Paid for an item, didn't get it, but they won't refund...

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Emery458's review of Jessops

★☆☆☆☆

“Paid for an item, didn't get it, but they won't refund...”

written by Emery458 on 15/11/2022

I ordered my item a week ago (Wednesday) which cost over £400 and was expecting next day delivery. DPD failed to deliver the first two times (drive said shop for delivery was closed, yet its a 6am-11pm CO-OP. I phoned DPD Saturday who said they would deliver that day, nothing, I phoned again the next day, same response, same nothing. By Monday I check the tracking to find the item is on its way back to Jessops.

I phoned Jessops Monday because from what I can see I've paid for an item which they have failed to deliver, so naturally I'd like my money back. Jessops are refusing to refund as the package is still "out for delivery" despite acknowledging the item is on the way back to them.

Tuesday late afternoon the package is still " on its way back to Jessops" so I phone again. Jessops are still refusing to begin a refund. I've paid for an item, Jessops have failed to get it to me, yet for some stupid procedural reason they won't refund me until the item gets back to them. Even then they say the refund could take up 5 working days.

The long and short of it is...

I paid £400+ for an item, Jessops failed to deliver, I will now be without the £400 needed to purchase the item else where. Did I mention I needed it last Thursday.

Really poor expereince

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