Find fault that’s not there to make money! Rude staff!

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RachieA's review of Evans Halshaw, Rotherham, South Yorkshire

“Find fault that’s not there to make money! Rude staff! ”

★☆☆☆☆

written by RachieA on 29/07/2019

Had my car serviced at Evans Halshaw Ford Rotherham last year. Was told 1 tyre was ‘Red’ and required urgent replacing and another 2 were ‘Amber’ so presumably needed doing in the near future. 12 months on I booked the car in for a service and MOT with them again (convenience only!) Thinking that I’d edged my bets too long I ordered 3 tyres in to a local tyre specialist to be replaced before the service. Went there and was told NONE of the tyres needed doing and all were very much legal - the back one that EH said needed doing urgently 12 months ago was 3mm. I had the front 2 replaced anyway as they were specially ordered in - so was frustrated with EH because I needlessly had to pay when I didn’t really need to. I left the back ones until a later date as the car is front wheel drive so wear will be minimal plus is still nearly double the legal limit. Today I take the car back to EH Ford Rotherham and was told on the phone that the rear tyre needs replacing Urgently (I expected this obvs) I explained that I’d had the tyres checked at a tyre specialist 2 days ago and that they said it was very much legal only to be told that it’s not how EH see it!! I told them to leave it as it still passed the test. Was told to go in to pick it up at 3:30 only to be told it wasn’t ready. Half hour later I went to do the paperwork - voicing my frustration that they’re just trying to find work to do so can overcharge!! The receptionist I spoke to on the phone was rude and argued about the situation. - what happened to the customer always being right (especially when I AM as the tyre is fine and was 12 months ago!!) Whilst talking to my daughter regarding my frustration that an advisory had been added to the MOT record - another member of staff overheard and rudely said “I’ll get someone to come and show you with a tyre gauge if you want”. I wasn’t talking to him so he was rude to interject - what use also would it be to bring someone over !! A tyre specialist advised only 2 days previously NOT to have them done - he did himself out of business so wouldn’t do this for no reason! Added to this I was told that the car would be ready at 2pm...at 2:50 I had to call them to ask for an ETA and was told it was just finishing MOT and then needed a wash so to go down at 3:30. The MOT was finished at 14:53 as I received the email confirmation from them. I arrived at 3:30 to be told it was still waiting to be washed - half an hour later I then had to spend another 15 mins arsing about with paperwork - by which time the car was thankfully ready!! We we led out to the car by the receptionist who was openly hostile and rude! Evans Halshaw just want to make more money by finding fault that’s not there!! Customer service staff also don’t like it when you call them out on it either! When I complained that the work didn’t need doing I was civil and polite at all times - they did not offer me the same respect! Will NEVER use again and will openly warn people to avoid!

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