HOME PROTECT CAN DO BETTER THAN OFFER ARC LEGAL ASSISTANCE

Arc Legal Group - www.arclegal.co.uk
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richardolneylewis's review of Arc Legal Group - www.arclegal.co.uk

“HOME PROTECT CAN DO BETTER THAN OFFER ARC LEGAL ASSISTANCE”

★☆☆☆☆

written by richardolneylewis on 29/09/2017

Seeking legal support under my Home Protect Policy, I was directed to their legal support team, Arc. Arc asked me to complete a claim/information document and stated they would respond within 5 days. 5 days is actually 5 working days and having had no response after 7 working days I was forced to call Arc several times only to be told the representative dealing with my claim was at lunch, and then she was not in at the moment but would call me back on her return, which she did not; to finally be told she was away. Ultimately, someone speed read my claim whilst I was on the phone and informed me they could not assist.
Very poor customer service from an appointed organization that is meant to provide customer support and advice. Clearly no one had fully read my claim for support. Not a Company I could deal with again. And certainly not recommend.

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Arclegalassistance's Response to richardolneylewis's Review

Written on: 02/10/2017

We are disappointed to hear about your dissatisfaction. We deal with over 20,000 claims each year and have a complaints ratio of less than 1%. We are confident that the vast majority of customers have a positive experience of our service.

However, we welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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