No communication

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  • Quality of service

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Guest's review of Jessops


“No communication”

Written on: 21/06/2021

I placed an order online on Friday and received a confirmation email shortly after. All was good until Sunday morning when I received an email from Jessops CS informing me that there was a problem with my order because they couldn't obtain the funds for the item and I needed to contact my card issuer to sort it out and then call them back to confirm it had been sorted. I contacted my bank an they confirmed that the payment had been taken and was pending approval by the credit company Klarna so I contacted Klarna and they told me that they were waiting for Jessops to confirm the order !!!! I tried calling Jessops CS on the number given but it would not connect. I emailed them but received no reply so attempted to contact them via the online chat. When I did eventually get a reply on the chat I was told that the email was sent in error and that my order would now be processed. I asked if they could send an email confirming that there'd been a mistake and that my order was now being email arrived. I contacted them again on email, nor reply, sent them a DM on reply and sent two messages on Facebook messenger to which I've had no reply. I can't see Jessops being around much longer with customer service like this

  • Quality of service

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