the same day ever again. A shame, other branches of the same company do ! This \"might\" just be a one off experience. Bottom line, love the car to bits and an arguing point won over 2 included services (no they are not free as they had advertised - they just mark down your part exchange price to offset this) it was an interesting experience all the same and good to see the \"other side\" of human nature at work ;-) Steve ps Never got the petrol money refunded either lol pps two other couples I got speaking too didn't last as long as me and left earlier