Listers BMW Boston

I purchased a 65 plate BMW 520d Msport for what seemed like a good price from their Boston dealership.

I should have realised when I went to collect the vehicle and they wouldn't accept a card payment this would be not be a smooth transaction!

Finally once home after 4 hours organising a money transfer over the phone in the dealership and a 4 hour drive home, in bright sunlight, on my driveway it became apparent the vehicle was poorly prepared and was covered in fine circular scratches all over the body work which could not be polished out.

After much debate over the phone and emails to the dealership they agreed to supply a replacement vehicle at additional cost to myself.

On arrival at the dealership the next week and on close inspection this vehicle had a small dent in the rear wheel arch which could not be removed.

It was then I requested my part exchange back and a request to reverse the deal. I was then told I was being too fussy and that a dent of that size in a car of £23000 was acceptable!

The sales manager agreed and gave me back my vehicle however the return of the balance for which I had paid I was made to wait another 7 days!

From start to end I cannot believe I had been dealing with a BMW main dealer and their complete lack of professionalism.

I have contacted BMW who don't want to know as Listers is a franchise and to date await a response from Listers MD!

Aftersales service has been very poor. Promised repairs to paintwork very poorly done, leaving the surface rough and uneven, Poor communication leaving the customer to constantly chase for answers and resulting in a whole chain of emails over a period of weeks. Paperwork mislaid by dealership. Aftersales has not lived up to the high quality standards you would expect of a BMW Approved Dealer. So disappointed.