They hide their contact details

Click here if this is your business
1 / 5
0% of users recommend this
Click here if this is your business
  • Customer service

  • Value For Money

Nikolasc1990's review of Premium Credit Ltd -


“They hide their contact details”

Written on: 29/03/2020 by Nikolasc1990 (1 review written)

I would like to warn people about Premium Credit.

They use the disgusting practice of hiding any contact details to allow people to cancel within the 14 day period which is enshrined in contract law if you have agreed a 'loan' over the telephone or online. This includes spreading insurance payments monthly. In my case, home insurance.

They advise you to register, then login, then to go to Customer Agreements in order to cancel. But when you navigate to Customer Agreements, there IS NO OPTION TO CANCEL (grrr!)

Their email address [email protected]*.u* (the one they use to send you your agreement) is, astonishingly, not a communication email but a No-Reply email. In fact, you have to jump through hoops to find any way to contact them.

There is no phone number on their website.

There is no email address on their website.

The only email you see is for FEEDBACK on the website, which is to disguise the fact that it is, in fact, the email you WOULD use to cancel any policy you have taken out online or over the phone, when you have the legal right to cancel within two weeks.

It really makes me furious.

  • No

    Have you made a claim?

  • Customer service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0