Auto Emporium Bristol Reviews - www.autoemporiumbristol.co.uk

Click here if this is your business
★☆☆☆☆
1.1 / 5
0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Media Gallery for Auto Emporium Bristol - www.autoemporiumbristol.co.uk

Auto Emporium Bristol - www.autoemporiumbristol.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“would not buy from this company again or recommend to...”

Written on: 11/07/2013

would not buy from this company again or recommend to anyone to buy anything from them, i bought a BMW 3 series from them and 24 hours later ended up in a garage and found out that even though it had a full service and mot the day before i picked it up the suspension was fitted upside down and had problems with the main pullys in the engine but i had taken out the extended warranty but this was also miss sold as they did not pay out due to this garage, they also still have not sent me the wheel… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“COWBOY TRADERS”

Written on: 07/01/2013 by mikey54 (1 review written)

Please don't fall into the same trap as me, bought 04 mondeo diesel back in november, 1st 2 weeks car in garage, still have problems garage not interested. even though given 3 months warrenty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Auto Emporium Bristol/ Moto Emporium Bristol”

Written on: 31/10/2012

This company sold me a unroadworthy car in 2011. After failing to get reimbursement,I took them to court (small claims on line). Which I won and have received my money. The only way is to find out the managing directors name.( Michael Oldfield) He keeps changing the company name. Do not confuse with Auto Emporium Ltd , Hertfordshire. Please do the same and get this rouge out of business… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SHOCKING COMPANY - COWBOYS”

Written on: 07/09/2012 by NOT_HAPPY_2012 (1 review written)

THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER PURCHASED ANYTHING FROM. SHOCKING CUSTOMER SERVICE - AVOID AT ALL COSTS AND BUY A CAR ELSEWHERE. Sold me a car which did not start the next day, called them to explain and was told it was probably the battery, down to me to sort out. I had to pay for a battery from my own money which did not fix the problem. Called them back and they had blocked my number from going through to them. Called out the RAC who told me the Starter motor was faulty… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Their Poor Reputation Shouldn't Damage Others”

Written on: 17/08/2012 by patmurray (1 review written)

As other reviewers have said please don't confuse with Auto Emporium Hertfordshire. I also bought from Auto Emporium Hertfordshire and found them an excellent company to deal with - highly professional. Their reputation should certainly not be tarnished by Auto Emporium Bristol/Moto Emporium. Auto Emporium Hertfordshire have been in business for some years now. They are well known and highly respected by the industry and their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DON'T CONFUSE AUTO EMPORIUM BRISTOL WITH AUTO EMPORIUM LTD”

Written on: 16/08/2012 by SmartChick (1 review written)

PLEASE DON'T CONFUSE AUTO EMPORIUM BRISTOL WITH AUTO EMPORIUM LTD, HERTS They are two very different companies - I am very pleased with my experience with AUTO EMPORIUM LTD, HERTS when I went back to purchase a second car, which was a very classy BMW, with full service history and the car has been a dream. The person I dealt with was very professional, knew his stock and cars very well, he showed me a couple of cars and I finally settled on the BMW; we took it for a test drive and the car… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Auto Emporium Bristol ”

Written on: 15/08/2012

Please do not confuse this company with the fantastic company called Auto Emporium in Hertfordshire, Essex. They are NOT the same company, and do not have any links with each other. I purchased a car from the Essex company and they couldn't do enough for me and the guy I dealt with was excellent. I love my car and I would highly recommend the company to anyone. It is is a shame that the company in Bristol has a similar name, because they ARE NOT THE SAME COMPANY AT ALL!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs”

Written on: 07/04/2012

these people sold me an unroadworthy car with anillegal MOT. They have refused to refund my money and return my trade in. They are utter pigs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“STAY AWAY - ROGUE TRADERS - DANGEROUS CAR SOLD”

Written on: 24/02/2012 by nomes0412 (1 review written)

STAY AWAY – IM TAKING TO COURT – PLEASE DONT BUY FROM THIS COMPNAY I have recently purchased a car from this company. I took it for a test drive (Sunday 5th Feb ’12) and felt that everything was ok, feeling happy I put a £200 depsoit. I was told I would have a new MOT and 12 months tax. It was agreed that I would pick the car up 3 days later (Wednesday), and that he would let me know that it went through its MOT ok. Having not heard anything from them, I phoned Wednesday morning to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lynds1989's Response to nomes0412's Review

Written on: 13/09/2012

I am also experiencing problems with this company. Would you be able to chat with me so we can exchange notes on how to deal with it.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nomes0412's Response to nomes0412's Review

Written on: 13/09/2012

Here is how I managed to get my money back. Please note that this is a lengthy process, hence the long message. I will try to include everything I found out. Please note that I am not from a legal background but will pass on everything I found out.
Firstly, I spoke with trading standards. They advised I write a letter stating The Sales of Goods Act 1979. They advise you on the lay out of the letter. Send it recorded delivery. Give him a decent amount of time to respond. If no contact you can then send a second letter, giving him a decent amount of time to respond. Trading standards like to think that at this stage a company will give you your money back. However, we all know that this company are not fazed by the sales of goods act and the threat of trading standards.
Next, I spoke with a legal team via my bank. If you pay an account fee for the privilege of an overdraft, or have insurance for your phone through your bank, it is likely that you have a legal helpline alongside this. I am with Barclays and the advice I got from the legal team was excellent. I couldn’t do it without them. They told me everything I need to know about the small claims process.
So, here goes…to make a small claim visit money claim online (google it) and you need to file a notice. This costs £80 but you will get this back if you win the case. Keep record of all receipts as you can claim back everything. Follow the form, be accurate. I claimed for the mail I sent recorded delivery, the additional insurance I had to pay to use someone else’s car and the car itself of course. Depending on the total you are claiming for, you get a daily percentage rate added onto your claim. For example, the percentage of my claim incurred a daily rate of 47p added to the total of my claim. The form is submitted online and it will be couriered to the company and signed for. The company then has 14 days to either 1) admit that what you are claiming for is right 2) file a defence 3) request a further 14 days. I suggest that you don’t contact the company at all, and if they contact you…you should tell them that they need to respond via the small claims court. If you have not heard anything after 14 days, you can then file for judgement. You do this via your money claim online login. This means that the company has another 14 days to respond to you otherwise it will go to court. If it goes to court, the judge will decide. If the judge decides in your favour, he will order the company to pay and send in the bailiffs if necessary. No company wants a court judgement against them so it is unlikely to get to this stage.
So, in my case…I was ignored after the 2nd letter that trading standards advised. I filed for notice and then had a very polite email from the company offering me repair. I respond via recorded delivery letter saying that he must be aware that I have started a small claim and that my request if of a full refund not repair. I also requested that he respond via money claim online. I spoke with my bank for more advice. They initially said that it would look badly on me if I refuse the offer of repair; however the company still had a week to respond to the notice. I did take my car to my local garage to get a quotation for a full repair and I did send a copy to the company so they could see that I am being reasonable but in my letter I highlighted that it would be financially better for him to give me a full refund. The company didn’t respond as I requested (or advised by money claim online) within the 14 days so I filed for judgement. Within a few days of doing this I had a phone call from the company offering me a full refund. And so my nightmare was over. The money was transferred straight into my bank account.
My biggest suggestion would be to see it through, the sooner you claim the better. Remain polite throughout your correspondence and conversations with the company. Keep to the facts. Get advice from your local garage on the condition of the car. You can claim back any of these costs. It is frustrating if he doesn’t get back to you…but this actually work in your favour so be patient.
If you opt for a repair from him, I suggest that you choose the garage. The garage he uses must be gaining from this also as you will see from previous reviews some cars have been passed MOT when a second opinion has confirmed that it should of failed. My car was sold to me with no advisories, but my garage issued multiple problems and said that it only just about passed.
I hope this has helped. If you would like any more info, get in touch. Good Luck!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★☆☆☆

“Auto Emporium - Bristol, UK - Poor Customer Service”

Written on: 18/02/2012 by StuartC (2 reviews written)

My step daughter found a second hand Honda Civic Estate at a garage called Auto Emporium (www.autoemporiumbristol.co.uk) in Bristol via the internet which she liked the look of so we both went to check it out. We test drove it. It had low pressure in one tyre, very little fuel and perhaps we should have taken this as a warning but apart from these two things it drove ok. I gave it a good look around and generally it seemed in good condition for the year. Before we bought it we rang the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview