Boots Photos

Order had now been 'in production' for over three weeks.

After contacting customer service l was informed there had been a problem at the lab (singular?)and to wait a bit longer.

After chasing again as the order had not been sent. I was again fobbed off and told to wait.

Disgusting when you pay a premium for their service.

At the end of choosing photos for printing, and paying, a message appears on screen to say no paper for receipt and see a member of staff. On the whole of the ground floor in Boots Watford, one member of staff on tils so couldn’t get help. Started again on another machine then had to wait 20 minutes for the person in front of me to prints (there being only one machine to print), Now I have two credit card charges and not a member of staff in sight to help. Never again!

I ordered 56 6x4 prints. I collected the prints after waiting 9 days. They came in 4 different sizes. Staff at Boots Bexleyheath could not have been more unhelpful saying that my contract was with Cewe despite the service being marketed as Boots Photo. The complaints procedure is onerous and designed to discourage. I definitely will not use them again and will try a different printer.

Awful Service - thought was order pics to collect later at my local Boots Store (to save printing/queuing) and advise upon completion of order 9/10 working days!! Phoned Customer Service within 2 mins of placing order and couldn’t find someone more unhelpful - no responsibility accepted despite breaking Sale of Goods Act 1975 Distance Selling Regs - taking to Credit Card out of principle. Avoid this company that is NOT Boots!!!

Dreadful new machines, the old ones were straightforward. These are counterintuitive, explanation almost non existent. Couldn't do half my pics, even with help. No staff till summoned from floor below. Then I have to say the assistant was really doing her best for me - I felt sorry for her! The system is at fault. It is useless. Boots should be ashamed at offering such a depressing experience.

Will be recommending that friends keep clear!

Nobody else was attempting to use these things - in the past, all machines were well-used.

Poor quality of prints. I tested one in store to print instantly which came out in quite good quality so I placed an order for lots of reprints online but when this was delivered in the post, I found the quality extremely poor. Insipid colours. I then contacted the help on line support at Snapchat. The guy was unhelpful.. If you have precious moments to print I would suggest you stay away from Boots photo altogether to avoid such disappointment.

Waited, waited and waited to receive photobook that took ours to make for store pick up. Spent hours going to the store to check it had arrived due- no luck. Chat was instant, friendly and understanding but absolutely no help at all! Confirmed that order had been sent and store confirmed it had not been delivered.

Ok- easy solution- sort me out with a replacement photobook asap. NOPE.

They give me a refund and 20 free photos. No help in getting the actual book I ordered!

Had to reorder myself and will have to wait another 2 weeks to recisve the book- if it ever turns up!

At this rate I might as well save it for next years birthday present as the surprise this year has been completely ruined.

Good chat customer service but clearly the people on the other end are not given permission or able to help in the slightest. Get rid of the service if there is going to be no service.

I'm not technically minded. Have attempted to use Boots photo service 3 times: first time assistant wouldnt help me to use machine for first time in my life ("havent got time, you have to do it yourself") (Tesco dont refuse to assist with the vastly easier self-service tills!) Received A1 service at Snappy Snaps. BUT Boots is much cheaper so ventured back in and found a helpful fellow customer to assist. Went in today, and was told "all photo staff off till 1 pm) - the assistant holding the fort seemed untrained, so had to give up. Very poor 'service' indeed!!

The delivery service is absolute rubbish. Order placed on the 12th was due to be delivered on the 17th. On the 18th it had still not arrived so contacted customer services who told me to "wait a few more working days" as there are sometimes delays with the post!

I had an awful experience. Wanted to make a card with professional photos from our wedding. Printed one card as a test - using a very high resolution JPEG - and it came out awfully. The quality was substandard (honestly looked worse than printing a photo from Facebook!) and the colours were off too. It didn't look anything like the original, beautiful photo. I paid £2.99 for a next day collection photo card. I asked for a refund as it was so bad.