Stratstone Honda Reviews - www.leeds-honda.co.uk

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★★☆☆☆
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  • Customer service

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Latest Reviews

★☆☆☆☆

“Pestered by sales staff forever afterwards”

Written on: 02/01/2014

I bought my Honda Jazz three years ago, and we had pretty much the same experience as another reviewer, in that it took all day to buy the car - sales staff disappearing for twenty to thirty minutes at a time for no apparent reason (coffee break?). We also were subjected to quite a lot of high-powered sales pitch. The car was/is fine - no complaints there. However, I received loads of after-sales calls, some on the pretext of wanting to know how satisfied with the car I was, but really just an… Read Full Review

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★★★★★

“Service over and above the call of duty”

Written on: 18/06/2013

After taking my 07 plate Honda CRV in for a Cam Chain replacement after a rattling sound from the Cam grew gradually louder. After looking up the issue on Google I knew I was in for a big bill... Left with no choice I book the car into Stratstone Honda Leeds and after a couple of hours I received a call from Bret the service manager to let me know what was needed. At best the repair would be £1,300 at worst £2,000 + depending on the wear of internal parts/valves and the ease at which they… Read Full Review

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★☆☆☆☆

“Car had fault after service”

Written on: 28/02/2013

Car went in for service and MOT. Got it back and noticed Malfunction light coming on intermittently. Phoned in to be told earliest they could look at would be nearly 2 weeks later! Told it would be ok to drive but stop if orange light goes red. I complained and she booked me in earlier. Following day the light went solid and then intermittent again and finally went off by itself. Took car in and was told first 15 mins free then £75 charge for looking at. They had a look and said there would be… Read Full Review

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★☆☆☆☆

“Part Exchange value changed and was reduced”

Written on: 13/08/2012

I went to Stradstone Honda in Leeds and when they looked at my part exchange they gave me a value and then when the manager in sales looked into a deal the part exchange value dropped. Would not recomend… Read Full Review

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★★☆☆☆

“Buying a used car was quite an experience”

Written on: 14/01/2012 by 123bigglad (1 review written)

I had been shopping around looking for a used 4WD vehicle and saw one advertised at the Leeds branch of Stratstone Honda. I was given an approximate valuation for the part exchange (subject to seeing) and was promised if I was not happy they would refund my petrol costs. The car was exactly what I was after but the customer service left a lot to be desired and after returning the customer service satisfaction form received in email, 40 seconds later I had an irate manager on my phone demanding… Read Full Review

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