Gas Boiler Repair-STILL WAITING

★☆☆☆☆
1.3 / 5
3% of users recommend this
  • Customer service

  • Value For Money

Spligit's review of Simply Business www.simplybusiness.co.uk

★★☆☆☆

“Gas Boiler Repair-STILL WAITING”

Written on: 18/02/2014 by Spligit (1 review written)

NOW INTO THIRD WEEK OF WAITING WITH NO HOT WATER NOR HEATING. They sent boiler engineers, to evaluate why my boiler was not working. After me chasing Simply Business several times they eventually said contractor stated it needed new circuit board but were too busy to give costing. Last Friday I suggested they get new contractor. It is now Tuesday morning and (having found out who the new contractor is) I have had to get them to contact Simply Business direct. Rarely do Simply Business call me back; I have to keep chasing them. Simply NOT Business is more appropriate.

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Simplybusiness's Response to Spligit's Review

Written on: 21/08/2014

Hello

I'm truly very sorry to hear that your emergency breakdown cover wasn't as you expected, and I'd like to let you know that this wasn't our intention. I hope your boiler was fixed for you and is now working soundly, however if you need to contact us and have any outstanding issues please get in touch.

Kind Regards

Kristina
Customer Loyalty

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