Delivered broken on 2 ocasions & no postage refunded...

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NatalliaRis's review of ASDA Photos

★☆☆☆☆

“Delivered broken on 2 ocasions and no postage refunded...”

Written on: 27/11/2020 by NatalliaRis (1 review written)

Hi, I had awful experience with Asad photo. I have ordered 2 mags as anniversary present for a couple. Had delivery within 7Wd and 1 mag was broken. I send email no one came back, other - no reply at all. Called - they send we will send replacement. Ok. ", 3 weeks pass by, anniversary day pass by, I gifted one mag and promised other shortly, but after 4 weeks still none received. Called again twice and they refunded cost of 1 mag, no postage.....as I promise 2nd mag I spend again on mag and £4 on postage and had delivery of 2nd mag finally, but....again broken......Awful...I wish I never ordered 1st mag at all....now I have sent 2 emails...no reply...I can see again that I just wasted postage of £8 to date in total, twice delivered broken and still to date haven't had full 2 mag (His& Her) anniversary present, a couple that meant to have 2 mugs has only 1 ….awful situation I am in and asda team just don't care.....postage is extremely expensive for service they have......Now, I just want my money back and do not recommend to use them . It be more reliable to buy from elsewhere

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