Lucky Escape

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Imperial Car Supermarket - www.imperialcarsupermarkets.co.uk
★★☆☆☆
2.2
29.0% of users recommend this
  • Customer service

  • Value For Money

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lukem538's review of Imperial Car Supermarket - www.imperialcarsupermarkets.co.uk

“Lucky Escape”

★☆☆☆☆

written by lukem538 on 19/09/2014

I found our ideal car at a good price and called them up. I said I would like to come and see the car later that week. I arranged train tickets and had an HPI check on the car. The car showed as outstanding finance as stock units which i understand is normal so no concern after I had spoken to the finance company.
Just before I left home they emailed me to say there had been a mix up and someone else had a deposit on the car despite me having booked an appointment. They promised to refund my train ticket and HPI costs but don't expect I will see this. The car is still for sale but has moved locations. Either way they were not straight with me. I don't know what the issue was, suspect its because either they didn't need finance or had priced the car wrong as they thought it was an older 1.5 engine.

  • Customer service

  • Value For Money

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Imperialcarsupermarket's Response to lukem538's Review

Written on: 23/09/2014

Thank you for your feedback Luke, unfortunately, as we have advised in previous communications, this was a clerical error which should never have happened and for that we apologise. We have contacted you recently to confirm that you have received the cheque covering the costs you incurred and you have confirmed receipt. We’re sorry that on this occasion we were unable to provide you with a level of customer service that we consistently deliver and hope that should you have not yet purchased a vehicle elsewhere you will give us the chance to redeem ourselves in the near future.

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Lukem538's Response to lukem538's Review

Written on: 24/09/2014

Just to confirm I did receive a cheque for my train and HPI check. Thanks for that at least.

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